Vox Maris Resort Hotel

When we first arrived at the Hotel, Ibrahim helped bring our bags inside from the mini van, he welcomed us and we then registered into the hotel, Ibrahim then showed us to the room, the family rooms were on the first floor overlooking construction work at the back of the hotel, at first we were a little disappointed but later concluded that we don't really use the balcony much so decided to stay in that room. The room itself was nice, with dressing robes, slippers and tea and coffee with a kettle at hand. The towels were changed daily and the fridge was kept stocked up with drinks on a daily bases too. The rooms were quiet during the night so there wasn't any disturbance other than the others you are sharing the room with. We were hungry when we arrived late in the night and we found we could get sandwiches on a 24 7 basis, the bread was fresh and was wholesome. The dessert bar was open too so my family could get a coffee. Breakfast had a lot of variety, they made fried eggs and omelettes fresh for you and you could choose the toppings and add cheese which was very nice. There were a number of different options from meats to more health conscious choices. Orange juice was offered by the waiters which was refreshing. At lunch the meals varied from day to day, but I can't comment much on it as I looked forward to the snack bar or Food Stop as it is called at this establishment. At the Food Stop, there was seating and once seated a menu was given and we could choose from pizzas, wraps, burgers and were freshly made to serve, it was like we were at a restaurant but on the house. One time though, I was left disappointed as we came late around 15 minutes before the time the snackbar was going to close, our order was taken but the food did not arrive, and the Stop shutters shut up shop. Henceforth, we made sure we came well before, but I still believe they should not have taken our order if they didn't have the time to prepare the food. Dinner had a lot more variety in comparison to Lunch, from seafood to chicken and meats and of course veggie options. The thing I liked about this place was that there was pizza and fries served every evening so if I didn't fancy anything else, I could default to that. I would like to give a special shout out to the young lady that served during dinner, she was very smiley and welcoming and would go out of her way to assist us. Also, in the mornings, I would take my tea bags brought over from England and go to the dessert bar, I would ask the waiter to add hot water to the tea bag, and asked for milk, the first time I asked this, I was given milk separately in a cup but explained I want milk adding to the tea itself, thereafter, it became routine for the waiters to prepare this for me in the mornings. Another thanks to the lady at the desserts bar, as she would take the tea to the seating area for me as I have a disability and would offer me a biscuit or cookie as they would call it. We did have another problem in our room where the bidet stopped working but my dad reported the issue to the reception and a plumber was sent promptly and fixed the problem. Other notables were that there was a prayer room for both males and females with ablution facilities inside, this made it a lot easier than praying in the hotel rooms I had to at previous hotels, my dad used the indoor pool a few times and other than the Hammam people haggling for your attention he enjoyed it. There was good quality Wifi throughout the hotel and we could even get decent connections across the main road too. Also the hotel cats were super friendly and added to the experience. Overall, the stay was the best I've had thus far in Turkiye, the staff went out of their way to make you feel accommodated such as providing us sandwiches before going out to excursions and giving us directions to the mosque for Friday prayer. I would like to say a thank you to all the staff for the nice experience and would be happy to recommend this place to others.

Very disappointing experience. The place was supposed to be open until 5 PM, but when we arrived it was already closed. Because of the poor customer service and lack of proper information, I am leaving a very negative review of this resort.

I’m currently sat in reception waiting for airport transport. We have had a really great holiday, the hotel is very clean and tidy. All the staff are genuinely happy to help and are very accommodating. There are plenty of vegetarian options throughout the day and chefs are happy to make some pasta or pizza to your own specifications (ie no Parmesan ). The labelling of food in the main restaurant isn’t always great but just ask everyone is happy to help. A special shout out to our restaurant waiter Murat who went above and beyond to make our holiday extra special and also Osman who livened up our days with his sense of fun. We definitely recommend this holiday.

The location of the hotel is not the best. It's about an 8 minute walk to the beach (or take the free bus) and 15 minutes walk to Side. We booked a seaview room and there was a bit of a Fawlty Towers moment when I had to ask where the sea was, but it was probably worth paying the extra to get a higher room, as noise does travel up from the reception area. I was a bit worried when I read the reviews after I had booked as so many of them said they treated the English badly. To the contrary we found that we were treated with nothing but kindness. The cleaners, bar staff, waiters, even the man in the opticians were all friendly, helpful and English speaking to some extent. The food was standard buffet fare, but seemed freshly prepared and the whole hotel is spotless. The management team were apparent, ensuring that the operation ran smoothly. The waiters get to know the guests and we often had drinks on the table as soon as we sat down (thank you Dogus). All in all we have had a very pleasant stay.

**Verdict:** Great staff and superb spa, but the resort falls short of a true five‑star experience, the beach, entertainment, and CAT hygiene issues are unacceptable and spoilt the pristine cleanliness of the hotel. --- **Staff and service** The staff are the hotel’s strongest asset. **Dogukan** deserves immediate promotion and a pay rise he was unfailingly proactive, professional, and genuinely committed to guests’ comfort. Several other team members were outstanding; front of house and dining staff consistently impressed with warmth and efficiency. Housekeeping was exemplary our room was spotless even after returning muddy from excursions, and the cleaner was both thorough and polite. --- **Spa and treatments** The spa is exceptional. The **Hamam wash** and the two treatments I had and the one my wife had, were world class; the therapists delivered a luxurious, restorative experience that felt regal. The only minor annoyance was when collecting towels for the pool or beach, the Spa salesperson would pounce on you to sell, but the quality of the treatments more than compensated. --- **Entertainment and information failures** The entertainment staff were outsanding, however the offering was weak and poorly communicated. The website and pre arrival materials promised a full programme that simply did not exist. The disco ran only every other night, and most shows were squeezed into the dining room where they were forced to stop early so dinner service could resume. Much of the entertainment could and should have been staged in the disco room instead. The resort’s guest information is outdated and misleading, crucial details about facilities and local services were missing or incorrect. --- **Beach and resort infrastructure** The beach was the biggest disappointment and a clear failure for a property marketed as five star. Access signage is inadequate, the path becomes impassable in wet weather, and parts of the beachfront remain a construction site. Promised beach bars and food outlets were shabby portacabins, with little or no signage to say which was what, closed well before advertised hours and food and drink options were not advertised, this would be helpful due to language barriers. The result: a muddy, unfinished, and poorly managed beachfront that undermines the entire resort experience. --- **Hygiene concern** Allowing hotel cats into the dining room is unacceptable. I witnessed a cat jump onto a guest’s plate and run off. This is a serious hygiene breach and must be addressed immediately. there should also be a warning when booking that the hotel have many cats, fed and cared for by the lady on the excursions desk, as some guest maybe allergic, like my sister would not be able to have stayed in this hotel. --- **Local information and guest support** The hotel provided little useful guidance about nearby attractions or dining options. We only discovered the old town two days before we left, and an excellent restaurant through other guests. The hotel should supply accurate, up to date local recommendations and note which restaurants offer pickup for reservations. the two onsite Al-a-carte restaurants, only opened one night a week, although we didnt try these, one couple we met tried and was cancelled due to lack of bookings and another walked out, when the food was delivered as they said it was so bad. --- **Overall impression and recommendation** We enjoyed our break because of the **people** and the **spa**, but the resort did not deliver the five star standard we paid for. If you visit in high summer when facilities are fully operational, it may be a very different experience. I would return for the staff and the spa, but not at Easter the shortcomings in beach access, entertainment, and hygiene make it unsuitable outside peak season. All staff pictured were outstanding *****