Hotel Gran Melia Palacio de Isora

Hotel sam o sobe je nadherny. Zvenku, uvnitr, atrium, zahrady, bazeny, ta nejvic top bufetova restaurace, i vetsina cisniku a lide z recepce jsou mili, krasne to vsude voni ... ALE? Na 5* spousta nedotazeni. I kdyz ma clovek plnou penzi a dokoupi si napoje na den “bez omezeni” za nemale penize, ceka trapne jak pitomec, nez si ho nekdo na baru vsimne a pak jeste musi podepisovat ucty.., to neni normalni. Malem jsme kolikrat v tom horku umreli zizni a to si sli jen pro vody! Nealko, nebo aspon vody, by mely byt volne kdykoliv pristupne a ne na objednavani! Uklid pokoju - u nas tragedie. 5dni jsme cekali na vylesteni zrcadel od neciho cela, ze srandy do nej kremem udelali i oci a nos. Vymena rucniku az po 3dnech, kdy jsme si o to vylozene rekli, pak prevlekla i postele, jinak by nic nebylo. Hlavni bufet restaurace - uzasna!!! Jen ty cekacky u vchodu dosti ponizujici. Ale resi to moznost objednani terasy na cas, coz je skvele a vyuzivali jsme. Sushi restaurace = tragedie! Cekali jsme 1/2hodiny nez nam dali vodu, dalsich 15min na kartu, ostatni hosty dosle po nas pritom obsluhovali. Personal neprijemny, az arogantni. Jidlo chabe, se sushi x japonskymi delikatesami nema co cinit. Obdobne strasne i Osa bar na veceri. Myslim, ze je stale co u zamestnancu v takovem hotelu napravovat x je vice hlidat. Aby meli hoste opravdu pocit, ze si za sve penize patricny nadstandart uziji a nebudou mit pocit, ze jsou prehlizeni ci na obtiz. Kazdopadne - pres vse vyse napsane to byl skvely zazitek a verim, ze se nekdy opet vratime. Urcite doporucuji, ze zkusenosti z jinych hotelu na Tenerife byl tento opravdu TOP.

We stayed for a week in early March in a Red Level Garden Suite Terrace (No. 1089) on an AI+ basis. In summary; what we liked: - Red level reception staff were excellent. Particularly Lucas - Bar staff at the Red level pool. Particularly Angel - Lunches in the Mexican and Oasis restaurants. Good food and service - Restaurants at night: Italian, Nami and Oasis - 2 Payable restaurants (although guests receive a discount) - Tapas on the roof terrace and Tasting Menu in the Red level (I would also recommend the wine pairing). Pricey but worthwhile for the experience - Our room 1089. Spacious and lovely terrace for the afternoon sun with the added bonus of a whirlpool bath - Sunbeds and towels always available What we didn’t like: - Board structure. We deliberately went on an AI+ basis thinking all drinks would be included (not bottles although some restaurants did!) However, we found this wasn’t the case which quite frankly was bonkers - Breakfast service in the Red Level. Quite frankly in all the years we have been going away - this was by far the worst in terms of service. (Plus they need to do something about the flies which were ever present in the buffet area) - Duo and French restaurants. Really disappointing food - Red level experience. I’ve seen lots of comments on here about receiving better service because of this. We never felt this. In fact (unlike other Melia hotels we have stayed in), this was not the ‘boutique’ hotel experience we were expecting. Overall then, can’t say we didn’t have a good holiday but the hotel, overall, fell short of our expectations considering the amount we paid.

Clearly, real-world events have influenced travel patterns in late February and through March 2026. Because of this, I would recommend approaching some of the more negative reviews with a degree of caution - this is just my opinion. This may also explain the comments about guest volume versus staff numbers, as it’s difficult for any hotel to predict a sudden shift in travel demand and instantly adjust staffing levels. Package: As a couple, we stayed for 7 nights on an all-inclusive package with airport transfers included (10–17 March 2026). Accommodation: The hotel complex is huge but stunning, both inside and outside, and a lot of thought has clearly gone into the design. The rooms are spacious and clean, with daily housekeeping including towel changes and refills of complimentary shower and hair products. Robes and slippers are provided. The all-inclusive package also includes daily refills of in-room drinks (both hot and cold) along with some snacks. An iron and ironing board can be requested from reception, and there is also a steamer located in the room. Hotel Grounds: Don’t be put off by the pool if visiting in March. The large pool may look cold and slightly daunting with fewer people in it, but it’s actually refreshing and elegant - it isn’t as cold as it looks. There are several other pools around the grounds, including an adults-only pool at one end of the hotel and a children’s pool at the other. There are ample sun loungers around all three pools as well as in the garden areas, which include adults-only and quiet zones. That said, the loungers do get taken early by the usual “sun-lounger hoggers” placing towels out from around 7am, so be aware of this. We generally used the garden areas as they were peaceful, relaxing, and offered easy access to both pools. Beach towels are available, and Wi-Fi is accessible throughout the hotel, reaching both indoor and outdoor areas. The hotel also provides access to three small beaches along the sea. The beaches have black sand and the sea is quite rocky, so bringing sea shoes is advisable if you enjoy swimming. The seafront grounds also offer access to a beautiful walking route both north and south. The southern route leads to a local village with a few restaurants and children’s play areas (around a 10-minute walk). The northern route is quieter and more peaceful, with several seating areas that provide beautiful sunset views. Food: As part of the all-inclusive package, we had access to all dining times: breakfast, morning snacks, lunch, the ice-cream stand, afternoon snacks, and dinner. I had read reviews suggesting that guests were treated differently depending on their package, but we did not experience this at all. On arrival, reception clearly explained what was and wasn’t included in our package. Booking the on-site restaurants was straightforward. Although I had read complaints about this, we had no issues. Simply speak to the service desk opposite the main reception and they will assist with bookings. Please note that reservations can only be made 48 hours in advance. We dined twice at the Italian restaurant and once at the Mediterranean restaurant, and I would highly recommend both. The beach area also has a small café where you can obtain drinks and snacks. At times there can be queues for the breakfast and evening buffet due to the volume of guests. If you prefer to avoid queues, try visiting outside peak periods. Even when it was busy, we generally waited only 2–3 minutes before being seated, so nothing excessive. The buffet offers a broad range of food and was consistently replenished. In the mornings, there can be a short 2–3 minute queue for freshly cooked eggs or omelettes. I also recommend a few drinks on the roof top bar, the sunset views are amazing. Staff: The hotel staff were impeccable and always very welcoming. We were occasionally asked to provide feedback on the service and the hotel, and there was the occasional Melia brand sales pitch. However, once they understood your stance, they didn’t push it further, which was refreshing. Red Level: The Red Level experience looked appealing and offers some additional extras, but we never felt there was a divide between guests. Improvements: A few small improvements could make the experience even better: The front-of-house staff who seat guests in the buffet restaurant could open water bottles immediately so guests are not waiting for a drink at dinner. I would also recommend allowing people just to sit where they like for breakfast rather than allocated seating, this will free up staff and speed up the process. Zonal staff dedicated to drinks and table clearing can then do the rest. Teaspoons should be placed on breakfast tables. Towels placed on loungers very early in the morning should be removed when the guests are clearly not using the longer and just reserving it for later use (7am club). The internal bathroom mirror lights need to be brighter or some better lighting placed around the mirrors. Overall: Would I stay here again? Yes, I would. Would I recommend it? Absolutely. Just make sure you do your research beforehand and book the package that suits you. Once you arrive, take some time to familiarise yourself with the grounds - after that, it’s all about relaxation.

This could be a fantastic hotel. The building itself is really attractive, and on arrival is impressive. However I think it’s a little bit of style over substance. As a couple we didn’t appreciate our room overlooking the pool where children’s entertainment and inflatables were ongoing throughout the week. Surely common sense would be to put a couple on the quieter side of the block, and allow those with families to overlook the pool? We were shocked by the number of children in the hotel, when it wasn’t really marketed this way. We arrived after rain, which meant the plaza was cordoned off, which also meant the main area to obtain a drink was also not open. We took to using the local bars in Alcalá, which were a quarter of the price charged at the hotel! There were ridiculously long queues for breakfast, which seemed to be caused by tables not being cleared and reset quickly enough rather than the numbers of people arriving. This needs addressing before the summer period. The food on offer for breakfast was a large varied choice, with omelettes/ eggs Benedict made fresh (again, another queue). The bedroom/bathroom were really nice; could get a couple of UK channels on the TV. WiFi worked adequately throughout the hotel. The staff were all lovely. A suggestion: have an adults only block, for those who have gone through raising their own kids and now want some peace and quiet! I think I best stick with adult only hotels in the future 😆

We are currently staying here and it is somewhat chaotic. The staff are doing their best. The queues for everything feel unnecessary. We opted for half board as we didn’t want all inclusive. It feels like we are treated differently, each member of staff says it is because you are not all inclusive. Crazy approach as the hotel could still get a great ROI from us. The environment of the hotel and s stunning. But not everyone wants everything from the same place. Our review: I. Buy more sun loungers and parasols. There aren’t enough. 2. Remember customer centricity is key. If you want brand loyalty, great reviews and repeat custom. Every customer is an opportunity, don’t continually bias your hospitality to those who pay upfront. Red zone areas etc. Just because we haven’t paid more doesn’t mean we won’t pay more. Basic rules of marketing. 3. Provide more elevators - your top market spenders may have accessibility needs. The young are not wealthy in current climate. 4. Employ more staff to deal with volume of guests and our demands. Overall it feels like the staff know as much as the tourists getting off the plane and have a laid back approach. They are doing their best but I sense even they don’t feel that some of the biased policies do not make sense. 5. Explore customer flow and experience. Revisit all you do now and correct it. Your staff are telling you. CEO and Manager of hotel pay attention. They deal with customers and their complaints every day. The current way of doing things is clunky. Microsoft Copilot AI is the only tool that has made me make sense of what is going on here. This indicates strongly there are huge gaps. The app simply does not work. It freezes it isn’t clear and as a result I gave up trying. And I work in technology! Again, your staff know this - manager of this hotel, please tune in to what they say. 6. In the restaurant that is more buffet style there is a great selection but not enough staff at the omelette station and food generally is warm not hot. People moving in all directions leaves it feeling like centre of Madrid in rush hour. A simple entry and exit and clear signage would alleviate this. 7. Rooms are fantastic! Spacious. Lovely rain shower. It’s the service and organisation and effectiveness of the app that lets brand Melia down. Improve this and it will be a genuine 5*. CEO of Melia, feedback like ours will erode your brand position in a crowded market. We expected more for the amount we have paid. We still favour the Pestana brand NOT Melia. Shame as we holiday regularly.