FERGUS Puerto de la Cruz

Krásný udržovaný 4* hotel, usměvaví vstřícný personál....stravování na perfektní úrovni, každý si nevybere z mnoha ingrediencí kvalitních jídel, každý večer jiná specialita. Některé komentáře jsou evidentně od konkurence.....není co vytknout.....v tomto hotelu jsme už po druhé a vždy super.....čisto.

Stayed 08.11 to 15.11.25 room 131. Room was great, overlooking the pool, nice balcony, nice big beds, modern, clean and tidy, small fridge but no kettle which was much needed. Quite noisy with being near the lift, elderly Spanish friends shouting goodnight for an hour each evening. 2 pool areas, we used main pool (freezing cold) which was lovely, beds a bit close together but in very good condition, small tables and chairs close the very small bar area and by the ping pong table but not enough, drinks were ok, not the greatest selection. Top pool was up lots of steps and didnt have an all inclusive bar. Activity staff were always pleasant and included everyone. Most staff were lovely apart from braces man in the food hall, surly on a good day, ignorant most of the time. Reception staff were fantastic always. Food - breakfast by far the best meal of the day, plenty of choice and much to our liking, always a shortage of cups, lunch and dinner had lots of food but not much to our liking. At every meal food was cold except the soup and grill cooking, even if you went in as soon as it opened. Be prepared to push your way in and fight off all the elderly spanish guests who queue outside then sit at reserved tables for the whole 2/3 hours shovelling in as much food as possible. No terrace to sit outside, relax and enjoy a coffee in the sun after your breakfast as not allowed to take drinks outside the food hall. We didnt mind being on the hill, we walked the five minutes to the cafes, restraunts and bars in La Paz, we liked it there and ate out at Black Sea and Mother India plus others, we liked bar Apricot. We went into PDLC three times, walked to coast and went up the hills, its a nice pleasant town with things to see and do. Always got a taxi back for 5 euros. All in all hotel felt like a city break not a holiday, very much catered for local guests rather than other european guests, I would return for a bit of winter sun but definately not as a main summer holiday. Any questions please ask and I will try to help.

Arrived with my elderly mother for a quick 3 day break and defo not 4 star at all- 3 at best positive notes - the room- decent, . Was given room 130 and was cleaned daily and my mother is disabled so was perfect for us as had an adapted bathroom Staff- everyone had a smile on their face and was approachable (apart from one waitress called Rebecca in the buffet- I saw her argue with a Spanish guest, and she was very rude on a few occasions I saw. Maybe management need to speak to her !! Pool- we only used the down pool but was ok and was able to get a sun lounger Negatives Location- if was on top of a very steep hill so was hard to go out due to my moms mobility so was stuck in hotel and also the top pool was accessed by steps - not good for people with mobility issues Food at buffet- the selection was mediocre at best but EVERY meal I had was luke warm not even hot Entertainment- the entertainment staff in day tried their best but the night entertainment was awful most was in Spanish and not enough seats for everyone so we were back in our room early due to this - people were sitting down stupidly early to get a seat Drinks- spirits fine but the cocktails there were 4 available on AL I tried them all -DISCUSTING! U had to pay for the others 6euros a time - awful for AL All in all we didn’t enjoy ourself and luckily we were only there for 3 days - anymore we probs would of upped and stayed elsewhere - the hotel was also more catered for older people - 80% of the guests were over 60yrs. I was a few younger than me but not many, so a lot is catered to that

We came to the hotel on the 29th October and did not enjoy our stay. The activities for children was really poor , lack of engagement and staff were more leaning towards Spanish people than anyone else. The activity team could have made this experience better but it was what it was. The food in the hotel was nice at times but I just feel the lack variety as well. There might have been a queue for food and then I have gone up when the queue had gone to be told by chef that there was no more food available (to what he was grilling) this was extremely disappointing especially having an all inclusive wrist band. The bedrooms are spacious & has a nice little town located close by but walking back is a challenge because it’s all up hill too. The staff in the hotel were friendly and helped as much they could but

Arrived at 2330pm and was greeted by a welcoming memeber of staff, really quick and informative checkin, we were half board plus, we were on first floor, room 128 with a pool view. The room was very big with 2 single beds together, spotless, floors really clean and balcony with table and 2 chairs again spotless, bathroom spacious with smaller than usual bath and shower, bath was not an issue as we only use shower. Slept every night without fail, rooms done daily and towel change daily, no complaints at all cleaning staff there early morning till late at night. Did not see one bug or ant or cockroache Staff were superb any issues were prompltly rectified, had an issue with my safe was replaced with in 10 minutes. Bar staff again quick, attentive and no issues. Can not fault the staff or cleanliness of the hotel. Poolside was cleaned, and hosed down everyday and no so called sunbed wars. Now the only reason to give a 4 and not a 5. The food, cold if your lucky, warm if you go right on time. As you eat the same food as all inclusive its really a hit or a miss but more of a complete miss. We ate out most of time. Hotel at top of hills 10 minute walk down, taxi back up at a meagre 4 euro 50, not really suitable for people with mobility issues. Would come back if self catering was an option,