AF Valle Orotava

Hotel Valle Orotava is a clean and centrally located hotel, rated as four stars, although that rating feels slightly generous overall. The rooms were comfortable and well maintained, and housekeeping did a good job. However, the toilet in my room kept running constantly, and despite reporting it two or three times, the issue was never fixed during my entire stay. This was disappointing, especially on a dry island where water conservation should be taken seriously. The restaurant was the weakest part of the hotel. While the staff were friendly and efficient, the food quality and selection were mediocre. Even a simple dish like lasagna was watery and honestly a disaster, and the meat used in other dishes was clearly not of good quality. It was also surprising that even water was not included and had to be paid for separately. For this reason, I would not recommend booking lunch or dinner at the hotel. Breakfast, however, was standard and acceptable. The reception staff were helpful and service-minded, which made a good first impression. The hotel is fairly quiet despite its central location, although there was occasional noise from motorcycles on the road below. The location is a big plus: the town itself is fantastic and a great choice when visiting Tenerife, as long as you are not mobility-impaired. Directly across the street is said to be a very good café, and there are many restaurants nearby as well as a very large supermarket within easy walking distance. My room did not have a proper refrigerator, only a small minibar. The safety deposit box worked well and is definitely recommended to use. Overall, I can recommend Hotel Valle Orotava for its location, cleanliness, and friendly service — just avoid booking meals other than breakfast.

Just returned from 8 nights at this hotel. What can I say it is perfect in every way. We stayed in room 515 which was spacious with a very large balcony which had 2 Sun loungers plus a table and chairs. The room itself had a very comfy bed, good size TV, free safe, Fridge and plenty of storage. We stayed B&B and the breakfast was everything you needed. The area around the hotel was very clean and bars and restaurants with in a few minutes walk. All the staff at this hotel were professional and friendly. We will be returning without a doubt (want the same room though Jose lol).

The hotel VF Valle Orotava is very well situated, close to the bus station, the beaches and all the varied restaurants in the pretty old town. It is a bright modern town centre hotel with an excellent rooftop area with two swimming pools, sun loungers and bar. The staff are friendly and welcoming and Jose on reception is very knowledgeable and informative about the area. It is an ideal place to come to relax whilst being close to all amenities. We have stayed here many times and have had great holidays.

Another great stay in the Valle Orotava. Arrived late at night (past midnight) and staff were helpful providing water so we could have a drink. Great selection at breakfast. Room clean and staff helpful and friendly. Will be going back.

The rooms are well appointed,spacious,comfy beds,good shower and large balcony. The maids and waiting staff work hard and do a great job. The rooftop pools are very nice and offer great views over the resort,the atmosphere is chilled and relaxing. It’s a 5 minute walk to the bus station that will take you anywhere you want to visit on the island (around 40 minutes to Santa Cruz) Around a 10 minute walk down the hill to the main resort. The cafe across the road does great coffee! The negatives: Sadly the budget for the kitchen must be poor as the food was cheap cuts and some of the poorest I’ve seen at any hotel. Add to this that my wife has several food allergies one of which is allergic to Milk and dairy products but despite emailing the hotel weeks before we arrived to ensure they would have some options to suit her, the kitchen staff were shocked when we asked them what they could provide, our email was obviously not communicated to them. My wife also carries a card with her in Spanish that she shows to staff to ensure they can provide food that suits her allergies, despite this and verbally enforcing this with the staff they served her a dessert containing milk (Lecce) we only saw the packaging when she had consumed it and reported it to the staff as she could be seriously ill. Thankfully we had medicine with us that prevented a more serious incident. We asked if there was any gluten free bread available and were delighted that they could offer some bread however the chef then toasted it on the griddle with the fried eggs,the allergen message not sinking in and cross contamination obviously not practiced at site. We had to buy our own items to make sure she could have a safe meal however the kitchen refused to even toast gluten free bread for her until we reiterated that they weren’t providing anything for her. Normally when we mail ahead, the hotel would provide options like gluten free bread and a specific gluten free toaster,soya yogurts,gluten free pasta etc If you have any food allergies I would suggest you stay elsewhere. In all my years travelling I’ve never had any problems with undercooked food or felt nervous about eating somewhere,however after being served raw pork and raw sausages we chose to eat out for our own health. Moving on from the food issues, our welcome at reception wasn’t great and the receptionist refused to provide with a second key as he said he was busy with check ins despite there being no one else at reception. Sad really as everything else about the hotel is great.