Hotel Gran Melia Palacio de Isora

Hotel sam o sobe je nadherny. Zvenku, uvnitr, atrium, zahrady, bazeny, ta nejvic top bufetova restaurace, i vetsina cisniku a lide z recepce jsou mili, krasne to vsude voni ... ALE? Na 5* spousta nedotazeni. I kdyz ma clovek plnou penzi a dokoupi si napoje na den “bez omezeni” za nemale penize, ceka trapne jak pitomec, nez si ho nekdo na baru vsimne a pak jeste musi podepisovat ucty.., to neni normalni. Malem jsme kolikrat v tom horku umreli zizni a to si sli jen pro vody! Nealko, nebo aspon vody, by mely byt volne kdykoliv pristupne a ne na objednavani! Uklid pokoju - u nas tragedie. 5dni jsme cekali na vylesteni zrcadel od neciho cela, ze srandy do nej kremem udelali i oci a nos. Vymena rucniku az po 3dnech, kdy jsme si o to vylozene rekli, pak prevlekla i postele, jinak by nic nebylo. Hlavni bufet restaurace - uzasna!!! Jen ty cekacky u vchodu dosti ponizujici. Ale resi to moznost objednani terasy na cas, coz je skvele a vyuzivali jsme. Sushi restaurace = tragedie! Cekali jsme 1/2hodiny nez nam dali vodu, dalsich 15min na kartu, ostatni hosty dosle po nas pritom obsluhovali. Personal neprijemny, az arogantni. Jidlo chabe, se sushi x japonskymi delikatesami nema co cinit. Obdobne strasne i Osa bar na veceri. Myslim, ze je stale co u zamestnancu v takovem hotelu napravovat x je vice hlidat. Aby meli hoste opravdu pocit, ze si za sve penize patricny nadstandart uziji a nebudou mit pocit, ze jsou prehlizeni ci na obtiz. Kazdopadne - pres vse vyse napsane to byl skvely zazitek a verim, ze se nekdy opet vratime. Urcite doporucuji, ze zkusenosti z jinych hotelu na Tenerife byl tento opravdu TOP.

We have been holidaying with Jet2 for a few years and I have never experienced such a bad experience. Let’s start from the check in, it took 40 minutes which normally took us 10-15 minutes max are done in previous places. I thought that was a bit strange, never mind. Get to the room and the shower gel/body wash was completely empty!!! I couldn’t believe it!! It means someone been in and out very quick to “ do the room “! I say that because the floor was actually dirty, in fact I found someone else socks under one of the beds that I moved!! This was the first half a hour in the room! Next: to sinks in the bathroom and guess what, one of them was leaking water so we couldn’t use it!! There is a phone in the toilet but broken too!!Do you think any of the managers came to apologise?? Naaa, they just sent a guy to bring some body wash!!! We were all inclusive but not all really!! In the mini bar some stuff is included and the snacks actually Not, again first time for me, wherever we have been, minibar was included whatever was in there!! We couldn’t order a Mimosa, which is cava/prosecco and orange juice but you can ask for half glass each and make it yourself ah aha ah ah!!! THIS ISNT A JOKE! Basically for the price you pay, you can get much much better value. Please don’t say you are 5 stars because you are a good 3 no more!!

We are due to leave the hotel tomorrow and having read some reviews before our trip which made me very worried I wanted to share that we thought this was a wonderful hotel and absolutely would return but have added some travel tips and suggestions for the hotel to make this an amazing 5* experience Positives. The hotel looks like a 5*. The pool areas are brilliant, the food we had was all wonderful quality. Staff were always very friendly and brilliant with our 2 year old. The children’s facilities were wonderful and the evening entertainment was fabulous! Traveller tips and advice for the hotel: the pool concierge are very strict with towels so make sure you get a pool card for children at check in or they won’t get a towel. The app to book restaurants just doesn’t work. We had to go to the hep desk to have any chance and were a bit disappointed not to get into the Asian restaurant which we heard was lovely. You can get food by the pool by ordering at the pool bars which it took us a few days to figure out. It would also be great if the hotel considered preventing guests from reserving loungers as many right by the water edge were unoccupied most of the day which was a shame. We visited during the storms and the staff really did go above to still make this a lovely holiday for all us of us travelling in the bad weather. It was lovely to see the place come back to its full glory in our last couple of days! Would absolutely visit again!

Unfortunately this was not a 5 star hotel! We stayed for 10 nights in the Red Level and would never stay here again!

Hotelrooms full of mold. Bad service, bad attitude. For this money there are much better options