Sol Arona Tenerife

We have just returned from our stay at Sol Arona and we have loved every minute. Reception staff are welcoming and nothing is a bother and we were pleasantly surprised to find that the hotel provided meals and water in our room for guests checking in late into the evening, we have never received this at a 4 star hotel in Tenerife before. The room was lovely, we were in room 310, the new decor was modern and fresh with a cute little Smeg dupe fridge and a safe that you didn't have to pay for. We were travelling with our 10 year old son and he slept in the living area on a pull out sofa, normally at hotels like this the sofa beds are old and dated and an awful mattress, usually he ends up in our bed but this was lovely and clean/new and a great mattress so he was delighted, we had a separate bedroom with our own air con which was a bonus as my husband always has this on super cold so it meant my son wasn't too cold. The bathroom had a walk in shower which was pretty decent and a great size. The balcony was a decent size too. The pool is lovely and there are plenty sunbeds, there is also a separate solarium above the pool bar if you prefer it quieter. The baby pool has two slides and we weren't sure if our 10 year old would be allowed to go down the slides but the life guard was quite happy for him to. I have just read a couple of negative reviews about the pool and in our experience the life guards were good there were two and one would set a timer for every two mins so he could patrol. We were allowed floats, however we left on the 15th July and the pool wasn't overly busy but could see on the last two days of our trip that it was starting to get busier so perhaps the busier it gets then you might not be allowed which is understandable. The hotel is in a great location with bars and restaurants a short walk away. The beach is minutes away and is clean sun loungers a brolly only costing 3 Euros each for the whole day, when you continue along the prom you come to Las Americas which is about a 15-20 min walk, I believe only 6 Euros in a taxi we walked there and back with no complaints from our son as lots to see. We also noticed throughout the hotel that it was constantly cleaned/maintained. We were HB plus and we thought the food was really nice, not a huge selection at evening meals but we liked this as some hotels its over kill. I'm not a huge breakfast lover but my husband and son loved it. We very much keep ourselves to ourselves and tend to go out most nights so cannot comment on the evening entertainment but the entertainment round the pool was great and the staff put so much effort into everything they do. The only negative I could say was that when you are a late checkout if you wish to extend your room its 20 Euros to take you until 2pm and then an extra 10 Euros for each hour after I think when check-in is at 3pm but your flight doesn't land until after 8pm on the day of arrival its a bit cheeky but I guess loads of hotels do this, there are showers on the lower level but the door doesn't lock in the ladies, I do believe they are going to carry out renovations to these as there is a sign apologising for this, this all said this wouldn't put us off for returning. I would recommend this hotel to friends and family and we will hopefully return next year if we can.

Paying for an all inclusive holiday with a lovely pool, however not allowed to have floaties in the pool which i think is shocking considering your paying for it and they only care if it's certain people. i've seen numerous families with large floaties being allowed them but for some reaosn my family isn't allowed a small floatie to help one of my family members swim. I think it's just poor. The lifeguards don't even pay attention to the swimmers as they are just sat in corners the entire time, so what difference does a floatie make? I would also like to question how heavy balls are allowed into the pool as couldn't that hit someone in the head causing a safety hazard but something to helps to stay afloat isn't allowed.

it’s a lovely hotel nice a modern the only massive problem i have is that you aren’t allowed to bring floats like floaty rings in the pool because they are app to big? i fail to understand how people who can’t swim aren’t allowed floats. this is absolutely ridiculous. they where completely fine with this yesterday when we went now all off a sudden no floats? this is terrible they need to get better some people can’t swim or fail to learn and want to relax in the pool with a float.

I wanted to leave the review I wish I had found online when I was researching this hotel. Honestly, our experience at Sol Arona was fantastic, especially compared to our stay last year in Marbella at a very well-known hotel chain. Because of that experience, I was quite worried that this holiday might be disappointing too, but it turned out to be the complete opposite. From the moment we arrived, we received excellent service at reception. The staff were welcoming, respectful and relaxed, even though we checked in late at night. During the 10 days we stayed at the hotel, we were genuinely impressed. The breakfast was excellent and incredibly varied. It’s honestly difficult to think of something you might want for breakfast and not find it there. There were freshly made omelettes, boiled eggs, poached eggs, fried eggs cooked both soft and well done, salads, cereals, fruit, yogurts, ice cream, a wide selection of pastries, pancakes and much more. The rooms are beautifully renovated, modern and spotlessly clean. Housekeeping came every day, and the towels were replaced daily as well. Beach towels are provided at reception and can be exchanged for fresh ones every three days. The hotel also has washing machines and dryers, which is very convenient for longer stays. The shower gel and shampoo were of good quality, and the rooms are equipped with air conditioning and blackout curtains. The blackout curtains were one of our favourite features because they made the room completely dark, allowing us to sleep in even after sunrise. Every member of staff we interacted with was friendly, relaxed and always happy to help. The entertainment team deserves a special mention. The pool activities were excellent, and the team was energetic, cheerful, welcoming and fantastic with children. Our kids absolutely adored them and even cried when it was time to leave. We didn’t have many special requests, but whenever we did, they were handled quickly. For example, when we asked for extra towels for our children because there weren’t enough in the room when we checked in, they brought them immediately. One evening we arrived late to the Neon Party, and our youngest daughter didn’t have a neon bracelet. Three members of staff went out of their way to find one for her. It was such a small gesture, but it meant a lot to us and really showed how much they care about their guests. The only downside was that there aren’t enough sun loungers around the main pool. They are often occupied by towels belonging to guests who don’t return for hours. This isn’t really the hotel’s fault, but introducing a policy to prevent reserving loungers for long periods would make a big difference. There is, however, a sun terrace upstairs with plenty of loungers for those who enjoy full sun, and we always found space there. There were children’s workshops, themed parties and plenty of activities throughout the day, making it a great choice for families. There is a small shop inside the hotel, and just outside the entrance you’ll find a supermarket where you can buy anything you might need. The hotel is also within easy walking distance of many restaurants, cafés and attractions. Parking at the hotel costs €10 per day, but there is free parking available along the main road nearby. The gym is fairly basic, but there are daily workout classes if you want to stay active. Overall, this holiday exceeded all of our expectations, especially considering the price we paid. We would recommend Sol Arona without hesitation. A big thank you to the entire staff for making our holiday so enjoyable. We truly hope you maintain these high standards in the years to come, because we will definitely be back.

High expectations based on previous reviews. Hotel was clean, staff were mostly friendly. Food was same old same old buffet food, no better no worse than other hotels. Evening entertainment was awful, children’s disco only lasted for a maximum four songs. Bingo was a nonsense, we couldn’t understand what the girl was saying. Kids were told the play area at kids club was closed although we were with them to supervise - no actual reason for this other than to increase number of holiday makers sitting in entertainment area. Fun Pub was closed throughout our stay. The two pool tables were out of order from day 2, reception were unable to provide change to play anyway. Kids got cut feet from bottom of pool so make sure water shoes are a priority. Won’t return to this hotel.