Dreams Playa Esmeralda Resort & Spa

Excellent customer service, great professionalism, and fantastic food. Our Concierge Junior was an invaluable and highly appreciated professional who provided excellent service. Johan, in the pool and beach area, was also very professional and provided excellent service.

From July 19 to July 26, our group of 49 family members and friends had the incredible opportunity to celebrate my husband’s 70th birthday at Dreams Playa Esmeralda. It was truly the most amazing vacation we have ever had. From the moment we arrived until the day we left, everything was absolutely perfect. The service was exceptional, and we want to give special thanks to Lorena, Maike, Wendy, and their entire team. They went above and beyond to make every single one of us feel welcomed, cared for, and at home. No matter what we needed, they were always there with a smile, ready to help. The resort is beautiful, the beach is breathtaking, the food was outstanding, and every restaurant exceeded our expectations. We hosted a birthday celebration with a cocktail reception on the Convention Center terrace, and it was absolutely spectacular. Every detail was perfectly organized, making my husband’s 70th birthday a memory our family will cherish forever. We also enjoyed a private dinner at Blue Grill, which was simply stunning. Our group included our children, grandchildren, extended family, and close friends, and every single person had an unforgettable time. Everyone kept talking about how wonderful the staff was and how much they enjoyed every moment of the trip. We travel often and have visited Punta Cana many times over the years, but this was, without question, the best experience we have ever had. The combination of the beautiful beach, incredible service, delicious food, and genuine hospitality made this vacation truly unforgettable. Thank you to everyone at Dreams Playa Esmeralda for making our family’s celebration so special. We are already looking forward to returning next year and creating even more wonderful memories. We highly recommend this resort to anyone looking for an unforgettable vacation. Thank you for making us feel like family.🫶🏻❤️🥰

Terrible experience with customer service Really poor in variety of food They don’t care for quality in food and drinks Totally don’t recommend at all this hotel Beautiful building and beach but was not grateful at all with experience Just few employees that was great Nelson from tides restaurant Willy from pool bar Plumba from entertainment Richard from buffet and Himitsu restaurant Daviely from lobby bar They are awesome employees and they are really good with services, Thanks guys!!!

This is a fantastic hotel, the facilities are great the food is great and the rooms are excellent. The staff to are all fantastic to thier credit. However.... The hotel says it is quiet, has a no smoking policy and no food in the pool etc etc. This is total rubbish, the hotel allows large groups of south Americans who get in the pool with thier speakers sounding out at full blast, they never leave the pool so you can obviously guess where they are urinating and generally become intimidating due to numbers. Getting served at the pool bar is virtually impossible due them taking over and basically bribing the staff dollars, so expect a long wait ! And smoking in the pool is acceptable with the aid of dollars. Despite numerous complaints by various people very little was done. Double standards springs to mind in. I am sure if it was the other way around then something would be done. Would i recommend this resort ? I would say unless you can go preffered then probably not. This is a great shame and as I wrote the hotel is excellent.

Overall great experience. A few kinks to iron out but the people are always willing to help.