Hilton Swinoujscie Resort & SPA

This is not a 5 star hotel. If you travel a lot you will see it. The location is very good. The hotel staff friendly. The Design and choice of the materials in the rooms is more cheap than high Quality. The choice of breakfast and dinner by booking a half board just ok but really nothing special. The hotel is totally overprized because of the location. Radisson just next to and in my opinion is better, at least it was last year.

Hotel with great potential! Great location with beautiful sea view. Rooms and apartments look good and the only drawback are too narrow terraces but this is a mistake of the investor and architects. Aquapark is a great solution, especially when there is no weather! Most hotels have a boring pool, Hilton Swinoujscie has a water paradise for children! The restaurant serving breakfast is very busy but the waiters clean very efficiently and coordinate finding a table. The breakfast offer is very rich and offers everything in very good quality. The hotel does not have a dedicated concierge , bellboy or doormen service but has a great, professional, very helpful and courteous team at the front desk/ reception . Special thanks for the extraordinary service to Ms. Zaneta, Mr. Maksymilian and Evgienij. Bravo ! the only serious minus for which I lower the rating by one star is not directly related to the hotel but has a serious impact, it is about the loud music from the restaurant opposite the hotel, which is played until even 3:00am in the morning! The city authorities and the police tolerate blatant violation of the regulations !

Nearly perfect hotel. New, clean, modern, cleverly done. With huge wellness area, cool hot bathtubs on the terrace and directly connected to aquapark, that is free for hotel guests. As a Diamond HH member I got with no question asked upgrade to sea view suite, which was decently sized and had a nice balcony with a sea view. Also is very pleasant a fact, that you can enjoy one of three good restaurants and snooker with a bowling is there too. Only glitch is a gym, which is very poorly equipped and if you take gym seriously, you will not be happy with this one, that needs improvement !

The hotel is nice, clean. Unfortunately, the service and food is equivalent to 3, maximum 4 stars. Dinners were not very good, small choice of dishes, food was not very tasty. Drinks have to be paid immediately after dinner, which is very unusual for a 5 star hotel. It is not possible to pay cash in Euros. No bathrobes in the room, even though it is a hotel with a spa. The staff is frowning and not very helpful. When asked what to see in the city, we were given a map with the explanation that the sights are described on it, we have to choose according to the description.

I'm a platinum member, and wondering why they are so different/bad from other Hilton hotels. We arrived to our room...... 1.Balcony open, a lot of water inside room because of that. 2.No bathrobes 3. No shower gel Hilton "fixed" that after a couple of hours. 4.Oops, they installed skinlotion in the shower, instead of shower gel, 😂 5. The bedclothes are old and washed out of cotton, only synthetic material left. 6.Our second room was flooded last day by failure of the air-condition Aqua park: Don't expect the life guards to check your children. They are watching/looking on their mobiles, not at the guests. The front office manager, explained that she was not responsible for Aquapark and house keeping, so that's it. That is very serious, and would be a really concern for the managment. Radisson, aqua park and Hilton are in the same franchise company, and that means maybe the lack of experience and problems. They (front office manager) offered some compensation, but we never agreed. Hilton should do a really good inspection, to validate that they can be a Hilton franchise,without destroying their brand name.