Hotel Gran Melia Palacio de Isora

Hotel sam o sobe je nadherny. Zvenku, uvnitr, atrium, zahrady, bazeny, ta nejvic top bufetova restaurace, i vetsina cisniku a lide z recepce jsou mili, krasne to vsude voni ... ALE? Na 5* spousta nedotazeni. I kdyz ma clovek plnou penzi a dokoupi si napoje na den “bez omezeni” za nemale penize, ceka trapne jak pitomec, nez si ho nekdo na baru vsimne a pak jeste musi podepisovat ucty.., to neni normalni. Malem jsme kolikrat v tom horku umreli zizni a to si sli jen pro vody! Nealko, nebo aspon vody, by mely byt volne kdykoliv pristupne a ne na objednavani! Uklid pokoju - u nas tragedie. 5dni jsme cekali na vylesteni zrcadel od neciho cela, ze srandy do nej kremem udelali i oci a nos. Vymena rucniku az po 3dnech, kdy jsme si o to vylozene rekli, pak prevlekla i postele, jinak by nic nebylo. Hlavni bufet restaurace - uzasna!!! Jen ty cekacky u vchodu dosti ponizujici. Ale resi to moznost objednani terasy na cas, coz je skvele a vyuzivali jsme. Sushi restaurace = tragedie! Cekali jsme 1/2hodiny nez nam dali vodu, dalsich 15min na kartu, ostatni hosty dosle po nas pritom obsluhovali. Personal neprijemny, az arogantni. Jidlo chabe, se sushi x japonskymi delikatesami nema co cinit. Obdobne strasne i Osa bar na veceri. Myslim, ze je stale co u zamestnancu v takovem hotelu napravovat x je vice hlidat. Aby meli hoste opravdu pocit, ze si za sve penize patricny nadstandart uziji a nebudou mit pocit, ze jsou prehlizeni ci na obtiz. Kazdopadne - pres vse vyse napsane to byl skvely zazitek a verim, ze se nekdy opet vratime. Urcite doporucuji, ze zkusenosti z jinych hotelu na Tenerife byl tento opravdu TOP.

We stayed for one week in a Deluxe Family Room on an all-inclusive package (not RedLevel) with our 5-year-old son, and we had a wonderful holiday. Overall, I would happily return and wouldn’t hesitate to recommend this hotel, particularly for families. Check-in We arrived at around 1pm on a Sunday and the check-in process couldn’t have been easier. There was no queue at all, and Elena on reception was incredibly welcoming and helpful, making a fantastic first impression. A note about the Deluxe Family Room One thing I’d like to mention, as it may save someone else some money. We booked through On the Beach and paid an additional £400 for a Deluxe Family Room, assuming it would be larger or more suited to families. We later discovered that the Deluxe Room and Deluxe Family Room are exactly the same size and layout. The only difference is occupancy - the Deluxe Room sleeps three, whereas the Deluxe Family Room sleeps four by adding a pull-out bed. As we were travelling as a family of three, we gained absolutely nothing from paying the extra. This isn’t the hotel’s fault at all, but I do think On the Beach shouldn’t market it in a way that suggests you’re getting a different room. Food & Drinks The breakfast buffet was outstanding - one of the best we’ve had. There was a huge variety, everything was fresh, beautifully presented and the restaurant was kept exceptionally clean. The hotel itself was immaculate throughout our stay. Both my husband and I commented several times on just how clean everything was. We never struggled to book the à la carte restaurants. As soon as we’d checked in, I used the app to reserve restaurants for the entire week and there was plenty of availability at a range of times. We ate at the Italian, Mediterranean and Teppanyaki restaurants in the evenings. The Teppanyaki carries a small supplement even on all-inclusive, but it was absolutely worth it. The chefs put on a brilliant show and it became one of the highlights of our holiday. For lunch we visited the Italian, Mediterranean and Mexican restaurants, none of which require booking, and every meal was excellent. The all-inclusive drinks were also much better than we expected, with a great selection and good quality throughout. Pools & Facilities The grounds are absolutely stunning and beautifully maintained. The Sunset Terrace quickly became one of our favourite places to sit in the evening - the sunsets are simply breathtaking. The pools are lovely. The main pool is saltwater, which wasn’t quite to our son’s taste, although it certainly wasn’t unpleasant. We spent most of our time at the family pool, which our 5-year-old absolutely loved. We only visited the pirate splash park once, but it’s a fantastic addition for younger children. If you’re hoping for sunbeds in a particular location, I’d recommend putting towels down around 7:00-7:30am. However, if you aren’t too particular, there were still plenty available after breakfast at around 9am. Entertainment There was always plenty happening throughout the day and evening. The children’s entertainment was excellent and, if anything, there was almost too much to choose from! Our son loved it, and there was always something going on for younger children. The evening entertainment was also very good. It may not be the huge Broadway-style productions you find at some resorts, but every show we watched was enjoyable, and the atmosphere was lovely. Rooms & Service The resort is very large, so depending on your room location there can be a bit of walking between the different facilities. Our only criticism of the room itself was the mattress, which wasn’t quite as comfortable as we’d have liked. Looking back, I suspect reception would probably have provided a mattress topper had we asked. During our stay we unfortunately encountered a couple of cockroaches in the bathroom. Whilst this obviously wasn’t ideal, the way the hotel dealt with it deserves recognition. Reception arranged an immediate deep clean, offered to move us to another room, and provided a goodwill gesture. Their response was excellent and we genuinely couldn’t fault the customer service. Location The hotel itself is beautiful, but the immediate area is fairly quiet, so don’t expect lots of bars, shops or restaurants right on the doorstep. That said, the public buses stop directly outside the hotel and are brilliant. Costa Adeje is around 25 minutes away and Los Gigantes around 10 minutes, making both really easy and inexpensive to visit. Circle by Meliá We also attended the Circle by Meliá presentation out of curiosity. We received a €100 voucher for attending, and although we decided the membership wasn’t for us, the presentation was genuinely interesting and never felt high-pressure or pushy. A couple of minor negatives The only real downsides for us were the slightly quieter location, the mattress, and the insects we encountered in our room. There were also occasionally a few flies around the outdoor seating areas of some restaurants, but given the climate and the fact you’re eating outside, it wasn’t something we felt the hotel could realistically do much about. Overall This is a truly beautiful hotel with exceptional grounds, fantastic food, high-quality drinks and some of the friendliest staff we’ve come across. Everything is kept immaculately clean, there are plenty of dining options, and it’s an excellent choice for families. No hotel is perfect, but what impressed us most was how quickly and professionally the staff dealt with any issues we raised. We had a fantastic holiday, would absolutely return, and would highly recommend Gran Meliá Palacio de Isora to anyone considering staying here.

We are are now checking out at the hotel after a week on an all-inclusive package (2 adults and 2 children, aged 3 and 8). The hotel itself is beautiful, spotlessly clean, and the grounds are exceptionally well maintained. However, despite paying over £5,000 for a week in a standard family room, we don't think we would return for the following reasons. The first disappointment was the "included" minibar. In reality, only water and Coca-Cola are complimentary. Alcoholic drinks, Pringles, nuts, and other snacks are all chargeable. We were also surprised to find just one Mars bar in the minibar for a family of four—and even that incurs an extra charge. It also seems strange that there are no complimentary drinks for children other than water. On our first full day, we struggled to find a sun lounger. There are nowhere near enough loungers for the size of the pool areas, and many guests reserve them with towels before disappearing for hours. After spending too much time walking around looking for somewhere to sit, we noticed the premium day beds around the pool, which include two sun loungers. Hoping this might be a reasonable alternative, I enquired at the kiosk, only to be told they cost €200 for the day (including food and drinks) or €150 just for the bed. Considering what we've already paid for an all-inclusive holiday, these prices are difficult to justify and left us feeling disappointed. The food has been fairly average throughout our stay. It isn't bad, but it certainly hasn't matched what we'd expect from a five-star hotel. We regularly stay in five-star resorts, so our expectations are naturally high, and we expected a better standard and more variety. The service has also been inconsistent. We often had to wait a long time for drinks and, on several occasions, had to ask more than once before they arrived, also they never come round and ask if you’d like more drinks. There’s only one ice cream kiosk, for the whole hotel which is located outside the pool and only opens from 1-5!!! Which is mental to think kids have to wait until after lunch to have an ice cream. Nowhere near enough lifts throughout the hotel for people with prams and walking issues. Most of our stays we were met with “out of service”. And having to walk all the way round just to get to the pool. Having since read a number of previous reviews, it's disappointing to see that many guests have raised similar concerns. It gives the impression that the hotel is more focused on protecting its revenue than genuinely listening to customer feedback andimproving the overall guest experience. From what we've read, complaints often appearto be met with small goodwill gestures—such as the use of a day bed for a day or vouchers—rather than meaningful resolutions or refunds where appropriate. Whether that's the right approach is for others to decide, but based on our experience, it's left us feeling extremely disappointed. The incident that ultimately cemented our opinion of the hotel happened on our final day. Our transfer was due to collect us at 3:40pm, with our flight not departing until 6:45pm, so we decided to have one last lunch at Oasis knowing our children would need to eat before travelling. When we arrived, the hostess struggled to seat us because our room number had already been removed from the system. I explained that although we had checked out, we were still at the hotel until later that afternoon. Once seated, we ordered drinks, but thankfully I decided to double-check that our all-inclusive package was still valid. I first asked a manager, who said she wasn't sure but thought it lasted until 3:00pm, and suggested I ask one of the waitresses instead. After three members of staff discussed it amongst themselves, we were then told that our all-inclusive package had actually finished at 12:00pm and that we would have to pay. Given everything that had happened throughout the week, this was incredibly frustrating. I challenged this, and another manager was called over. After asking for our room number again, she noticed we were still wearing our all-inclusive wristbands and eventually agreed to honour the package until 3:00pm. What was most concerning wasn't simply the confusion over the policy, but the fact that multiple members of staff and managers all appeared to have different answers. For a hotel of this standard, there should be clear, consistent procedures that every member of staff understands. Instead, what should have been a straightforward final lunch became an unnecessary and stressful experience, leaving us with a very poor lasting impression of the hotel. Overall, this is a beautiful hotel with excellent facilities and immaculate grounds. Unfortunately, for the amount we've paid, the all-inclusive experience hasn't delivered the value or level of service we were expecting. It's the smaller details and service standards that make the difference in a luxury hotel, and sadly those are the areas where this resort has fallen short for us. So for all of the reasons above, we would not return to this hotel, nor would we recommend it to anyone.

Honest review after staying at this hotel for 7 nights with two children aged 8 and 5. Pros: Amazing infinity pool with large shallow areas at either Side for kids. The grounds are beautiful and spotlessly clean. The staff are very friendly and polite. Breakfast was a good variety and very tasty. The rooms are lovely and spacious. The entertainment was good. Lunch at agave and the Italian resteraunt was good. ( little tip- on the app it says you have to pay for buffet at the Italian, when in fact you don’t if you are all inclusive. Highly recommend this resteraunt for lunch.) Handy little shop on site and prices are fair. However the petrol station across the road has everything you may need for a fraction of the price. Pirate pool and splash area is good for younger kids. The ice cream bar is delicious with a variety of flavours. The cleaning team do a great job cleaning the rooms. On the app you can click amenities you require such as pillows, fresh towels, dental kit, iron, hair straighteners and they get delivered fairly quickly. Cons: The buffet resteraunt at dinner wasn’t very nice and was repetitive everyday. Avoid the kids club it isn’t very good and the staff do not look after the kids properly. The shower leaked badly throughout our stay. We reported it but it never got sorted. Not all foods are labelled for allergens, especially the desserts. Overall a lovely stay in a beautiful hotel. We were worried we wouldn’t get treated well being non red level but we didn’t have any issues with customer service. I would return in the future.

Let me start off with saying how much of a wonderful 10 nights we just had here with my wife and 2 children aged 7 & 4, it’s 4 stars due to some minor faults that may not annoy guests. First off, the hotel is absolutely stunning, it’s MASSIVE! I’ve never been to a hotel of its size in my 42 years on this earth, the whole surroundings from the building, the grounds to the pools are just visually stunning to look at. We went with Jet2 and no issues as per, we arrived late at night around 11pm and were sorted with our family room very fast, the reception were excellent and even offered us food if we wanted it, we were fine but were given bottles of water which was a nice start. We were All Inclusive so I’ll note down as much as possible below: Rooms - Our family deluxe room was same level as reception, the room wasn’t huge but it was perfectly fine for us, 2 large single beds for the kids, an XXL King Size bed for us (we all slept amazing the whole trip thanks to perfect air con and comfort) and a decent size bathroom with toilet, shower and bath, shampoo, conditioner & soap wash all supplied. The balcony looked directly onto the kids pirate ship pool which was good for ease of use and with the pool opening & closing we were always out anyway so was perfect. The only downside to the room was the shower, it was really poor for the overhead rain shower and was pretty much just loads of drops of water, hand shower was fine but it didn’t really concern us as we were in and out, the bath was good though! Some parts of the furniture look dated but again didn’t even bother us, others it might I suppose. Staff - Need to start with the cleaners as I mentioned the rooms, fantastic, in daily to replace all towels, room was spotless, everything filled up in bathroom and they even rearranged the kids teddies into their beds, they also restock your mini fridge with fresh bottles of water and coke free of charge, everything else in the fridge you will be charged for, (beer & chocolate). All other staff at the hotel were fantastic from luggage to reception to bar staff to restaurants, top marks! Food & Drink - Personally we thought the food was excellent, we spread out the meals from the big main buffet to a mixture of the hotel Italian and Oasis. The hotel buffet was good, they’ll cook steak, chicken & fish in front of you and a massive selection of everything else, we never had any issues with it and breakfast was solid, the egg station queue is long at peak times so just bare that in mind if you want an omelette. Italian & Oasis were just incredible, served and treated like we had just arrived off the street for a meal and not an all exclusive guest and for lunch again oasis and the poolside Mexican were so so good! The ice cream hut was also a great addition for the family. Hotel App - Read a lot of bad reviews about the app, we downloaded it when we arrived and it worked completely fine, we were able to book tables in any of the restaurants any time we wanted, not sure if it’s been resolved but it worked great for meals and activities like the pool Paddle board, kids arts n crafts etc… Pools - Due to my kids ages we pretty much spent the whole holiday at the main kids pool which is pretty much central in the hotel, the pool was busy with kids but it was great, perfect temp to cool down from the sun and the kids were never out of it, poolside bar for drinks & crisps, the Mexican is just down stairs next to the large salt pool, on this pool, so large and stunning, we were in it loads too. Drinks - For All Inclusive the drinks range is massive so you won’t be let down, in any restaurants please note it’s only beer, wine, soft drinks & water….cocktails or anything else is extra charge but everything free at poolside bars etc….i tried many cocktails and all excellent! The poolside bar staff are all legends and great with everyone. Kids Activities - The entertainment staff are great with the kids, kids disco was good and inflatable fun fair was good for them to let off some steam. The small things that annoyed me: Flies - There probably isn’t much the hotel can do with this as the hotel is so large, in an open area and next to a large banana farm but biting flies are real! They sadly pestered us a lot of the holiday, some days constant and other days not so much but if left unnoticed you will feel them nibbling away, they are constantly on your legs or near your table when eating outside, it really bothered me but my wife seemed calm with it so possibly just me personally but I just felt anytime I relaxed one would be on me in no time, again hard for the hotel to manage this I would imagine, I felt of if I was covered in sun cream if helped for parts. Check Out / All Inclusive: Our taxi pick up wasn’t until 7:30pm, we were informed that we had to check out of the room by 12, this was ok but were told that our All Inclusive would only last until 3pm, 5/6pm would have been a nice touch from the hotel so families like ourselves can have dinner before leaving, just meant we had to delay lunch to nearer 3. The hotel do provide a shower room spot for you tho which was good to freshing up. The Circle - We were approached a few times about this but politely declined and that was that but it will most likely happen. All in all we had a brilliant stay here, the minor things wouldn’t stop me from returning! Thanks for a lovely stay!