Radisson Resort & Residences Tenerife

Last night here after spending 10 days in this wonderful hotel. We were impressed by the facilities and the service. Hotel was immaculate, cleaners cleaning all the time. A very special mention to Barbara in the restaurant who made our dining experience exceptional, she is a credit to the hotel and in my humble opinion deserves a promotion and a pay rise. She was friendly and professional and always greeted us with a warm smile and made sure everything was perfect. Her attention to detail and genuine hospitality truly stood out and made us feel like valued guests. The only negative feedback I have is that this is a no smoking hotel but a lot of guests ignored this rule and vaped in and around the pool restaurant and bar. No smoking should mean no smoking. I will definitely return and recommend this hotel highly. There’s also a free shuttle bus that takes you into town and picks you back up, an excellent service.

I had a good stay at this hotel for my birthday weekend the hotel grounds was amazing the staff was friendly

We recently stayed at the Radisson Resort Tenerife and came away with mixed feelings. The hotel itself is beautiful. The grounds are lovely, well-maintained and provide a relaxing atmosphere throughout the resort. The rooms are modern, comfortable and spotlessly clean, as are the public areas. Housekeeping and general upkeep are clearly taken seriously. Unfortunately, the food and service did not match the standard expected of a 5-star hotel. While breakfast and dinner offered a reasonable selection, the menus became very repetitive during our stay and the overall quality was disappointing. We expected a much higher standard given the hotel's rating. The biggest issue, however, was the attitude of many of the staff. In particular, the service at the Magma Pool Bar (Julio) was consistently poor. We were often ignored and encountered staff who appeared extremely unhappy to be there. It was genuinely uncomfortable and was sad to think guests who were paying to be there were treated like this. Two members of staff who genuinely stood out were Darwin and Irvin. They were friendly, approachable and actually smiled at guests – something that sadly felt like a rarity during our stay. Darwin should train the other employees on the basics of customer service and hospitality. The main restaurant also appeared to be severely understaffed. On several occasions, drinks orders were not taken until we had nearly finished our meals, which significantly impacted the dining experience. Another frustrating policy was being refused entry to the restaurant with our own bottled drinking water. Access to water is a basic necessity, and this rule felt unnecessarily restrictive and customer-unfriendly. Overall, the hotel has attractive grounds and modern accommodation, but the lack of warm, attentive service and the underwhelming food offering prevent it from delivering the true 5-star experience it advertises.

Overall, I had a pleasant stay and I can see why many guests enjoy this hotel. The property itself is beautiful, surrounded by well-maintained gardens, mature trees, and stunning scenery. The location is one of its greatest strengths. On clear days, the views of Mount Teide are spectacular, and the combination of ocean views, greenery, and the charming town nearby creates a wonderful setting for a relaxing holiday. The rooms are stylish, spacious, and decorated in calming natural colours with plenty of wood elements. The bed was extremely comfortable, and the blackout curtains completely blocked out the light, which made for excellent sleep. I also appreciated the tea and coffee facilities in the room, as well as the large balcony with comfortable seating. The adults-only concept creates a peaceful atmosphere, and there was never any struggle to find a sunbed by the pool. The hotel is also well connected by public transport, making it easy to visit places such as La Orotava and explore other parts of the island. That said, there are several areas where I believe improvements would significantly enhance the guest experience. For a 5-star hotel, housekeeping was inconsistent. Although the room appeared generally clean on arrival, I found hair on the bathroom floor left by previous guests, which I consider unacceptable at this level. The shower glass was also not cleaned to a high standard, and throughout the week the floor did not appear to be washed regularly. In addition, tea, coffee and other room supplies were not always replenished. On one occasion I called reception to request tea and it never arrived. On another occasion I submitted a request through the hotel app, but the items were only delivered after a long delay and additional follow-up. Food was another disappointment. While there was enough choice, the quality and variety did not meet my expectations for a 5-star property. The menu felt repetitive, and after several days it seemed that the same dishes were being served repeatedly. Compared with other hotels in the same category, this was one of the weaker aspects of the stay. The biggest issue, however, was the inconsistency of service. I would like to specifically thank Natalia and Lisette at reception, who were always helpful, friendly and professional. Unfortunately, my experience with some other staff members was very different. Service at the bar was often slow, and it frequently took a long time before anyone even acknowledged guests waiting to order. Julio, in particular, rarely appeared welcoming and often gave the impression that serving guests was more of an inconvenience than a pleasure. I was also disappointed by my interaction with Jose at reception. Two days before departure, I enquired about a late check-out and was informed that it should be possible, with pricing explained to me and advice to return on the day of departure. When I did so, I was abruptly informed that it was not available. I completely understand that availability can change, but the manner in which the situation was handled lacked warmth, explanation and the level of customer care that I would expect from a hotel of this category. Another point worth mentioning is that the hotel is entirely non-smoking, yet there is no designated smoking area. As a result, smokers tend to gather near the entrance, which unfortunately led to cigarette ends being left around that area. A designated space would improve the experience for both smokers and non-smokers. While the peaceful atmosphere will appeal to many guests, I personally found the hotel lacking in activities and entertainment. Relaxation is important, especially in an adults-only hotel, but there is a difference between peaceful and boring. Outside of sunbathing, there was very little happening, and the overall atmosphere sometimes felt too quiet and lacking in holiday energy. Despite these criticisms, I do not regret staying here. The hotel has many strengths: a beautiful setting, comfortable rooms, excellent views and a relaxing environment. However, I believe it falls short of the service standards expected from a 5-star hotel. With improvements in customer service, housekeeping attention to detail, food quality and guest engagement, this hotel could easily become exceptional rather than simply good. I hope this feedback is taken constructively, because the hotel has enormous potential and many qualities that are already worth recommending.

What a fabulous place! Absolutely stunning. Every bit of attention to detail is stunning! The hotel staff were lovely and the place was so clean! The only let down was the food as I definitely think it’s not a 5* for food. What was there was tasty but it wasn’t luxurious enough to substantiate 5 stars and there wasn’t enough veggie food. Most the salads had fish mixed into them 😆 I would definitely go back again though :)