Hotel Gran Melia Palacio de Isora

Hotel sam o sobe je nadherny. Zvenku, uvnitr, atrium, zahrady, bazeny, ta nejvic top bufetova restaurace, i vetsina cisniku a lide z recepce jsou mili, krasne to vsude voni ... ALE? Na 5* spousta nedotazeni. I kdyz ma clovek plnou penzi a dokoupi si napoje na den “bez omezeni” za nemale penize, ceka trapne jak pitomec, nez si ho nekdo na baru vsimne a pak jeste musi podepisovat ucty.., to neni normalni. Malem jsme kolikrat v tom horku umreli zizni a to si sli jen pro vody! Nealko, nebo aspon vody, by mely byt volne kdykoliv pristupne a ne na objednavani! Uklid pokoju - u nas tragedie. 5dni jsme cekali na vylesteni zrcadel od neciho cela, ze srandy do nej kremem udelali i oci a nos. Vymena rucniku az po 3dnech, kdy jsme si o to vylozene rekli, pak prevlekla i postele, jinak by nic nebylo. Hlavni bufet restaurace - uzasna!!! Jen ty cekacky u vchodu dosti ponizujici. Ale resi to moznost objednani terasy na cas, coz je skvele a vyuzivali jsme. Sushi restaurace = tragedie! Cekali jsme 1/2hodiny nez nam dali vodu, dalsich 15min na kartu, ostatni hosty dosle po nas pritom obsluhovali. Personal neprijemny, az arogantni. Jidlo chabe, se sushi x japonskymi delikatesami nema co cinit. Obdobne strasne i Osa bar na veceri. Myslim, ze je stale co u zamestnancu v takovem hotelu napravovat x je vice hlidat. Aby meli hoste opravdu pocit, ze si za sve penize patricny nadstandart uziji a nebudou mit pocit, ze jsou prehlizeni ci na obtiz. Kazdopadne - pres vse vyse napsane to byl skvely zazitek a verim, ze se nekdy opet vratime. Urcite doporucuji, ze zkusenosti z jinych hotelu na Tenerife byl tento opravdu TOP.

We stayed at Gran Meliá Palacio de Isora from 26–30 June 2026 as a group of three—my cousin, my 16-year-old daughter, and I. The property itself is absolutely stunning. The grounds are beautifully maintained, the atmosphere is relaxing, and considering the quality of the resort, we found the room rate to be quite reasonable. One of the biggest highlights is **Europe's largest seawater infinity pool (270 metres)**, which is simply spectacular and a real standout feature of the hotel. We booked a **RedLevel Suite**, which was spacious, elegant and very comfortable. However, for the premium we paid, we were disappointed with the view. Although it was marketed as a partial sea view, around 60% of what we actually saw was the parking area. This certainly didn't feel like the RedLevel experience we were expecting. The bathroom was large and well-designed, but the shower was surprisingly poor. Every time we showered, water flooded onto the bathroom floor, meaning we had to wipe it up ourselves after each use. For a luxury resort, this was disappointing. The **RedLevel Lounge** was one of the highlights of our stay. Breakfast was excellent, with a wide variety of high-quality options, and the service from the staff was consistently warm, attentive and professional. We had booked the **RedLevel All-Inclusive** package and dined at several restaurants during our stay. **Nami Asian Restaurant (À La Carte):** This was unfortunately the biggest disappointment. While the starters were enjoyable, the main courses were well below expectations. The Thai green curry tasted nothing like an authentic Thai curry—it was actually more like a yellow curry—and the chicken curry lacked flavour as well. Vegetarian options were also very limited. **Nami Teppanyaki:** Completely different experience. It was excellent from start to finish. Every dish was delicious, and the chef made the evening fun and memorable with his friendly personality and engaging cooking style. **Pangea Food Market:** A great buffet with an impressive variety of dishes. The food was consistently good and there was something for everyone. **Oasis Mediterranean Restaurant:** Unfortunately, this was another let-down. The vegetarian choices were so limited that we decided not to dine there at all. **Agave Mexican Restaurant:** Excellent. We had lunch there and thoroughly enjoyed it. The food was fresh, flavourful and one of the best meals of our stay. **L'Olio Italian Restaurant:** Outstanding. The pasta, pizza, risotto and salads were all delicious and tasted genuinely authentic. This was easily one of our favourite restaurants in the resort. While we genuinely enjoyed our holiday, I do have concerns about some of the RedLevel All-Inclusive policies. On one occasion, we ordered **only bottled water** to our room and were unexpectedly charged **€30**. I had to go to reception and argue to have the charge removed. The explanation given was that if we had ordered the water through the RedLevel Lounge, it would have been complimentary—but the lounge closes at 7 pm, making this policy rather impractical and confusing. Charging premium all-inclusive guests for basic drinking water simply doesn't reflect the luxury experience the hotel advertises. Another policy that negatively affected our stay was the drinks service in the restaurants. Despite paying for the All-Inclusive package, cocktails and other alcoholic beverages are not included when dining in many of the restaurants. Guests have to leave their table, walk to a nearby bar to collect the same drink for free, and then return to continue their meal. While technically the drinks are included, this completely interrupts the dining experience and feels unnecessarily inconvenient. Some restaurants don't even offer mocktails or cocktails, making the situation even more frustrating. Overall, we had a wonderful holiday and the resort has many outstanding qualities—the beautiful property, incredible swimming pool, spacious rooms, excellent RedLevel breakfast, and a few truly exceptional restaurants. However, the culinary experience is inconsistent, with some restaurants falling well below the standard expected of a luxury five-star resort. More importantly, the management should reconsider several of its RedLevel All-Inclusive policies. Guests paying a premium expect convenience and a seamless luxury experience, not confusing rules and unnecessary inconveniences. With improvements to the food quality and a more customer-friendly approach to the all-inclusive experience, Gran Meliá Palacio de Isora could easily become one of the finest resorts in Tenerife.

Stunningly beautiful hotel resort, fantastic customer services for adults and families alike. I wholeheartedly recommend this resort and will be returning in the autumn. I've been to Melia hotels before, but this surely is the jewel in the crown. It boasts 10 top class restaurants mostly around a main square. There are pools galore, including the biggest infinity pool in Europe. The adults only section (Red) is an oasis of peace whilst the little ones have supervised children's clubs to allow their parents to relax.

Excellent stay as always. Food and drinks are the highest quality for an all inclusive, especially in Oasis for lunch. The infinity pool is the highlight. Socrates, the pool waiter, and the Italian Guest Relations Manager are stars. Entertainment is good overall especially the African show. The hotel could benefit from a tribute act and more rock/bands as the weekday entertainment is on the tame side. Rooms can need some tlc but our partial sea view room was maintained well.

We had a lovely holiday overall and enjoyed our stay, but unfortunately we wouldn’t return as it wasn’t as family-focused as we had hoped. The biggest positive was the staff, who were amazing throughout our stay—friendly, attentive, and always willing to help. The food quality was good, with plenty of choice, and booking the restaurants was straightforward and easy. The housekeeping team also did an excellent job, leaving our room spotless every day. There were, however, a few disappointments. The room was looking a little tired in places and could do with some TLC. We were surprised that there were no flannels or dressing gowns provided, and there weren’t enough umbrellas around the kids’ pool for shade. Drink prices were quite high, and there were no water refill stations available. The app was slow and tedious to use, which became frustrating at times. For families, the entertainment offering was lacking. The kids’ entertainment was poor, with very little happening in the evenings, and the kids’ party clashed with dinner times, meaning we missed it every night. The evening entertainment for adults was also quite boring. The beach wasn’t great either, as there were a lot of rocks and seaweed in the water. Another inconvenience was the lack of anywhere to hang wet clothes or swimwear outside to dry, and housekeeping would remove items left on the balcony. Despite these issues, we still had a lovely time and made some great memories. However, because the resort didn’t feel particularly geared towards families with children, we don’t feel it would be somewhere we’d choose to return to.