Baglioni Resort Sardinia

I have been coming back to the Baglioni Resort Sardegna every year for a weekend getaway. My main draw has always been the stunning beach which remains as beautiful as ever. Unfortunately, during my most recent stay, I noticed a significant decline in the overall service quality. In the past, the hospitality was flawless, but this time, it felt as though the staff was undertrained and unprepared. This year, direct access to the beach through the pond path was unavailable and we were forced to use a shuttle instead. This is certainly a disservice for returning guests who know how easy it used to be to just walk to the beach. I was very pleased to see Paolo and the younger assistant from last year at the beach. They are still very kind and attentive towards guests. It was nice to see a familiar smile or two. The property and its natural surroundings are still magnificent. I sincerely hope management invests in proper staff training before next season, as I would love to return and see the Baglioni restore its usual high standards.

This hotel is absolutely NOTHING like it’s described on their website or worst on the AmEx FHR program. 1. It’s in the middle of nowhere-you will need to drive at least 1-1.5 hr one way to anywhere you really need or want to go which is really hard especially at night where the roads are not well lighted or marked. 2. The beach is not easily accessible-you need to take a shuttle then walked almost to the end for their beach to their chairs which are assigned based on the class of your room. You absolutely cannot walk to the beach at all. There is also a marsh area in front of the hotel before the beach in the distance that smells and is full of mosquitoes! 3. The staff at the hotel is absolutely horrible and rude. More importantly unhelpful in every way. Don’t take their suggestion on anything- they recommended a restaurant in San Teodoro where the food was overpriced and inedible- when we told the client services person, she just shrugged. 4. The food is just ok. We ate at Gusto, their 1 Michelin star restaurant . It was good but not great especially in comparison to the other 2 Michelin star restaurants in the area that were much better and less expensive with much better views and atmosphere. 5. The pricing. This hotel is expensive and tries to present itself as a luxury hotel. It’s not. The rooms are small and basic so if you stay at anything lower than a garden suite, you will probably be really unhappy. And even will this suite, you don’t get a front row beach chair or one with shade. Bottom line, don’t stay here if you are expecting a luxury hotel on the beach with good service! I wish someone had said any of the above

You take the good with the bad- but overall of beautifull hotel with great food in a remote location The good - The food at the Gusto is excellent and great service too, The grounds are luxurious and the views are great The bad- Its not a great value and very expensive but that is my compliant all over sardinia, its in a remote location so i recomend renting a car or be prepared to pay crazy taxi prices- THEY NEEED A SHUTTLE, sevice is spotty as is all over italy

The hotel definitely falls short. The staff at the reception is very rude, they just stare at your face as if you have done something wrong. There is no welcoming. Otherwise, the staff at the restaurant is just fine. And special thanks to Spa receptionist who gave us free cream for sunburn. And this hotel is not beachfront you take shuttle to the beach, and the shuttle is very uncomfortable and takes very long.

Just returned from 3 nights at the Baglioni Resort Sardinia. Whilst we had a lovely break, it is definitely the beautiful beach and nice food that earns this hotel its luxury status. Starting with the positives - the beach is breathtaking, definitely where you will want to spend your time. The shuttle service works like clockwork, the water is clear and beautiful and it all feels very unspoilt. Food at the hotel was excellent, we had our daily breakfast in the Mirto restaurant and we had dinner at the Michelin star restaurant on our first night. Poolside food also great, highly recommend the prawn salad! I also had an issue staining a dress on my first night and after much explanation, housekeeping brought me the most magical stain removal spray that saved me! The Michelin star restaurant was also lovely, though we actually had a much more delightful meal and experience at Mares in town. However, a number of things made the overall experience somewhat underwhelming and significantly unworthy of the hefty price tag attached to this hotel. Some points may seem minor but when it comes to international 5* hotels, especially one as expensive as this one, this resort doesn't measure up: - we checked in at midday and as we expected our room wasn't ready. when I asked what time we should expect it to be ready, the receptionist said she didn't know. I said ok but isn't usual check in time at 3pm? She said yes. I found this happened frequently - staff couldn't answer questions without direction or suggestion from us about a solution. More importantly, she then proceeded to tell us we couldn't take our cases to the spa where we could change in order to use the facilities, and she had us rifling through our belongings in the lobby in front of everyone. When we tried to then give her the cases whilst we go change, we were 'shushed' so she could take a call. it was only then that a bellboy stepped in, took our cases to the spa and showed us where it was, where there was plenty of space, not a single person to disturb and we got ready in peace. - we then went to the pool to relax after our flight, where there were no beds available (and none that could be wheeled out to accommodate the demand despite ample space). After some waiting around two beds became free (no umbrella) and we had to move again an hour or so after that to claim some with shade. - We received a call when the room was ready and when we collected our room keys, we were shown to our rooms. At no point were we shown around the hotel, told about breakfast timings or location, shown where any amenities were, even told about the 'rooftop bar' and 'live music' (both of which we missed but were asked about in a hotel survey afterwards). We have no idea what else the hotel might have offered. - in advance of our trip I sent an email to the hotel to verify our booking - I received no reply. - my friend then called them in order to get some information. She enquired about the advertised hiking activity and was quoted north of 900 euros. To walk around. - We were quoted 160 euros for an airport transfer. We paid 80 each way booking it ourselves. - every taxi into san Teodoro cost us 50 euros. When I asked at reception what the cost would be (they booked them for us) I was told oh its on the meter, anywhere between 40-60 euros. There was never a meter. It felt strange they didn't know basic information despite it being clear its a small place and staff always knew the taxi drivers etc. - breakfast always took over an hour (for two of us) due to slow service. Food was good (though the pastries are much more style over substance) and the coffee was lovely, but again they are understaffed and everything took an age. Overall the hotel is beautiful, the beach is sublime and the food is tasty, but does this make a 5 star, luxury hotel of the world? Unfortunately not. The price tag does not match the service.