Riu Caribe

We had a great time at the Riu Caribe, it was our Wedding anniversary and my husband's birthday and the room was decorated with a big towel cake and balloons, we felt so happy, great start. Great view from room 549, lots of storage space, massive bed. Friendly reception staff, all staff were really nice always with a smile. Israel with his cocktail cart at the main pool in the morning was really nice, he went over to all the sunbeds fist pumping and smiling at everyone getting them a drink at about 9am. The Riu parties were Amazing 👏 especially the Pink party, being a flamingo fan i loved it. All the decorations, the dancers, entertainment team, dj, incredible. They are for all ages, I'm a woman in my early 50's. The polar bear, gorilla, robots on stilts etc were amazing and great for a photo. It was easy to get a drink, the arena had bars specifically for your hotel. I highly recommend going up to the smoking area,even tho I don't smoke, the area was all open with tables and chairs and had great views of the party, so good for people watching. The food was really good. I loved all the fruit selection especially at breakfast 😋 really liked the soups, creamy pumpkin and Indian tomato soup, my husband loved the oxtail. The specialty restaurants were easy to access, maybe a short wait and the food was good. Pepes the pool food bar was the same food every day, but it was nice. My fav cocktail was Doctor funk, but honestly I enjoyed all the drinks I tried, my husband enjoyed the beer. The entertainment at the hotel was great, we enjoyed playing some darts, boccia and bingo. Loved the aqua aerobics with Mr Tony. Great energy from the team 🙌 Great shows at night. We loved the silent disco, 3 dj's playing different music u can change to. They had fun casino tables a couple of times a week at the reception area which were fun to play. The sports bar staff were very attentive and friendly. Great atmosphere in there. It was a short walk from the hotel to the ferry terminal to visit Isla Mujeres, defo visit Punta Sur the highest point of the island with a beautiful sculpture trail and amazing scenery. There is a small fee to visit, 120 pesos. We visited the Riu Ventura which was a really nice hotel, it's 1 of the hotels u can visit when staying at the Caribe. The bus stop is just outside the hotel, it was $3 and I recommend getting of at Playa delfin beach and u can get a picture at the Cancun ball and walking along the beach to the hotel was beautiful. The Tui reps were really nice, we had booked a trip to Holbox, which I highly recommend it's a long day but most trips are. It was nice that the tiu rep was there at checkout to check on the transport, baggage etc We would definitely want to return to this hotel, everything about it was Amazing.

Went here with a group for my 50th birthday. Hotel was huge and well maintained. Our initial room had twin beds which my husband wasn't happy about but it was no issue to move rooms, they even moved our luggage for us. The food was great and lots of choice and restaurants. The pool areas were clean and plenty of sun loungers. Great swim up bar but there were quite a few wasps which couldn't be helped. The beach was beautiful and the sea was warm. You can use the other hotels in the area too which is nice but we stuck to ours. They have loads of themed parties but I have to admit the DJ's couldn't mix very well. They'd start playing a track and then change it half way through, so annoying. That aside they were fun. To our suprise we had a great night at the silent disco and we swore we weren't setting foot in there. I'd recommend this hotel and definitely visit Riu again in the future.

This is a beautiful hotel with great rooms, views, food, pools and staff. 2nd stay. Alfonso steak house, the waiter that does road runner main restaurant and Eric on reception were especially good. One of the Best steaks I have ever had. The beach is 2 yards from the hotel with Lovely Clear water. Would highly recommend! The Marshall family

Location was nice, rooms nice. Food was great even if it was all same every day. When I say that you can always have something different, plenty of choice. You would never starve. The only downfall I had was no toilets on the beach or a bar serving drinks. Also no one coming round asking if you wasn't a drink on the beach. Apart from that we had a great time.

We’ve stayed at this hotel five times since the major renovations a few years ago now, and we’ve always appreciated the quieter north‑Cancun location. The ocean in this area is usually calmer and historically has had less seaweed than the main hotel zone, although the entire region has been dealing with heavy seaweed recently, there was certainly some here as well. They need a more automated option for removing it. Also, a net to catch it would be nice. This visit, however, came with several frustrations. The double beds are simply too small for two adults, and I woke up with back pain every morning as I also had in the past. Entertainment also felt more limited than in past years. As Riu Gold members, we were upgraded to the 9th floor for part of our stay. The view overlooking the pools was beautiful, though the room layout was the same as the standard rooms. One major issue involved the interior connecting door between our room and the one next door. These doors are helpful for families, but if you’re not traveling with family, I strongly recommend requesting a room without one. Noise travels through them extremely easily, and I will never stay in another room with adjoining doors. I would also suggest that if you are given one, that you do not unpack and immediately go to the front desk and do not accept such a room. This time on our last night, guests were placed next to us who created a strong, natural herb‑like odor commonly associated with smoking certain substances. The smell came directly into our room and onto our balcony through the connecting door, and my wife and 16 year old son had headaches because of it. Their television was also left on all night long, and even with earplugs I could hear it clearly. It made it very difficult for my family to sleep prior to our early morning travel back to the airport, and the design of the connecting door amplified everything. We also had an issue with the fridge not being restocked the one day, when we called for water, we were told it would be replenished the next day, which was disappointing considering we only needed a few bottles. The main pool was so hot it was more like a jacuzzi actually. On the positive side, the elevators were fast which is important in Cancun especially when you're on the 9th floor. We’ve always appreciated the staff here — many of them remember us from previous visits, and we’ve enjoyed seeing familiar faces. Unfortunately, the issues we experienced this time were significant enough that we’ve decided this will likely be our last stay at this property. I mean we love RIU, and I guess it may have been more my fault in accepting a room with the room adjoining door for one. There are many reasons to be disappointed with travel these days, price, lines, schedule, etc., but when prices keep going up and there isn't any additional service it's time to change the habit. We are in business also, and we must never forget who actually fuels the engine!