FERGUS Puerto de la Cruz

Krásný udržovaný 4* hotel, usměvaví vstřícný personál....stravování na perfektní úrovni, každý si nevybere z mnoha ingrediencí kvalitních jídel, každý večer jiná specialita. Některé komentáře jsou evidentně od konkurence.....není co vytknout.....v tomto hotelu jsme už po druhé a vždy super.....čisto.

Hotel ok , food ok , location ok . Most staff ok .. BUT The only blond female SOS lifeguard is either paying no attention at all (eg doing her own work cutting things up / writing essays) and then when she finally looks up she becomes a jobs worth . Totally understandable a lifeguard has a job to to but there’s not doing it or overdoing it . There are loads of other Pleasant lifeguards and staff here but she totally ruines anyone’s day the moment you see her coming 🫣 As said nice hotel and 99% nice staff but she ruins the whole experience at this hotel and lives a very bitter experience. If you have met her you know . I really wanted to leave a 5 star review, I then wanted to leave a 1 star review just on her but to be fair I’ve left a 3 star review just a shame she was around most days to ruin yes ruin our holiday . I don’t think I can add pictures of people on here so I won’t , but I will be complaining directly to the hotel and jet 2 about her.

All the staff were very friendly and helpful, the food and drink were great many different options to choose from, the room was very nice and spacious too can’t complain at all had a lovely time :))

Perfect Holiday Perfect Hotel Highly recommended Great Food Great Drinks Great Place

Was an amazing hotel with the best staff I’ve come across abroad. All entertainment staff took time out of their day to talk and were very friendly. The food was 10/10 for an all inclusive, with a huge selection of mains, sides and desserts with fresh fruit and breads. The pool area was clean and bar rarely had a queue. Cocktails with all inclusive were delicious. One issue we found was that there were large groups of school age children. They were not present at the pool during the day but if you went down to dinner at the wrong time you’d be stuck with a group of 50-60 kids crowed round. We landed quite late and was given a plate with cold meats, cheese, bread and fruit on arrival. Apart from the issue with the children hotel was wonderful and we would be back.