The Reserve

An amazing experience. The entire staff is extremely professional, polite and wonderful. We will seek out their properties whenever we travel.

I cannot recommend The Reserve anymore. What an absolutely fantastic stay. The service and attention to detail is second to none and the staff are all so attentive, personal and caring. The breakfast was outstanding with personal table service and the GEPA service was so helpful. Spotless, clean, rooms with complimentary drinks set up by room service every evening and nothing was ever too much trouble. If I could give more than 5 stars I would!

Our stay was absolutely fantastic! The hotel is in a great location, with all aspects facing the sea. The welcome and hospitality were first class. We stayed at the ‘Reserve’ and we were treated like ‘royalty’. We stayed for 3 weeks and I can honestly say that our experience is going to be hard to beat. All staff are friendly, engaging and basically just outstanding ! We look forward to returning..

My second time staying at The Reserve. I was alone the first visit. This time I was with my husband and we were both overwhelmingly pleased with the level of service we received. There is no hotel on earth with this level of attention to detail. The staff is highly skilled and trained to perfection. It’s a paradise, a place to forget the real world. The food and services are fabulous on every single level. The spa and pool gorgeous. We cannot wait to return for visit number 3! It’s is a most satisfying holiday from airport pick up on. First class the entire time. The GM Mrs. C Mata is really doing special things!!

After over 50 countries and countless hotels - the Reserve is hands down one of the best we've ever stayed in. I don't typically write reviews but feel compelled to because our experience was so lovely. We stayed for a week in May 2026 with our 8 month old daughter. This is the place you want to be with a baby! We had originally planned to split our stay between the Reserve and Les Suites and after only a few hours at the Reserve we canceled the other hotel because we were so impressed with the level of care and service. We kept saying it is easier to be here with a baby than at home - if you have a baby you know how rare that statement is when traveling! The staff at the Reserve made her feel so welcomed and loved, providing everything she could ever want, including a crib with her own pillows and night light, a changing station complete with diaper pail, a play gym, high chair, full set of dining plates, cups and utensils, and more. They even brought a pool float for our plunge pool at one point. The room itself was incredible - spacious, well designed, and allowed us privacy with a door between the bedroom and living/dining area for when baby was sleeping. Housekeeping was absolutely amazing - learning our schedule and sneaking in and out around baby naps. Same with room service, they were kind enough to avoid knocking late at night and would message us via our GEPA when food had arrived. The GEPAs themselves have such attention to detail and are incredibly quick to respond to all messages - we loved having this level of service! Breakfast on the roof at the Jacaranda Club each morning was a true experience. The staff was perfect, the food options were plentiful even for gluten free, and the views were incredible. I could go on forever - the valet was speedy and efficient... the private elevator was such a treat...the nightly presents we looked forward to all day... helping in every way to lighten the load on us as new parents. We love the Reserve and we will be back!