Minos Ambassador Suite Hotel & Spa

We had a wonderful week at the Minos Ambassador. If you arrive by coach, it drops you off at the sister Hotel next door because it cannot manoeuvre in the small steep, narrow road by the Minos Ambassador itself . There is a reception and main entrance but we struggled to find it, we were tired after out flight and transfer time. We were initially confused by this and ended up in reception at the sister hotel. Staff were very good in sorting this out and you can walk across a link footbridge to the correct hotel. A bit more direction would be good. Upon leaving , we met another couple arriving with the same issue so we were able to direct them. We were made to feel so welcome, greeted politely from start to finish on this holiday. Given a tour of the hotel and a glass of cloudy lemonade upon arrival We felt an immediate calmness, everywhere so clean and fresh smelling. Studio room was spacious, robes, slippers, toiletries , coffee pod machine and a bottle of prosecco upon arrival. We liked the fresh water bottles put in fridge for us each day. Nice touch. There is a separate toilet from the huge wet room rain shower. Beds and pillows so comfortable, our room turned down in evenings and fresh towels offered. Boho chic furniture and fittings, sea grass wardrobe front doors. You will relax here . Staff are so attentive, polite and go about their business professionally but equally friendly. We engaged a lot with Argyro in the restaurant. It's obvious that she has so much hospitality and customer service experience, a lovely calm and engaging lady. The pool and restaurant terrace area is well laid out. Quality and comfortable loungers, beds,egg chairs ,sofas in sun or shade. We liked the addition of the camouflage netting which gave partial shade. Fine views across to beach and old town. The opening time of the pool is 10am and there are plenty of sunloungers .Despite this we witnessed a couple putting out their towels very very early on the same sunbeds each morning. Everyone else obeyed the rules. We also saw them returning back from somewhere and their towels had been left on the same beds. Breakfast and evening meals were plentiful with good choices. We liked the balance of buffet and food cooked to order by chef. Eggs are cooked to order at breakfast as is main element of evening meal. Music plays via by the pool but not loud, more like faint in background, we were able to read our books and concentrate. Most evenings offered live musicians piano , violin, soft vocals cello. The location of the hotel is one street back from the promenade which suited us as it was away from the loud traffic and tourists. Within 10-15 mins you can walk into the old town . It's a pleasant walk . Rethmmno has something for everyone We used the spa pool and had a back massage. Stella was a brilliant masseur who understood muscle anatomy and using her full bodyweight to give us the massage that we wanted and needed. The lovely beach is across the road with a range of sunbeds at different prices Echfaristo..thanks for our lovely week away

Beautiful hotel! All the staff are so lovely and accommodating! From the moment you arrive, you feel relaxed. The cleanest hotel I have stayed at. The rooms are a good size with all the amenities you could need. The food is absolutely incredible! There were a few reviews that said portion sizes are small, but you get a buffet as well as a main meal, so you can make it as big or small as you like, so I'm not sure why you could complain. The restaurant staff and bar staff work super hard to make your stay as relaxing as possible. The hotel is in a great location with plenty of restaurants and shops on the doorstep. The only let down I would say is that you have to pay for the sauna, which is really expensive we paid £40 (£20 a person) for 30 minutes. Apart from that, the hotel is lovely, and you have access to the sister hotel, which is nice too. We got married whilst in Crete and the team organised a special treat for us when we returned from our day it was so thoughtful and was the best place to return to after our special day! We will definitely be returning.

Hotel is amazing all of the staff are so accommodating and friendly. The atmosphere is so chilled and the facilities are great. Three pools, spa, indoor pool and a gym. Location right beside beach and all the bars and restaurants. Thanks to Georgia for booking us into the spa and telling us about their €20 off deal for treatments, we got a couples back neck and shoulders massage from Stella and Aggeliki and they were so professional and we felt so relaxed afterwards! Highly recommend.

The service was very Quick and friendly. Georgia and Stella are both very professional and give good back massages. You can really relax because of the nice atmosphere

Visited the spa for a deep tissue massage from Georgia, it was unbelievable. Very professional and friendly. Would definitely recommend