Hotel Palazzo Doglio

They agreed a competitive rate but on checking out they charged with extra without any details. To my complain the front desk became rude and ask us to live the hotel For sure an awful experience to avoid I tried a fake pizza at the Maiori with no service and I paid even if I put those pizza in the waste basket

The rooms are nice but our room 308 got no sun on the balcony morning or evening. The breakfast is nice ,apart from runny scramble eggs.while the hotel is nice there is no area ,pool etc outside to relax unless you count a few outdoor seats.the spa needs more and separate from the gym,it's fairly basic and no fruit in relaxation room just water or tea.there are a few decent restaurants in the courtyard if you do not want to walk into town and if you are a single female this might be a good idea after 10 at night as my wife was uncomfortable with the characters that we encountered enroute to the hotel. The hotel itself is perfectly safe and relaxed . Staff were excellent and attentive .

I visited the hotel with my wife and our two children and stayed from 17th to 21st February. We chose this hotel for our winter holidays, looking forward to a relaxing stay while exploring Sardinia, as we planned to spend most days travelling around the island. Our first night was perfect; however, on the second morning we were woken at 8:30am by very loud construction noise, including hammering and drilling. This woke my entire family and made my younger children cry. I did not raise a complaint immediately as I assumed it would only happen once. Unfortunately, the same situation happened again the following morning at 8:30am with extremely loud noise. My wife and children were very disturbed, especially as we had not been informed in advance that construction works would be taking place. I reported the issue to the Front Office team that morning. They kindly offered to move us to another room; however, as it was our last night and we were leaving early the next day, changing rooms at that stage was not convenient for us. We had intentionally not booked breakfast included because we wanted to rest and sleep longer after spending our days travelling around the island. The repeated noise significantly affected our ability to relax and enjoy our stay. At check-out, the gentleman at the Front Office apologised and mentioned that the bill would be adjusted. However, only a €30 discount was applied. Considering the inconvenience caused and the standard expected from a five-star hotel with such a strong reputation, my family and I left feeling very disappointed with how our concerns were handled. I was also surprised by the lack of empathy. After explaining that my family had their rest disturbed on two of the four days of our stay, there was not even a small gesture such as a card or an amenity to acknowledge the situation. The hotel itself is beautiful; however, the customer service was unfortunately one of the worst experiences I have had in a five-star hotel. I also sent an email expressing my dissatisfaction after the stay but never received a response. I would like to highlight that the housekeeping team was fantastic and very professional throughout our stay.

We had booked this by travel writer recommendation.. what a disappointment. The rooms were mediocre at best and whilst we had one of the quieter rooms I wouldn’t have wanted to stay during the noisy summer months with roads and restaurants all around. Breakfast a bit of a bun fight and not as expected. Dinner mediocre at best . Didn’t find the staff overly helpful other than a few of the evening bar staff who were hit and miss on their service. Had a week in Sardinia using this as a base, Cagliari a complete smelly dump with little to see or do and Sardinia not what we had expected .. completely over hyped, expensive and lacking any charm.. even the famed beach were a let down with high charges for parking and bed hire. After two days we wish we were going home .. all in all a complete waste of money.

We had an outstanding stay at Palazzo Doglio — truly first-class from start to finish. The staff were exceptional and couldn’t do enough for us. Cocktails were excellent, and the restaurants were very good with no issue accommodating changes to the menu. Breakfast was another highlight, with a wide choice of beautifully presented dishes. Reception organised a hire car for us, delivered directly to the hotel at a very reasonable rate. Parking nearby is only €10 per day, and the hotel is an easy walk from the city centre and main sights. This trip was for my daughter’s birthday, and the team went above and beyond by upgrading our room and decorating it with balloons — such a thoughtful touch. We also visited the spa (additional cost) and it was absolutely worth it — we enjoyed one of the best massages we’ve ever had. The gym is excellent and free to use. Overall, a wonderful experience. Highly recommend Palazzo Doglio for anyone visiting Cagliari. The entire staff are a real credit to the hotel.