Hotel Gran Melia Palacio de Isora

Hotel sam o sobe je nadherny. Zvenku, uvnitr, atrium, zahrady, bazeny, ta nejvic top bufetova restaurace, i vetsina cisniku a lide z recepce jsou mili, krasne to vsude voni ... ALE? Na 5* spousta nedotazeni. I kdyz ma clovek plnou penzi a dokoupi si napoje na den “bez omezeni” za nemale penize, ceka trapne jak pitomec, nez si ho nekdo na baru vsimne a pak jeste musi podepisovat ucty.., to neni normalni. Malem jsme kolikrat v tom horku umreli zizni a to si sli jen pro vody! Nealko, nebo aspon vody, by mely byt volne kdykoliv pristupne a ne na objednavani! Uklid pokoju - u nas tragedie. 5dni jsme cekali na vylesteni zrcadel od neciho cela, ze srandy do nej kremem udelali i oci a nos. Vymena rucniku az po 3dnech, kdy jsme si o to vylozene rekli, pak prevlekla i postele, jinak by nic nebylo. Hlavni bufet restaurace - uzasna!!! Jen ty cekacky u vchodu dosti ponizujici. Ale resi to moznost objednani terasy na cas, coz je skvele a vyuzivali jsme. Sushi restaurace = tragedie! Cekali jsme 1/2hodiny nez nam dali vodu, dalsich 15min na kartu, ostatni hosty dosle po nas pritom obsluhovali. Personal neprijemny, az arogantni. Jidlo chabe, se sushi x japonskymi delikatesami nema co cinit. Obdobne strasne i Osa bar na veceri. Myslim, ze je stale co u zamestnancu v takovem hotelu napravovat x je vice hlidat. Aby meli hoste opravdu pocit, ze si za sve penize patricny nadstandart uziji a nebudou mit pocit, ze jsou prehlizeni ci na obtiz. Kazdopadne - pres vse vyse napsane to byl skvely zazitek a verim, ze se nekdy opet vratime. Urcite doporucuji, ze zkusenosti z jinych hotelu na Tenerife byl tento opravdu TOP.

Totally shocked at how poor this experience was. I’ll try to go in order of what was most frustrating. 1. Upselling: We already booked an extremely expensive room for us that was part of “red level”. We booked breakfast only. At check-in, they tried quite hard to upsell us to one of the bigger boarding options. But after this, we had three different staff members in the first three days come over to us to pitch “circle by melia” Which is an extreme expensive product to buy your holidays upfront. The pitching included sliding letters under our door, adding me on WhatsApp and even a pool attendant coming over to ask how we were and then just diving into a pitch. I’m on holiday. I don’t want to have to swerve sales pitches. I want to relax. 2. Food: Food is a nightmare. For a hotel with so many restaurants, almost nothing is available on room service. The Restaurants that serve high-quality food needs to be booked days in advance which is very difficult with kids. The main buffet restaurant was honestly very low quality. Breakfast: As you can see from the photo I’ve attached there was a queue of around 20 to 30 people to get into the breakfast buffet every day.. Again, you’re on holiday in a five star hotel you don’t expect to spend so much time standing around. 3..room We were paying the best part of €1000 per night for a two bedroom ocean view suites. We have kids that we need to put to bed early in the room so we pay extra to have a see you in the evening, but our room didn’t face the ocean at all it faced the hotel. 4. Service: we found during our stay that any ask felt like too much. In particular, the reception that is in the front of the building just would not help with anything Kept sending us to the Red level concierge that is the total opposite side of the hotel. I’ll give an example. I wanted to book a tennis lesson, which is literally 20 m away from the reception In the sports Centre. They told me they couldn’t help me and I should go to direct to the sports Centre. I walked to the sports centre and sat there in its reception for 15 minutes and no one came to help me. I went back to reception saying I’ve left my baby my three year-old with my wife and I just want to put my name down for a lesson. They said there’s nothing they could do and I should go to the concierge in the Red Lounge So I walk 15 minutes and take two elevators to get to the Red Lounge who told me to go back to main reception... At this point, I lose my temper and the lady in the lounge admits that she has the Tennis Coach on WhatsApp so it gives me his number… 5. Keys: we were given four keys to our room. They continually stop working. Any time you ask for one extra key, it cancels every other key. This was a daily problem on our trip 6. Guest services: The rooms can be quite a long walk and several elevators away from services so there is a single phone line for guest services for anything you might need. Expect to be waiting on hold for over a minute before anybody answers. This is the most expensive hotel we’ve ever stayed in by a landslide but the service and the experience was worse than many 3 star hotels we’ve stayed in

Unfortunately, our experience at this hotel has been very disappointing. Although it is marketed as a 5-star resort, the level of service felt closer to a 2-star standard. The staff have generally not been very friendly or helpful, and there is little sense that guest satisfaction is a priority. For example, today our room key stopped working and we were unable to access our room. We were told it was a maintenance issue, but even after three hours it still hadn’t been resolved. During that time my husband asked reception for some water since we couldn’t get into our room to get our own, but they refused to provide any, which felt very poor given the situation. Breakfast has also been frustrating. The restaurant is extremely busy and appears understaffed, making it difficult even to get something simple like a pot of tea or coffee. The resort itself is very large, which can make it difficult to access restaurants unless you book well in advance. There is also a noticeable divide between “Red Level” guests and everyone else, which can make standard guests feel like second-class visitors. Overall, the facilities may look impressive, but the service and guest experience do not live up to what you would expect from a 5-star hotel.

We stayed at the Gran Meliá Palacio de Isora for five nights on an all-inclusive basis in the Red Level area. We’re a family of three, travelling with our 15-month-old daughter. Check-in and first impressions We arrived on a Saturday evening, when several flights had just landed, so there was a long queue at reception. The priority desk was unoccupied, and no one asked if we were Red Level guests or Meliá Gold members. We were simply told to join the back of the queue. After about five minutes, I asked a member of staff for clarification, and only then were we redirected to the priority check-in desk. Once there, the process was smooth, and the receptionist mentioned we’d receive a full introduction to the Red Level benefits the next morning — unfortunately, that never happened. Dining experiences We dined at Duo twice and found it by far the best restaurant at the resort. The steaks were excellent, and the service outstanding. Nami was good but unremarkable, and Olio was disappointing — the food was mediocre, and we’ve had far better Italian meals at home or in London. For lunch, we tried both Agave and Oasis several times. Service was consistently good in both, but I personally preferred Agave for its more flavoursome dishes. As Red Level guests, we had breakfast at Oasis daily. The staff were lovely and extremely accommodating of our daughter’s egg allergy, even preparing egg-free pancakes each morning. However, for a five-star property, the breakfast spread could be more varied — either in the buffet or à la carte options. We’re a well-travelled family and have experienced more refined offerings at similar-calibre resorts. Service and flexibility One area for improvement is early dining for young children. Agave is the only restaurant open at 5 p.m., offering a very limited “snack” menu. Since all main dishes contained egg, our options were minimal. The kitchen did eventually prepare something off-menu, but the initial reaction from staff (all male waiters at that time) was uncertain and somewhat unhelpful. When female waitresses became involved, the approach was far more understanding and solution-oriented. In 2025, I would expect greater awareness and flexibility regarding allergies. Facilities and Red Level experience The hotel is well set up for families — the kids’ pool and splash park are excellent — but the childcare options for babies are limited and not included. It’s probably better suited to families with slightly older children who can enjoy the facilities more independently. Drinks service around the pool is not available; guests must go to the bar themselves, and cocktails are not included in the restaurants even on an all-inclusive Red Level package. These small details give the impression that management prioritises cost control over customer experience. The Red Level lounge itself was underwhelming. The food selection was uninspired, and the atmosphere lacked the premium feel one would expect. Additionally, allergen labelling at both the Oasis buffet and in the lounge would be a valuable improvement. Accommodation Our family suite was lovely — spacious, well-appointed, and ideal for the three of us, with a terrace overlooking the kids’ pool. One odd detail: turndown service took place around 5:30 p.m., just as most families were returning to their rooms, which made it a bit impractical. Overall impression Overall, we had a positive stay and enjoyed many aspects of the resort, particularly the friendliness of staff, quality of Duo restaurant, and family-friendly facilities. However, there are definite opportunities for improvement — particularly in allergy management, early-evening dining options, and the Red Level experience, which currently doesn’t feel as premium as it should. It’s also worth noting that this is a large resort — we personally wouldn’t choose it for a couples’ getaway or pre-baby holiday, as it lacks the intimacy and quiet atmosphere we prefer. For families with toddlers or babies, it’s a good option but not perfect; for families with older children, it’s likely a better fit.

A huge stunning hotel with some lovely rooms and an enviable position on the coast. The 5* experience ends there! The hotel operates a two tier system with the priority for facilities and service given to the top tier (red level) The majority of staff are lovely and work hard but there are obviously too few of them. At the buffet restaurant there are often huge queues and long waits for breakfast and dinner tables because there is not enough staff to clear and reset tables. Once seated there are long delays before drinks can be ordered and served. Dirty plates are often not cleared between courses. The food in the restaurant is plentiful but is tepid, substandard and canteen quality. Certainly not 5*. You can book à la cart restaurants but the process is frustratingly difficult and unproductive. Because of the number of babies, toddlers and children this hotel accommodates meal times are noisy and chaotic with children running around the service areas and poking food with their fingers. We unfortunately experienced inclement weather and the outside bars and terraces were often closed. The ONLY inside bar/lounge was closed for refurbishment. The only alternative offered was a pop up bar in a windowless children’s entertainment/disco room with a few tables and chairs at the back. If you want a 5* hotel with appropriate facilities this is not the hotel for you. Having been guests at this hotel several times before standards have dropped drastically. When issues are raised with management the response is platitudes but no action. Very disappointing holiday!