FERGUS Puerto de la Cruz

Krásný udržovaný 4* hotel, usměvaví vstřícný personál....stravování na perfektní úrovni, každý si nevybere z mnoha ingrediencí kvalitních jídel, každý večer jiná specialita. Některé komentáře jsou evidentně od konkurence.....není co vytknout.....v tomto hotelu jsme už po druhé a vždy super.....čisto.

Beautiful place lots to do everything close bar restaurants great food spoilt for choice

We were slightly concerned at some of the reviews we read before we left criticising the food and the All Inclusive being limited, however none of this was a problem for us. The location was great, with brilliant views of the sea and mountain, and the steep hill was not an issue for us, but I can see it might be for older people - there are plenty of taxis and buses. The All Inclusive worked fine, and although not quite as late and as many bars as other places we've stayed, it was perfectly fine. The food was varied and fresh and healthy, and the coffee machines were great. The atmosphere and staff were lovely and plenty of live entertainment. The room was great, clean, and with a lovely balcony and sea view. The roof top areas were amazing. Overall very good value, some school trips there, but no real noise problems. The town is a proper place where people actually live as well as holiday, and lovely to walk around. We were really lucky with the weather but understand it can be a bit mixed.

The hotel staff were amazing especially Julio he was lovely. Great service, we really enjoyed our selves and the hotel is immaculate very hygienic. However, jet2 didn’t inform us that even though we were all inclusive you have to pay for drinks at the top pool, which we were very disappointed. This meant having to carry our drinks up from the bottom to the top, would have been nice to have known this. The service for all inclusive drinks also stops at 10pm and after that you have to pay. However was a pleasant experience

We had a great stay but with some annoying issues Location is excellent with short walk to town and the sea front which is a lovely part of Tenerife. The walk down is easy but the walk back is tougher as all up hill. We did it few times a day and was good exercise. Food was the usual hotel buffet type with salad, soup, meats etc and a rotating theme of Asian, pizza, Mexican, Indian etc. I always found something. It didn’t have a kids section which some hotels have with burgers, chips, fish fingers etc but I never eat that so didn’t mind. Pools, there are two and the bottom one seemed warmer as top one was freezing. Bottom one was good fun and nice atmosphere around the pool. The top seemed a bit more frosty and I saw some guests complaining to people in the pool. It seemed less inviting. Rooms were good with a nice balcony overlooking pool and the roads and mountains. Lovely to sit out at night. Staff were helpful and friendly though one guy at the bar kept ignoring me to serve Spanish guests behind me which was annoying as I always be polite to staff and the other bar man was very friendly. The issue I had was there are huge amounts of teenage school kids. 30 would leave and a bus of 40 would arrive. One night it was so bad I was down composing every 30 minutes until 2am. They kept saying they have told them to be quiet so I went down myself and their teacher and security looked annoyed with me which didn’t help. I know the reception and security were trying but I was amazed this could happen in a 4 star hotel. They offered to move me and I wasn’t moving in the middle of the night so moved the next morning. I was with a group of college kids and they were in their rooms for 11pm and zero noise. I wouldn’t have tolerated them running the corridors all night and they know how to be respectful of others so I only asked the same. Most of these kids were well behaved and many were polite but shouting, banging doors and running the corridors all night is unacceptable. My new room had a smell in the toilet but I didn’t care as was just so happy for peace and quiet on the 6th floor. So the hotel would have scored higher if I hadn’t lost sleep and had to move rooms. Other hotels I’ve stayed in if you continue to make noise through the night and ignore multiple warnings from staff you are out. Maybe these groups should have a similar warning because people pay a lot of money for their holidays.