Grand Palladium Jamaica Resort Spa All Inclusive

Great bartending class experience. The ladies were very kind and engaging!

Bartending class was fun, staff kept it interesting

Third time visiting this hotel and still enjoy my stays there. Restaurant and cleaning staff work extremely hard and need to be commended.

very nice enjoyable clean and welcoming customer service was great entertainment and the beach v was good

The property itself is beautiful, but there are several areas where the overall guest experience could be improved. Transportation around the resort was often frustrating. Although a number is provided to request a trolley, wait times frequently exceeded 10–15 minutes, causing us to walk instead. Given the size of the property, more trolleys should be available. While some drivers were amazing, friendly, and helpful, we observed others appearing to use their cell phones while driving or passing guests who were walking without acknowledging them. We also had an experience with one driver who appeared unwilling to take us all the way to our destination. Customer service was also inconsistent. We encountered some truly wonderful staff members, but there seems to be a culture among certain employees that needs to be addressed. Guests should never feel as though they are bothering staff simply by asking for assistance. Additional customer service and hospitality training would help create a more consistent experience throughout the property. The specialty dining experience also needs significant improvement. On one occasion, despite having a 6:00 p.m. reservation, we did not receive our meal until approximately 9:00 p.m., which is unacceptable for a reservation-based dining experience. Surprisingly, the buffet consistently provided the fastest, most efficient, and best overall service and food during our stay. Overall, the property has a lot of potential, and we did encounter several wonderful staff members who made a positive impression. However, improvements in transportation availability, staff attentiveness and hospitality, safe driving practices, and specialty dining wait times would make a significant difference in the overall guest experience.