Hilton Tulum Riviera Maya All-Inclusive Resort

This resort was a great find. Good food, excellent service, Carlos was excellent in Noriku. We can’t recommend this place enough, 10/10.

I had a great time with my family. The kids enjoyed it. They had a lot of activities for the kids in the kids club. The food and drinks were great !

The kids club at the Hilton is amazing both of my boys had so much fun. We were here for 2 weeks but throughout the time here they would beg to go to the kids club. Each day they had different engaging activities and the staff seemed to really enjoy what they do. It came across that the kids safety and enjoyment was their ultimate goal. We would highly recommend it again.

We visited the hotel after having a fabulous time there last year and giving it a 5 star review. This year wasn’t as good but we still enjoyed it. Negatives: On arrival we were offered a room very far away and didn’t even get a welcome drink when we checked in. My husband had emailed the hotel to let them know it was a very special birthday but the hotel didn’t acknowledge this sadly. One day our room wasn’t cleaned at all even after we went to reception to ask. The big pool that’s close to the stage is closed for refurbishment-we don’t know this when we booked. The concierge (male) was not helpful at all. When I asked about centotes - his response was “we have many”. He didn’t offer any recommendations. It rained one day so we asked what we could do outside of the hotel and his response was “there is nothing to do outside of the hotel when it rains”! The Japanese omasake was free last year and this year upon arriving at the restaurant we were told we had to pay $49 per person. However we weren’t told this when I booked through that same concierge! Some of the classes on the activities schedule didn’t take place- twice i turned up for Stretching and there wasn’t anyone there. There was really loud music in the buffet at breakfast one morning! It’s supposed to be a calm part of the day. Not enough storage for 4 people sharing a room. Positives: There are so many! Mostly all very helpful friendly staff. Fun entertainment team! This pool party was great. Yoga on the stage was great. The food in all the restaurants is amazing and of good variety and portions size especially the Japanese restaurant. The football zone was great for watching world cup matches. The sports bar was great and the staff are so attentive and welcoming. The hotel is clean and very well kept.

I spent my 30th birthday at this resort and loved it! Amado and all of the staff had impeccable customer service. I can’t wait to visit this beautiful property again