Grand Palladium Jamaica Resort Spa All Inclusive

Great bike tour. Got to see all the different areas of the resort, had a couple of drinks and overall a really good vibe. Very enjoyable. Bike tour was with Daniel

I am writing to formally express my disappointment regarding my stay at Grand Palladium Jamaica from July 2 through July 8. Based on the way the resort is advertised, I expected a five-star luxury experience. Unfortunately, that was not what my family and I experienced. Upon arriving at our room, we immediately noticed that it had not been cleaned to the standard I would expect from a five-star resort. As our stay continued, the sanitation concerns became even more troubling. We encountered roaches not only in our room but also in the café and in the Jamaican restaurant. Seeing roaches in food service areas was especially concerning and significantly impacted our confidence in the cleanliness of the resort. In addition to the sanitation issues, we found the food to be disappointing. The quality and overall dining experience did not reflect the standards expected of a luxury all-inclusive resort. During my stay, I spoke with a member of management regarding these concerns. Initially, I was offered a complimentary two-night stay for a future visit. Later, that offer changed to a one-night refund. However, I was told I would have to sign a disclosure agreement stating that I would not post or speak negatively about the property. I found that request disappointing. After spending a considerable amount of money on this vacation, I was surprised that the focus seemed to be on preventing an honest review rather than addressing the underlying issues. I politely declined because I have no intention of returning to this property. My family visits Jamaica every year, and we have stayed at several resorts throughout the island. We genuinely love Jamaica and its people. During this visit, even several locals mentioned that many resorts are now being purchased by Spanish ownership groups and that changes have been made over the years. While I cannot speak to ownership decisions, I can say that we have personally noticed a decline in the overall guest experience, particularly in the Montego Bay area, compared to previous visits. I explained to the manager that I was not interested in future stay offers because I would not be returning to this property. Instead, I simply wanted the resort to take accountability for the experience my family had, acknowledge that the conditions were unacceptable, apologize sincerely, and commit to improving the property for future guests. For the amount of money guests pay to stay at a resort marketed as five stars, those expectations are reasonable. This letter is not written out of anger but out of disappointment. I hope Grand Palladium will take these concerns seriously by improving its housekeeping standards, pest control, food quality, and overall guest experience. My hope is that future guests receive the five-star vacation that was promised but that my family unfortunately did not experience.

WORST resort experience I’ve ever had. The customer service of the staff is bottom of the barrel. Staff is rude, nasty, and dismissive. Requests go ignored and hotel management does nothing to correct issues. I will never be returning and cannot wait for this stay to be completed.

Donna Kay Gordon most helpful and sweetest person I have ever had on vacation. A true role model to all employees!!!

Amazing resort! The staff is fantastic. Kerry and Omar at the swim up bar are the best!!! Adolfo, the resort manager is top notch. Biggest pool in Jamaica and you'll be smiling your whole time!