Selectum Family Resort Side

Unfortunately, our stay at this hotel was a huge disappointment. The biggest issue is that the hotel is clearly understaffed. There are simply not enough employees to properly take care of the guests, and the lack of organization and attention is noticeable throughout the resort. The dining experience was especially disappointing. Around 2:30 PM, even though lunch is still being served, the staff starts removing the food. As a result, guests are literally rushing to grab the last portions. In a hotel of this category, food should be available until the official end of the meal service. Housekeeping was also far below expectations. The rooms were cleaned very poorly, with little attention to detail, and the overall level of cleanliness was unacceptable. In addition, many parts of the hotel look worn out and outdated. In our opinion, the property is in need of renovation to meet the standards expected of a five-star resort. Overall, this hotel does not provide the level of service expected from a five-star resort. It was a major disappointment, and unfortunately, we would not recommend it.

Here for 10 days and definitely wouldn’t return . No info about resort , where things are , no interaction from staff as to what’s on during day , entertainment is awful . They don’t listen to what you order and constantly forget what you ordered . Seriously under staffed at bars and ice cream stations . Spend half you life queuing . There is a few nice parts of the place like the 24/7 restaurant but again , they forget half your order weather it food or drink. Place is clean , bedrooms are cleaned immaculate . Food is worst I’ve had as a selection in turkey and I’ve never had the problem before , it’s awful and rubbish selection at snack and beach bars . . As for the clientele , don’t both coming if your English , no one here has manners and rude as they come . And it’s definitely not 5 star therefore it’s over priced . Needs to be 4 star. They just don’t understand English to the point I couldn’t even order a latte with out showing them on my phone . For other nationalities it’s probably great , but I have manners and respect for others so don’t bother going unless you a rude ignorant person that doesn’t intend on eating or drinking what you wants when you want lol it only got 3 star from me cos we found a lovely little pool outside out patio door . They put us in the wromg room first night and wouldn’t move us , then when moved give us keys to a room which already had a family in and thank god they weren’t in when we let out selves in and saw all their stuff . It’s a shambles . Then the room we got was such a lucky one but it was the view and choice I paid for but having a pool outside your door was good . Overall we went out a few times to side old town which was amazing and I will revisit .

We had another fantastic holiday at this hotel—our second stay in two consecutive years, and once again it exceeded our expectations. From the warm welcome and quick check-in by the professional team led by Burak Güneş, to the excellent entertainment organized by Cansu Salman, everything was perfect. The children’s activities were especially great and made our family holiday even more enjoyable. The restaurant offered delicious food with a wide variety of choices, and Caner Arslan and his team provided exceptional service. The pools, aquapark, and beach were spotless and very well maintained. We highly recommend this hotel, especially for families with children. We can’t wait to come back!

Generally very happy with the experience. Special thanks to Umut and Alper from animation and entertainment team bringing colour and fun to our every day we stayed in the hotel.

Aise Gül and Altunay make our rooms always super nice and clean. Mr. Enver also took wonderful care for us. Thank you selectum Team