AluaSoul Zakynthos

We arrived at the hotel on May 1st and honestly can’t say a bad word about our stay so far. The hotel is immaculate, the staff are beyond friendly, the food is consistent and tasty, and the drinks are fantastic. What a great find! I’m currently still here and had a minor medical issue — the reception staff were so kind and helpful. Within five minutes, they had me on the phone with a local doctor who spoke excellent English and came to see me the very next morning. It was such a relief, especially when you’re abroad and worried about these things. Thank you for a wonderful stay so far — and best of luck for the rest of the season!

Where to start ? Front of house : The initial greeting wasn't overly welcoming and felt like a annoyance. Room : Had to call reception as the a/c wasn't working " attention to detail prior to guest arrival" Food : Cannot complain about the quality, although could have mixed it up a bit. The one night allowance a la carte was disappointing as they had ran out of my preferred main course, other than that was somewhat decent Drinks: The lad Kostas at the pool bar was one of the most dour faced lads I've come across in all my travels....thanks to the great lads inside at the evening bar made a huge difference/experience Housekeeping: Absolute disgrace. Apart from leaving all her "to do stuff" constantly lying outside our door for othe rooms, the bin for waste paper wasn't emptied daily. On a final note...the fire alarm going off constantly during the night was shambolic . That is all

Amazing hotel. Location excellent and not a long transfer. Close to wander to a small supermarket if needed. Fabulous views. Right on sea front accessed by jetty. Upgrade to “my favourite” essential and sooo worth it. We would definitely go again

The hotel is all inclusive, so we hada luxury life for 7 days. The room was comfortable, the personal nice ans helpfuly. The meals were excellent, delicious, best from ewrythnig. We ate a lot of greece food, but the usuly food was also fine. The see was ouiet, and werxy clean. It was a perfect hoiday for us.

We recently stayed at AluaSoul Zakynthos. While the resort offers a peaceful atmosphere and beautiful views, several aspects fell short of our expectations. Drinks: A major issue during our stay was the complete lack of real fruit juice, despite it being listed as part of the all-inclusive package. Every "juice," whether served at breakfast or in cocktails, was actually synthetic squash. For breakfast, this was especially shocking, as orange juice is a basic expectation, yet guests were expected to drink synthetic squash instead. Under EU law, if a menu advertises fruit juice, it must be 100% fruit juice—not a substitute like squash or other artificial mixtures. This misleading practice is concerning and could be a breach of EU regulations on accurate representation of products in all-inclusive packages. We had carefully checked the menus before booking, and they clearly stated that fruit juice would be available and that cocktails were made with fruit juice. Had we known there would be no real juice available and all cocktails would be made with synthetic squash, we would not have booked. We highlighted this issue to management early in our stay, and while they assured us they would attempt to rectify it for the next season, this response didn’t help us during our time there. Due to the synthetic, overly sweet taste, we found ourselves avoiding fruit-based cocktails altogether, this was not easy with the already small cocktail offering. We even ended up going out to a local shop to purchase real orange juice for breakfast, as it was totally unavailable at the resort. For a Hyatt property, we expected far better quality and transparency. Additionally, although we knew before booking that the cocktail selection for My Favourite Club guests would be identical to the standard all-inclusive options, it was still disappointing to experience this firsthand. It would have been a welcome enhancement to see a few additional options for club guests—not necessarily requiring top-shelf liquor but simply expanding the options and using natural ingredients. Basic cocktails like mojitos, for instance, were not included, which felt like a missed opportunity to elevate the premium experience. Rooms: We stayed in a My Favourite Club room, one of the refurbished rooms, which makes the maintenance issues even more concerning. While the bedroom itself was comfortable and the bed was lovely, the bathroom's condition did not meet the expected standard for a 4-star property. The toilet seat didn't fit properly and was stained, the mosquito net was broken, and there were noticeable gaps around an electric plug near the sink, which felt unsafe. Additionally, the balcony drainage grate was broken with sharp edges, presenting a potential hazard. For a newly refurbished room, these issues were unexpected and disappointing. Food: The buffet offered a limited selection but was well-prepared and presented, and we enjoyed the inclusion of traditional Greek desserts as part of the culinary experience. However, guests who prefer more familiar British-style desserts may be disappointed by the dessert options, as they leaned heavily toward Greek sweets. Additionally, the à la carte restaurant, Mare Nubium, did not provide a significant improvement over the buffet. We were expecting a more refined dining experience, but the offerings were comparable to the buffet, which was disappointing. Moreover, the dessert selection at Mare Nubium was very limited, with just a single option—a small cake with ice cream—which felt underwhelming for an à la carte restaurant. Positives: The resort's atmosphere was very peaceful and relaxing, with beautiful views and well-designed bar and restaurant areas. The included wine and cava were of good quality, which we appreciated. In summary, while there are aspects of AluaSoul Zakynthos that we enjoyed, the misleading representation of drinks, lack of immediate rectification by management, and other issues detracted from our experience. Given that AluaSoul is part of the Hyatt group, we expected higher standards of integrity and attention to detail. We hope management takes these concerns seriously to improve the experience for future guests.