Unique Residence Hotel Golf and Spa

We stayed at Golf Hotel for two weeks as two families, and overall we had a wonderful and unforgettable holiday. Apart from the food, everything exceeded our expectations. The rooms were spacious, comfortable and spotless. The housekeeping staff did an excellent job every day, and we were very impressed with the cleanliness throughout our stay. The hotel's location is a little away from the city, but honestly, that never felt like a disadvantage. The hotel offers everything you could possibly need, so you never really feel the need to leave the resort. We happily spent our time enjoying everything the hotel had to offer. The facilities and especially the Turkish bath, were fantastic. We felt relaxed and comfortable throughout our holiday. The friendliness and hospitality of the staff made our stay even more enjoyable. The entertainment team is one of the hotel's greatest strengths. The daytime activities were well organized, fun, and very professional. We especially loved the Zumba and yoga sessions. The entertainment team knew how to involve guests while making everyone feel welcome and comfortable. We would especially like to thank Borat from the entertainment team. His smile, kindness, endless energy, and dedication to his work are truly outstanding. His unique style, colorful socks, and cheerful personality always brought smiles to everyone's faces. He was amazing with children, giving them so much attention and making them feel special. At the same time, he made adults laugh and enjoy every activity. Borat is a real gem for Golf Hotel. Employees like him are incredibly valuable, and we sincerely hope the hotel never loses him. He is one of the people who make guests want to return. If the food is improved, we truly believe Golf Hotel could offer an almost perfect holiday experience. We left with wonderful memories and would happily return in the future. Thank you to everyone who made our holiday so special. We'll come back, but we truly mean it from the bottom of our hearts, if Borat isn't there unfortunately none of us will return. We also won't recommend the hotel to any of our friends, because Borat made us feel comfortable and at home.

Pros - lovely looking hotel and pools were nice (only good thing I have to say) Cons - Food was nice but never warm and not many options, 4 out of the 6 of us that went came down with norovirus (I'm assuming due to the fact the room and restaurants never seemed to be cleaned, I even saw glassware being reused after not being washed first), had to ask twice for fresh towels and the room to be cleaned as it wasn't done so unless we asked (one time the cleaner turned up at 10pm when the children were in bed so had to be turned away). Overall extremely disappointing, we've had family attend the same hotel a few years previous with no issues so thought it would be okay. WON'T BE GOING AGAIN.

Pros - Big spacious apartment, could hear entertainment sometimes but not enough to bother us, relatively quiet. - Washing machine and clothes horse (if you want to get your washing done as you go) - Restaurant is fairly clean - Entertainment team were friendly and work really hard! Party atmosphere around the main pool. - Amazing massage in the spa - We ate out at Hong Kong and Murphy’s Bar both of which will collect you if you contact them. Cons - Restaurant - Food isn’t great. Not warm enough. No pastries or anything like at breakfast. Chicken, onion rings etc always seemed to be rock solid. You’d struggle if you were a fussy eater. Poor drinks service in the restaurant, we got offered water a couple of times but not consistent. My husband said the coffee was disgusting. - other than the spa and entertainment team, a lot of the other staff were indifferent. - Poor standard in the room with broken items, limescale build up and a lack of cleaning. Nothing in the room was cleaned. We didn’t get our sheets changed once in the week and got fresh towels on our second day and none after that. The towels were mostly stained. I assume there are sometimes toiletries provided but all that was left in one of our bathrooms was a small conditioner and 2 shower caps. - Sheets too small for the bed which kept moving throughout the night. The beds were not comfortable. - The pool area near the slides wasn’t maintained well, lots of weeds and occasionally glasses from the night before. - One small tv for World Cup games, no projector. Charged for any drinks after midnight - Slides opened at 10 and then closed for two hours every day between 12-2pm and then open again until 5pm. During the closures there were no lifeguards on duty - Location isn’t great. Nothing outside the hotel, taxis were about 1200 lira each way which adds up. - I found it a bit boring between dinner and the entertainment starting (around 9.30-10pm as there was no where to go for a walk or anything. - The hotel snack shop and salon are very over priced compare to in Kusadasi centre. Taxis were about 1200 lira each way which adds up. Overall it was a quick week in the sun but I probably wouldn’t return.

I think a lot of these bad reviews are unfair and give a false representation of the hotel. We have just returned from a lovely stay, we had a standard suite which was absolutely perfect with a master bedroom, large living area and kitchen and toilet. We stayed in the pines- never had any issues with water and 4 of us had lovely warm showers with great pressure every single evening. The staff were all fantastic, they work so so hard and what stood out to us was the cleanliness of the hotel in general. The toilets by the main restaurant were really clean, people by the main pool use these all day and every time I went, the bins had been emptied and cleaned to a high standard. The main restaurant is exceptionally clean, staff are extremely efficient and there was a member of staff cleaning the rims of the food warmers. The food was lovely with plenty of choice. We ate at the snack bar at most lunch times which was amazing- burgers, chicken kebabs, pasta etc. The ice cream was amazing, loved all flavours! À la carte restaurant- we did the Italian night which we were not impressed with. Very limited choice, my starter was lovely but main course wasn’t very nice and I had to send it back as there was a dead fly in my meal. The slides were brilliant, we all really enjoyed going on them every day and thought they were a great addition to the hotel. The beach- this is what we were less impressed with. We did the 1-4pm slot, when we arrived we were not told where to go and just sort of followed the crowd, there is only one side you’re allowed to sit on and we got the feeling that they did not like the all inclusive people and very much attend to the paying customers. The area we could sit at was really dirty, I had to clean the sand area just so my kids could play in it- baby wipes, cigarette packets etc all by our sunbeds. It is a gorgeous beach bar but the all inclusive buffet looked like it had been left out for ages and it was uncovered with flies. We had photos done by Leo at the hotel who provided us with some gorgeous family photos and we bought an album. He was so attentive and amazing with our 3 and 6 year old- memories we can treasure forever. Entertainment team- all fantastic and work so hard, they are not pushy if you don’t want to join in either which was nice. Fire show was incredible! We only did the mini disco on the last night as it was 9pm, other times it stayed at 9:30pm which was just too late for our kids. All staff were so attentive- the bar staff, the lifeguards. Everyone was so friendly and always greeted us with a smile. Pools- plenty to choose from if you want a more lively atmosphere then stay at the main pool. For a more relaxed family vibe, the oaks pool was lovely and a bar very close- we tended to go here in the afternoons and the little pool was warm in the afternoons which my 3 year old really enjoyed. The pines pool is very quiet, there are some we didn’t even get chance to see. We really enjoyed having a 5 minute walk every morning from our room to the restaurant. The surrounding views of the hotel are spectacular. Luckys club- we ate here one night and got free transport to and from the restaurant. It was my birthday so they had organised a cake to come out with sparklers which was a very nice touch- gorgeous sunset views. One other point, our room was cleaned once and it was the day before we left which we thought was a bit pointless (we had even left the door hanger on earlier in the week asking for it to be cleaned) we didn’t complain about this as it didn’t bother us too much. When they did clean it, they only left us 2 clean towels when there were 4 of us. Overall we had a lovely family holiday and would stay again :)

We stayed at this hotel for 11 nights in total with our friends and our experience was very mediocre. I shall begin with the negatives we encountered! To begin with when we entered our room(s) we were very disappointed with the condition of the rooms. The bathrooms were very rundown and the showers/baths were grimy. The taps in our bathroom was very loose. Our friend’s room had a quite substantial amount of mould in the bedroom and the bathroom. Although we reported this to guest relations it had to take a second time reporting for them to send someone out. Also in our friends room the duvet had multiple holes in the sheets. In our bathroom(s) there was no body wash or hand soap available as the dispensers had not been refilled. During our stay we experienced no water on 2 consecutive days. Also for the duration of our stay the water pressure was extremely poor, leading to us having to use our friends bathroom on multiple occasions which we shouldn’t have had to do. We also had trouble with our room key which needed to be re-scanned multiple times. During our 11 night stay we only had cleaners come and ‘clean’ our room 3 times, considering this is a 4 star-previously 5 star hotel- daily cleaning, in my opinion, should be compulsory. Thus when our rooms were attended we noticed only the bed was made, no hoovering, no mopping..no actual cleaning was done. We had a rather large room with an upstairs leading to a kitchen and a lounge area which we didn’t use during our stay so only the downstairs area needed to be cleaned, but even that wasn’t. Whilst drinking at the bars in the evening we also had problems with dirty glasses being used for our drinks, multiple occasions where there was lipstick on the glass from past people which is quite disgusting. We booked the à la carte, the Italian, and we again were very disappointed. The food was very disappointing. For the main courses two of us had chosen the salmon and one came out pink as it should be and one was white and had a very different taste (could have been a different cut but unsure). We also had an issue with stray cats, we appreciated the amount of strays in and around the hotel, however in the restaurant we were quite unhappy as there were multiple cats inside who were begging and at one point a cat actually jumped onto the table which was extremely unhygienic considering it was a stray. Another issue we had with stray cats was that one in particular wasn’t very pleasant. I reached down to try and move it from underneath the table and the cat actually bit me on the hand. Again the fact that stray cats are inside the restaurant is extremely unhygienic and uncomfortable. One last negative about our experience was that the Wifi within the hotel is extremely poor. We understand that the hotel is large but each room also had its own wifi and this was still extremely poor. Regardless there were actually some good positives about the hotel. To begin with we very much enjoyed the company and the entertainment from the animation team, especially Borat. Throughout our stay he was fantastic and extremely friendly, he always made us laugh! The food inside the buffet was also very good, however it was always lukewarm and never very hot. Overall we were slightly disappointed in our experience especially thus being labelled as a 4 star resort. We most likely wouldn’t return.