Sol Arona Tenerife

Excellent time. Been coming here for 30 years and meet many other regulars. Was closed for 12 months for update. We thought only modernisation needed was showers instead of baths and new furniture and sports bar restored to bar instead of noisy games room. However when entering reception both of us said WOW. What a lovely place. Dining room and bar smashing. Rooms are really nice and showers fitted and all new furniture. Our main concern was would it be all new staff due to 12 months closed. Did not need to worry, entering reception and greeted straight away by the lovely Fiorella. In bar was Fernando and in Dining room were Adrian, Yirko and others. Most of staff were still there and new staff are also excellent. Whoever recruits the staff needs a Gold Medal. There are plenty of activities for young and older customers. Loads of brand new sunbeds and umbrellas. Only downside for us was the meals. After years of lovely diverse meals and chef doing live cooking of fish and meat we were a bit disappointed with new system. However main problem is that nearly all younger people from all countries go straight for burgers and pizzas so all nice joints of meat get neglected. So if you want the lovely meat and nice veg that is still hot you need to go to eat as soon as restaurant opens. Go in later and same joint of meat and veg are still there but lukewarm. I can only ask- why go all the way to Tenerife and stay in a lovely hotel and just eat burgers. At lunchtime most of the all inclusives did not come into restaurant but got food from pool bar-guess what- yes burgers and chips. This is a lovely hotel and excellent friendly staff. Plenty to do for kids and the kids pool now has slides as well.

The Hotel itself was ok. Newly renovated. Rooms were a good size. However I got food poisoning and my headphones were stolen from my room by a cleaner. When we went to complain the staff were very unhelpful. It really ruined our trip.

We went for a family holiday this week and had an absolutely amazing time. This kids club and kids entertainers were second to none, my boy had the best time and they were all so amazing with him and his autism. The only thing we could complain about is the occasional smell from the drains and almost being charged a 100 euro fee to clean our room which hadnt even been cleaned. It was sorted out by a lovely chap named paul i believe so big shout out to him! Thanks to all the staff you were amazing,

Stayed here a few years ago and it was a total dump and said id never stay in it again I took a risk on it based on the refurb and so glad I did. Simply can’t believe the difference they have made, sure it still looks grim from outside but inside from the moment you enter it is fantastic and much better than a 4* in Costa Adeje we moved on to for last few days Room with lounge is fantastic, very comfortable lounge with sofa, bathroom is now walk in shower, brand new towels and so much space. Bed was very comfortable with usb ports etc, only issue there was one really soft pillow each when it really need two or firmer pillows Corridors were grim previously but the only thing that remains is the lifts and fire doors , so much brighter and pleasant Only had breakfast food wise and it was ok nothing special Sure outside the pool gets busy but we pretty much had a first floor terrace to ourselves every day - really loud aqua aerobics session every day was a bit over the top volume wise tho I’d certainly return if they keep the place looking like this as it has easy location via public transport from airport and a 5 min walk into Los Cristianos centre I didn’t catch the young female receptionists name but she was so bubbly and helpful, explaining so much so us

This hotel has been refurbished and that is why we decided to stay here. It looks lovely but we were deeply disappointed with the quality and especially the temperature of the food in the dining room and at nearly every meal time we had to used the microwave. Food is way too cold and the breakfast is awful. Fried eggs are the worse we have ever experienced. They are cooked hours in advance and come out of a heater with cling film over the tray! Needless to say we tried them once but never again. We were all inclusive and the food at the snack it cooked and is put in a ‘hot unit’ but the burgers and hot dogs (very basic) could easily be in the hot unit for over an hour. Again after one day we never ate anything else from it. A huge disappointment Unless this hotel gets a grip of their food situation their ratings and reviews will plummet. There are far better hotels in Tenerife and in Los Cristianos and for that reason we will not be returning. Think carefully before booking! If you like lukewarm basic food go ahead but for a few pounds more you could go to a much better hotel.