Hotel Costa Calero Thalasso & Spa

Overall a lovely hotel, and didn’t feel that some of the other reviews were justified. The rooms are lovely, food is very good and we’ve had no problem with the staff at all, we’ve found them to be very friendly and no problems at all with tables being cleared in the restaurant. The only problem which we’ve found is sunbeds are severely lacking. To get a bed round the pool you have to be out before 7am, and all sunbeds are gone by 8am, which is not ideal, don’t expect a lay-in! Worth noting for parents with small children, the surface round the pool is poor and little feet need to be protected - it’s basic concrete with lots of holes, and covered in tiny sharp stones which have come off the flower beds from people walking through them, so navigating to the pool from your sunbed is a painful experience!

We’re just back from an enjoyable 10 day stay in Hotel Costa Calero at the beginning of July. We had interconnecting rooms for our party of four (two adults, 12 year old and 9 year old) which were modern, spotlessly clean and in a good location. The rooms are a very decent size with plenty of storage. Both rooms had showers and twin beds. The balconies looked on to a quiet road and the sea beyond that. House keeping came daily in the morning, which was lovely on the days we came back to our room for a rest after lunch. The pools were ideal, we used the three large ones and all were a good temperature. Roughly three times a week the hotel put out large inflatables which the kids enjoyed (for age 13 and younger). Scottish and NI schools are already on holiday so there were a good number of families there, I imagine it will get busier when the English schools stop too. We were always able to get some sunbeds by the quieter pool with swim lanes. It was frustrating to walk round the other pools and find them all reserved with towels but few people actually using them. There’s a no reserve policy but it is not enforced. The spa was great and we really appreciated that they allow children in at certain times. We went twice, including on our last day after check out as our flight was not until late evening. It filled the afternoon nicely and we could shower and change before going home. The food was fine in terms of quality and variety but not a selling point. Breakfast and dinner was in a smart location with a nice outdoor area. Breakfast was as expected (good selection of fruit and fresh smoothies along with the usual hot/cold options). Dinner every night included the standard pizza, pasta, grilled meat/fish, potatoes/veg and maybe another 3-4 hot options, e.g. a stew, stuffed veg. Always a good salad selection, both make your own and prepared dishes such as tuna rice salad, bean salad etc. There were occasional theme nights but these were low key in terms of the impact on food offered. Lunch had a similar (but smaller) offering in a different restaurant that’s seen better days but was absolutely fine. All four of us always had enough to eat but we’ve had better quality and variety at other all inclusive hotels. The snacks were a definite let down. It was fine as adults, we filled ourselves up at each meal and could easily wait to the next meal to eat again. But the kids couldn’t do the same and were using up a lot of energy in the pools! No snacks available in the morning and a very small selection in the afternoon. There’s a good supermarket opposite so we picked up some cereal bars but it’s the first time ever on AI that we’ve had to buy food. I’d love to see more wine options offered by the glass (I only wanted a glass or two so didn’t want to order a full bottle). There’s only one option by glass for red, white and rose (which didn’t taste good). And we would have enjoyed a proper coffee rather than instant at breakfast but minor point. We enjoyed walking down to the marina and the twice weekly market. The walk to Puerto Del Carmen was good and it was very easy to hire a car for the day to explore the island (€40 for the day from Cicar). All in all, an enjoyable holiday and a pleasant hotel but we would not go all inclusive again if we returned.

2nd time at this hotel and can not fault it in any way , room is spotless, food is fantastic and the staff well can’t say enough how pleasant and accommodating they are , would highly recommend this hotel , I stayed to bike train some lovely (hard) routes and bike hire with good quality bikes at the hotel itself .

My family and I recently returned from a seven-night all-inclusive holiday at Hotel Costa Calero in Lanzarote, booked through Jet2holidays. Unfortunately, despite many positive aspects of our stay, I would not return or recommend this hotel in its current form. To be fair, there were several things the hotel did well. The hotel itself is attractive, clean and well maintained. Our rooms were comfortable and housekeeping was good throughout the week. The food was generally of a good standard, with a reasonable choice available, and many members of staff were friendly and courteous. Sadly, all of these positives were overshadowed by one major and recurring issue: the completely unacceptable level of bar service. Every single evening, particularly at the entertainment bar, guests were faced with queues of around 20 people, often resulting in waits of 20 to 25 minutes just to get a round of drinks. This wasn't a one-off occurrence—it happened night after night throughout our holiday. The problem was obvious. The bars were consistently understaffed, with only one member of staff frequently trying to serve a large number of guests. I don't blame the bar staff themselves; they were doing the best they could. The responsibility lies with the hotel's management for failing to provide sufficient staffing levels. When you pay a significant amount of money for an all-inclusive holiday, you expect to spend your evenings relaxing with your family, enjoying the entertainment and making the most of your holiday. Instead, a large proportion of every evening was wasted standing in queues waiting to be served. That is simply not what anyone should expect from a four-star all-inclusive resort. I raised this directly with both the hotel and Jet2holidays after returning home. The hotel's response was little more than a generic apology with no meaningful explanation, no acknowledgement that the bars were understaffed and no indication that staffing levels would be increased. Jet2holidays' response was equally disappointing, stating that service levels vary depending on occupancy. In my view, if a hotel accepts bookings at higher occupancy levels, it should also provide enough staff to deliver the level of service guests have paid for. Occupancy should never be used as an excuse for consistently poor service. This holiday had the potential to be excellent, but the persistent failures at the bars significantly reduced our enjoyment. Had the hotel invested in adequate staffing, I would have been leaving a very different review. Until Hotel Costa Calero addresses this issue by employing enough staff to cope with demand during busy periods, I cannot recommend staying there on an all-inclusive basis.

We stayed for 1 week with the prestige package. It is a really nice resort with multiple swimming pools with different ones catering for children wanting fun with giant inflatables, another for serious swimmers, and more that focus on family areas. There were a lot of sun beds, so it was never hard to find somewhere to relax. The food was good, not spectacular, but it was a good selection. Breakfast was sausage, bacon, eggs etc (the egg chef was awesome). There were plenty of good alternatives also available. Bars were friendly with great staff. The only thing that we had problems with was housekeeping, it was very poor so I am subtracting a star for that. The name on the housekeeper card for our room was Isabelle. This was a shame because while all other staff were fantastic and worked so hard, housekeeping was letting them all down. For example, the prestige package includes a free in room coffee machine and free mini bar. But this is pointless because housekeeping did not bother to restock the coffee pods or mini bar. We raised this with the hotel on day 3 of our weeks stay but it did not improve. At one point every towel in the room was taken away and was not replaced with clean ones meaning we could not take a shower. They also did not replace the bottled water. An hour after phoning reception because we wanted a shower, a rather stroppy house maid eventually delivered some towels with all the grace of a teenager who’d just got out of bed in a very bad mood. Foot stomping, shouting etc, it was quite comical. Would we stay here again? Only if housekeeping improves because it’s an important part of our stay, which is a shame because everyone else worked so hard.