FERGUS Puerto de la Cruz

Krásný udržovaný 4* hotel, usměvaví vstřícný personál....stravování na perfektní úrovni, každý si nevybere z mnoha ingrediencí kvalitních jídel, každý večer jiná specialita. Některé komentáře jsou evidentně od konkurence.....není co vytknout.....v tomto hotelu jsme už po druhé a vždy super.....čisto.

This was overall a good hotel,and i would be like to be totally transparent as some of the reviews on here are harsh. 1. The location is good its a 10 minute walk to the beach with restaurants on the way, only thing is the hotel is on a steep hill so a taxi getting back to the hotel is advised. 2. The atmosphere was good it was a busy hotel with a mixed age range and different nationalitys, lots of Spanish holidaying aswell. 3.The rooms were bright and modernish but did need some TLC, here and there, but nothing that would affect your holiday. 4.The rooms were cleaned daily and were spotless so thank you to the maids. 5.The staff were all very welcoming upon arrival and our room was ready straight away which was good. 6.The pool areas are beautifuly surrounded by trees and a little bar in the corner is great.There is also another pool at the top which is very relaxing. 7.The Food...well this is my only downer about this hotel, there is no reason to beat about the bush ...the food here is very basic ..but nice you can get by on this, there was nothing that was awful it just felt a little on the cheapside for a 4 star hotel,it just did not live up to my standard but it could be so much better please fergas if you do read this please do not reply with a typical response of 'we take your advice' actually try your food with your staff and ask them to score the food out of 10 this will help you understand what your guests are thinking aswell, and if changes are made you turn guests into returning guests. Kind regards Ricky.

As a prospective guest, I was appalled by the porter/desk attendant's unnecessary, horrible and aggressive attitude. It was totally uncalled for. In ~40 years of staying in hotels in the Canary Islands, I have never encountered such hostility. I certainly won't be adding the Fergus hotel in Puerto de la Cruz to my holiday 'wish list', or recommending it to friends whilst he's working there.

We stayed 4 nights. We booked Half Board because we like to stay out in the daytime and experience other food outlets in the locality. We did spend time by the pool and ate in the restaurant 3 nights plus 4 breakfasts. This is what I liked: - the pools and their settings - the room (standard double) was spacious, well furnished with balcony overlooking pool - the welcome at reception was friendly - fairly well situated if you don't mind the steep descent to the town/promenade and return climb - there are views of the sea, though in Puerto there are not many views unspoilt by a tall building This is why I will not return: - all the male staff encountered in the restaurant and at the top pool bar were churlish and unwilling to engage in even a little English. They reprimanded us for silly things like picking up (the last) croissant with fingers not tongs, and for asking for a tray to carry our drinks to our loungers. They snatched away plates the second we'd emptied them without asking or commenting. - atmosphere in the restaurant was like a London commuter station in rush hour! Few soft furnishings and no music, plus the many diners and waiters dashing about made it noisy and hurried. We have experienced All Inclusive hotels elsewhere where the restaurant atmosphere was far better and no more costly. - food was mediocre in quality - though plentiful in choice - the TV in our room was so old it had no HDMI socket so we had no way to watch anything but Spanish channels. We always bring a TV Streaming device (Roku) and plug this into the room TV, but it relies on HDMI - pretty standard these days, but not at the Fergus. - tourist information on display is scarce, particularly in English. Even local bus route information and town maps are not clearly available (unlike other hotels we've visited) - no coffee/tea making facilities in the room - a €2.50 per day surcharge to use the room safe! Many hotels provide this for free. If you do stay, we highly recommend the lovely small restaurant called "Olivia" almost next door. Good value, great food and wine and a lovely atmosphere there!

Stayed 08.11 to 15.11.25 room 131. Room was great, overlooking the pool, nice balcony, nice big beds, modern, clean and tidy, small fridge but no kettle which was much needed. Quite noisy with being near the lift, elderly Spanish friends shouting goodnight for an hour each evening. 2 pool areas, we used main pool (freezing cold) which was lovely, beds a bit close together but in very good condition, small tables and chairs close the very small bar area and by the ping pong table but not enough, drinks were ok, not the greatest selection. Top pool was up lots of steps and didnt have an all inclusive bar. Activity staff were always pleasant and included everyone. Most staff were lovely apart from braces man in the food hall, surly on a good day, ignorant most of the time. Reception staff were fantastic always. Food - breakfast by far the best meal of the day, plenty of choice and much to our liking, always a shortage of cups, lunch and dinner had lots of food but not much to our liking. At every meal food was cold except the soup and grill cooking, even if you went in as soon as it opened. Be prepared to push your way in and fight off all the elderly spanish guests who queue outside then sit at reserved tables for the whole 2/3 hours shovelling in as much food as possible. No terrace to sit outside, relax and enjoy a coffee in the sun after your breakfast as not allowed to take drinks outside the food hall. We didnt mind being on the hill, we walked the five minutes to the cafes, restraunts and bars in La Paz, we liked it there and ate out at Black Sea and Mother India plus others, we liked bar Apricot. We went into PDLC three times, walked to coast and went up the hills, its a nice pleasant town with things to see and do. Always got a taxi back for 5 euros. All in all hotel felt like a city break not a holiday, very much catered for local guests rather than other european guests, I would return for a bit of winter sun but definately not as a main summer holiday. Any questions please ask and I will try to help.