Hilton Swinoujscie Resort & SPA

This is not a five star - this is a family hotel in a very busy party location with loud music to late night ! Do not book if you like to relax - or if you expect Hilton quality !

A special thank you to Magda and Żaneta at the reception. Their communication was outstanding, professional, clear, and genuinely welcoming at all times. Both are highly competent, solution-oriented, and truly represent the hotel’s service standards at the highest level. We felt very well taken care of and will gladly return. - Matteo

We stayed at Hilton Świnoujście as a family of three (2+1) for a three-day getaway and felt welcome from the very first moment. Check-in and check-out were quick and smooth, and the staff – from reception to housekeeping – were always friendly and helpful. The rooms were clean, comfortable, and functional, and the breakfasts were delicious and varied. We had a great time at the aquapark and climbing wall, and in the evenings enjoyed playing billiards and bowling. The location right by a beautiful beach is a huge bonus – with so many attractions both in and around the hotel, there’s something for everyone. We’ll definitely be coming back!

If you are looking for comfortable stay in perfect spot of the town, this is the answer. Aquapark available (only for 1 h a day is free.). It is open for non hotel guests too. Not very crowdy though. Bar at the lobby and 1st floor. Very nice terace at the 1st foor, and perfect view from balcony at sea side. Staff not overpolite, but good.

It’s been absolutely ages since I’ve left a review when travelling, but am loath to not give a warning to those whose are considering booking the Hilton - my advise is DO NOT stay here, the service is absolutely shocking. This is meant to be a relaxing 5 star retreat - Secret Bay in the Caribbean, the Ritz Carlton in Riyadh, The Sarojin in Thailand, I could go on - even the Radisson next door where we ended up having to book a treatment and massage make this place look as shoddy as it is comparison. We were in Świnoujście for the week and stayed in one of the many luxury apartments as a remote working spot near the sea. We were going to return home mid week for my husband’s birthday, but he decided that he would prefer to spend a few more days in Świnoujście. I thought I’d book a surprise mini spa break - it was a toss up between the Hilton and the Radisson, and I foolishly decided on the Hilton and that the day of arrival would be his birthday :-( I spent 48 hours prior to arriving attempting to contact the staff at the Hilton to arrange a massage and treatment on the day of arrival. Four phone calls - transferred, disconnected, unable to help, total disinterest. Email - completely ignored, no reply. Chat within the Hilton App, I explained that it was damn near impossible to arrange the most basic thing, waited for hours after someone promised they would sort out a slot - finally having to message again hours later for an update only to be ignored for another hour and finally given the number to the Spa and told to call them myself. I ended up having to contact the Radisson Blu in order to book a treatment - immediate reply, and fabulous accommodating staff who bent over backwards to help to reschedule for the following day as check in took so long that we would have had to rush to the room, rush a shower and rush to another location in order to get to out slot and still be late. Check in - there were two members of staff, both serving guests when we arrived. My husband sat and waited I stood directly in front of both desks and waited, after 10 minutes my husband left the bags and came and stood with me to keep me company as clearly the wait would be a while. We were the only ones waiting in the reception area. We waited. There were several occasions when the receptionist behind desk 1 acknowledged us, clearly next in line. After roughly 20minutes desk1 was clearly finishing up. I started to moved towards his desk, when the lift to the right if the desk opened and three guests descended, positioned themselves front of us and the receptionist proceeded to serve them. Slightly gobsmacked I told the receptionist that we had been waiting and were clearly next - he turned and looked at me, said nothing, turned back to the guests and served them. I did need to check my person as either I was wearing an invisibility cloak, or there is a level of absolute disrespectful privilege that is rewarded here. My husband is white I am not - take from that what you will. We had now been waiting for a good 25 minutes. When the desk once again became free, I pointedly asked him why he thought it was acceptable to allow another guest to push in front of us and completely ignore me when I spoke to him. His answer was that he didn’t see me standing directly in front of his desk, an empty reception area, for almost half an hour. Levels of patience now wearing thin, I asked that he check us in and when we come back down I would like to speak to the manager. He said no problem - and we watched in confusion as he proceeded to walk away from the desk and leave the premises through the revolving door. So again we WAITED The manager arrived, no apology, her response was that the receptionist probably served the other guests before me as he thought we were waiting to order a drink and so didn’t serve us first ?!? Eh?!? How that does that even make sense?!? Why would we be stood at the reception desk with luggage for half an hour to order drinks - the reply to this was that some guests do this. Her colleague then again followed this up with the comment that he didn’t see us waiting. Clearly I’m not aware of the rules of this game so gave up. I also addressed the issue of the absolute frustration of attempting to book a Spa treatment the immediate response again was not an apology, but that I show her proof that I attempted to contact the team before we arrived, outrageous - but I took out my phone: email sent with no reply, phone log: multiple calls and the chat that went nowhere but backwards in their own portal. Basically showed her all the time I’d wasted trying to get a simple service booked and proceed to show her our confirmation at the Radisson. An apology was given which we accepted at the desk and some chocolates and fruit was sent to our room as an apology (we were also given a voucher each for a drink at the bar, both of which were returned at check out as by this time we wanted absolutely nothing from them). We had wasted so much time attempting to check in that we had to go nest door to the Radisson reschedule the spa treatment for the following day - birthday gift no more. We also realised that absolutely no information had been given about any of the facilities / breakfast and had to make a stop on the way out again at reception. However, we were very clearly warned that the whole building was non smoking and asked to sign a form acknowledging that we both understood the consequences and the fine. But we thought ok - apology accepted let’s move on and enjoy. That evening, before we left for dinner we realised the guests next door to us were smoking on the balcony - We assumed it was just a one off (also we could not face another interaction with the same team down at reception and so decided to just leave it). At 6.30 am the next morning our room was engulfed with the absolute stench of cigarette smoke coming again from next door. At 7am there seemed to be additional fresh smoke coming in - guests were chain smoking. I attempted to call downstairs, four times, no one picked up. At 7.15 the neighbour was back outside smoking again - at this point I realised we needed to go down as if room service came in we would probably be held responsible for the smell in the room and the the stench so early in the morning was insane. My husband had already started work, so I had the thankless task of going to the front desk alone. I explained the situation and that I had to come down as no one was answering the phone. I was told that the phone hadn’t rung - no apology, and that she would request someone to speak to the guests next door and send a the cleaning team up to check our room - all fine. No one came to our room as promised (sigh) but someone did go next door. 8.15 - 8.45 next door are smoking again. AGAIN I schlepped myself back to the front desk where I found myself having to re-explain the situation to a different member of the team. After checking the system I was told that yes it was confirmed that the guest was smoking in the room, yes he was given a warning - but no fine as he maybe didn’t know what he was signing. That the guest had explained that he was smoking in his room and opening the door to let the smoke out and she was unsure of whether he was smoking on the balcony too. I explained that we had seen him on the balcony and what difference did it make where he claimed he was smoking - our room has been filled with smoke since 6.30am. BASICALLY what more could she do?!?! I was the asked if it was definitely next door ? Had I gone on the balcony to check ? Did I see him? Eh - apparently my role in this situation is not also a guest but private detective and member of Hilton staff - perhaps cleaner too. Clearly it is the same person, coming from the same source and you have confirmation that yes, he has said he is smoking in the room (and on the balcony). I have to explain that my husband is going to be subject to the smoke all day as he is working in the room and what exactly are we meant to do - it seems very much like it was our problem. It was clear that she couldn’t care less and after pressing the issue if was eventually told that maybe an option would be to move one or two doors down. I and ask how that will fix the problem - the smoke will still travel to our room. I was told that it was not possible to move immediately anyway and that someone would confirm once housekeeping had finished late morning. We heard absolutely nothing back from anyone for the rest of our stay, not even a courtesy call - no apology, no question about whether or not we were still being subjected to second hand smoke, nothing. The guest next door continued to smoke. From 8am again on our final morning. I am going to be honest and state that the front desk staff at this hotel are both completely incompetent and racist. My advice would be do not book here. This has to be the worst level of service I have ever seen in my life. The slogan for this hotel should be ‘We don’t give a damn, do you?’ TLDR: Non smoking policy is non existent. Prepare to be subject to a room full of smoke morning to night. Front desk team - incompetent and very clearly racist. This is the first review that i have ever needed to disclose my ethnicity or ever make this comment, but I have never once in my life encountered such openly hostile service and am flagging this for the handful of people for whom this would be relevant. Breakfast & F&B staff - absolutely lovely Cleaning team - fantastic & very sweet