Hilton Tulum Riviera Maya All-Inclusive Resort

We travelled as a family of four with a 13-year-old and an 18-year-old, all of us are well-travelled. Without hesitation, this is the best hotel we have ever stayed in. The stunning setting, excellent facilities, fantastic food, and exceptional staff combined to make this a truly memorable holiday. We arrived late in the evening and received a warm welcome along with a quick and efficient check-in. Room - We stayed in two jungle-facing rooms in Casa 2, and they exceeded our expectations. The rooms were exceptionally spacious, with two queen beds, a thoughtful layout, and a very welcome rainfall shower. There was plenty of storage space, and everything was kept spotlessly clean throughout our stay. Pool - One of the advantages of staying in Casa 2 was having access to the two pools located nearby. As the hotel was not operating at full occupancy, there were several occasions when we were the only family using the pool, During our stay, work was being carried out to clear sargassum from the adjacent beach, so there was some noise in the mornings. Casa 2 also has its own bar, and the staff there were always attentive and friendly. As mentioned in my negatives, do pay attention to the slippery floor warning signs around the pool areas. The main pool, located next to Vela Norte and the Pool Bar, was excellent. We never had any difficulty finding four sunbeds together, and both my husband and daughter thoroughly enjoyed the aqua aerobics shout out to Dani. The whole family also enjoyed taking part in the trivia quizzes. The only downside was the iguanas, which could be quite persistent when people were eating. Staff - Like many other reviewers have mentioned, it is the staff who truly make this hotel special. Their attention to detail, genuine friendliness, and willingness to help put much of the UK service industry in the shade. Whether it was being warmly welcomed and remembered at breakfast each morning or receiving exceptional service from Maria in the Lobby Bar each evening, every member of staff went above and beyond to make our holiday memorable. Food Due to the lower occupancy during our stay, the evening buffet was only open on three nights. While the food was good, we felt it did not quite live up to our expectations, largely because the themed evenings limited the available choices. We had no difficulty booking restaurants. Reservations can be made up to three days in advance via the app, or further ahead if you visit Priscilla at Concierge, who was incredibly helpful. La Luce - A firm family favourite, particularly with our slightly picky 13-year-old. Maxal - This restaurant wasn't quite for us. We had a lovely meal, but the menu is adventurous, and when it says grasshoppers, it genuinely means grasshoppers! Auma Steak House - We ate here three times and enjoyed three excellent meals. I would recommend booking an earlier reservation, however, as some menu items were unavailable during our 9pm sitting. Noriku - Absolutely outstanding and highly recommended. Buffet - Breakfast was consistently excellent. The freshly made omelettes, pancakes, and smoothie bar were all highlights. We also had lunch at the buffet several times and always found plenty of appealing options. Seasalt - Located at Casa 2, this was a lovely lunch spot. The steak and fish are particularly worth trying. We also had lunch from both the Pool Bar and Lobby Bar on several occasions and had no complaints at all. Wildlife - There is an abundance of wildlife around the resort, including iguanas, raccoons, coatis, and numerous hermit crabs. Seeing them up close was great fun. Unfortunately, some guests feed them, which seems to be making them increasingly bold around people. Beach - As many others have noted, the beach is kept clear of sargassum close to the main building around the bay it is an issue. The beach bar service was excellent throughout our stay. You can enter the sea without beach shoes, but there are rocky areas, so we found them useful. The water is warm, crystal clear, and relatively shallow. I am 5ft tall, and the deepest water I encountered was around shoulder height. There is also plenty to see while snorkelling. Negatives Pay attention to the slippery floor warning signs around the pools. This was entirely my fault, but I slipped on the steps after leaving the pool and ended up with some impressive bruises and scrapes for the remainder of the holiday. The iguanas were fascinating to watch, but by the end of our stay they had become quite bold and aggressive, even jumping onto sunbeds and people when they were eating. The DJ in the Lobby Bar started at around 10:00-10:30pm each evening. We found the music far too loud for conversation and often chose to leave, and as this is the only bar open in the evening, it was a bit annoying. We will defintely look at coming back

The kids room staff was amazing . They treated our son like king . He was so happy to be there . The staff Angel, Roshy, Cristal, Montse, Mich, Joss, Iveth, Yadira, Karla, Elena & Mirna was next level with their costumer services

We came from London with British airways and stayed for 14 nights - 2 adults & 2 older teenagers and booked 2 Nature View King Rooms (not enclave). We pre booked our private airport taxi with USA transfers who were very reasonably priced and easy to find at the airport. It took 1hr 15 min from Cancun airport to the hotel. Pros: - on arrival, there was a issue with the 2nd room and so this room was given a complimentary upgrade to a sea view double room. The view was lovely - would recommend booking this over the jungle view which is just a view of some trees. - Air con in rooms is wonderfully cold - The resort is quiet!! Maybe because it was July and “off season” but it always felt spacious and easy to get a sunbed ANY time of day, anywhere! - The adults only pool is a dream, so relaxing and quiet. This is not exclusive to enclave, any adults can visit this pool. - The coffee shop is 24/7 and they make any coffee - and they have soy / various speciality milks. - Morning yoga was wonderful with Monica - thank you! - All inclusive drinks were premium quality - all proper branded spirits and Spanish wine. Actual Prosecco. Probably the best all inclusive drinks I’ve had, and I’ve been to a lot of resorts! - Food was excellent quality. At breakfast they have a smoothie to order station! Never seen this in another hotel. À la carte wise, we absolutely loved the Steakhouse, Japanese and the Italian. We weren’t a fan of the Mexican which is traditional food - quality was good but the menu wasn’t for us. We also liked the burgers, wings and olives in the lobby bar! - If you are excited to see iguanas, you will see LOADS!! - All the staff we came across are polite and appreciated tips - Clean tidy and aesthetic resort - Easy to book à la carte restaurants for our preferred times on their app - we easily got a booking every day. Cons/comments: - I cannot see how enclave is worth the money - British airways wanted another £800 for this and all you seem to get is a separate pool and restaurant. When we went to the Hilton Romana in Dominican Republic there was so many more inclusions. I think you will have an excellent time without enclave at this hotel if you are uncertain! - The evening entertainment was low key- perfect for us - but if you are someone who wants to party or stay up all night you’ll be better staying closer to Cancun or playa del carmen. - If you sit on the sun loungers by any bushes, iguanas do come out of them in the afternoon to sunbathe and some of them are very large, so don’t be surprised! - The iguanas which I mentioned are calm and pretty scared of humans so they don’t bother you - but sadly some guests ignore the signs to do not feed the animals, so when you get food to your sunbed at the pool or go to eat outside at Seasalt they come over and beg like dogs for scraps which can cause a bit of a fright for other people. The hotel should try to do more to explain to guests it’s important to not feed them. If we come back to Mexico we would happily stay here again.

We had a family holiday here from 20-28 July and it was outstanding in all respects. We own a DMC in London and understand how difficult it is to find such high levels of service. The staff are amazing - the food is excellent and we could not fault it. Upgrade to Enclave if you can - you have additional restaurants and you can book all of them before you arrive. And the BAli beds are included!

Lots of fun and great amenities! Josseline was especially fun with games at the pool!