Melia Costa Atlantis

Beautiful hotel, I stayed here with work. The rooms are clean and beds are very comfortable. The food at breakfast was lovely also can’t fault this hotel

We stayed in a sixth floor room overlooking the sea which was a lovely outlook and although next to the lifts we were not disturbed by them. Room was good, very comfortable beds and a wonderful shower with a choice of waterfall or standard, could have done with somewhere for coats to hang, some drawers and more hangers (we were staying for a week). Breakfast was fantastic with a wonderful and wide choice. Staff on the whole were excellent (especially on reception) and were very helpful. Pool area very good, wonderful well maintained loungers and a good towel service (although our weather didn't stress test this) but ordering drinks online didn't work.

Overall good, a few tweaks needed to make it better. We were on the 2nd floor and had booked a sea view room which was spacious and had a good sized balcony and fabulous views. Perfect location close to the sea and all the shops and restaurants. Positives: Clean spacious room with great sea view. Comfortable bed and choice of 3 pillows each. Good quality bed linen and large towels. Nice Rituals toiletries in the bathroom. Good sangria and reasonably priced drinks. Complimentary water each day Good selection at breakfast and the English Breakfast tea is nice. I enjoyed the omelettes made to order. The staff on Reception were really helpful and professional. Negatives: Some staff especially the two barmen in the main bar seem miserable and not helpful. It takes a long time to get served a drink in the main bar even when not very busy as they only have about 3 or 4 people on duty. A few of the waiters and waitresses at breakfast were miserable. No drawers in the room and not enough coat hangers in wardrobe. Nowhere in room to hang  wet clothes/coats to dry. The kettle, tea and coffee making area is in the corner of the wardrobe, close to the bed and awkward to get to. Food at breakfast was often luke warm sadly. Food/drink was not all labelled. As a vegetarian,  this was frustrating. Dull lighting in room. Air con/heating was not on in our room. All in all, a great holiday,  but with a few tweaks the hotel could be perfect. We will probably come again one day.

The hotel is in a fabulous location, on the sea front and close to the old town and many bars and restaurants. All staff were friendly and professional and Fatima our room maid was particularly wonderful. Our room was serviced daily and linen and towels changed frequently. The lobby bar was great and very reasonably priced. Breakfast offered a good choice with omelettes cooked to order. They offered lactose free milk which was great for me I would stay here again.

Mixed experience, front lobby is absolutely gorgeous, fab decor, attention to detail. Our room was okay, floor tiles need a good steam clean, sockets, radiator all wonky. Fuse box in room extremely noisy we had to take our our room card at night to try and get to sleep. Air con was super noisy and wouldn't work when the card was out anyway! Beds were very annoying, continually separating! Spa area extremely run down, we paid €25 each to access it and I feel €10 would have been more than enough given the poor facilities. My husband had an overpriced and disappointing massage which left him feeling worse after it! Breakfast was the poorest we've yet experienced at any hotel we've stayed at, quality control needs addressed! Frothing tomato salsa, dissentegrating Lemons, lots of food past its best -tasteless cheeses and horrific sausages and bacon. However the staff were all friendly, breakfast room and poolside all very clean. Rain shower was great. Great location. All in all probably one.of the nicer hotels to stay in puerto de la cruz and with certain issues addressed has the potential to be so much better!