AluaSoul Zakynthos

The hotel itself is in a beautiful location with amazing views from the pool areas, and the cocktails were genuinely very good. The bar and restaurant staff were also lovely throughout our stay, especially Paul, Alex, Tony and the lady working in the main bar. Frederico was always friendly, welcoming and made a real effort to make guests feel comfortable. Unfortunately though, the overall experience was overshadowed by repeated problems during our stay. From the first day we had issues accessing our room and needed maintenance assistance. Later in the holiday, a leg broke off the bed whilst I was sitting on it at 6 months pregnant, causing the bed to collapse and nearly sending me to the floor. We also experienced an electrical fault in the room which left half of the room without power, had to leave the room for several hours while repairs were carried out, and were later locked out of the room late at night due to the lock failing and needing replacement...again. We paid extra for the All Inclusive Plus package specifically because it included access to the à la carte restaurant and additional facilities. However, the restaurant was never actually open during our stay despite us repeatedly being told it was “fully booked”. This was very disappointing. Reception staff unfortunately did not handle the situation particularly well. We felt dismissed at times, had to repeatedly walk back and forth to reception to resolve issues, and were not initially offered any apology or reassurance despite the ongoing problems, with one member of staff actually laughing about the ammount of problems we had. The food in general was also quite underwhelming with fairly limited choice. It’s frustrating because the hotel has potential due to the setting and some genuinely hardworking and lovely staff members, but the overall organisation and handling of guest issues really let the experience down.

Probably the worst hotel I've ever been a guest .They have so many technical issues it's a wonder they remain open .The Al acarte restaurant was besieged with technical issues which meant we didn't get to use it even though we paid extra upgrades to my favourite club which meant we got a bathrobe ,slippers and an infinity pool that was freezing cold The hotel is woefully understaffed which we complained about in fact we complained several times but as we booked through easyJet we were not represented at all TUI customers and Jet2 customers all got a £500 refund we got nothing.So in conclusion having read other recent reviews I can't believe we were at the same hotel !!! They were not ready or staffed to open it's been awful.The staff were lovely and I hope that the lists of complaints from other guests will be addressed I felt sorry for the reception staff they had multiple pages of complaints every single day.

Check in process slow. First ever all inclusive hotel I have stayed at with no food options at 1600h (16 May - we missed lunch opening time). The main bar, ironically called agua, even refused to provide a bottle of water. The only à la carte restaurant is closed and they don’t know when it will open. Favourite club bar also closed so no food or beverage benefit whatsoever in upgrading to the so called My Favourite Club. Shambles. Avoid.

A very pleasant and relaxing experience the young lady I saw erida was very professional and was very considerate to my needs. Looking forward to my next one

Pleasant stay, a few teething problems due to the hotel only just opening for the season. Good was good with a variable menu, cooked with flavour and generally well presented. Overall good experience and wouldn't hesitate to return.