Hotel Sun Palace Albir & Spa

Location is ok only a short walk into the centre of Albir. Atmosphere is a 3* hotel and fine for a short visit .Rooms are tired and mine needs a repaint with scuff marks on every wall . Food is just about passable but nothing cooked fresh to order ( even the Omlettes are plain only ) rest is a very basic buffet fare . Hotel has serious deficiencies when it comes to cleaning as for 10 days no one has cleaned around the pool area which has had cigarette bits and old straws laying around the pool edge and around the sunbed area . (Bearing in mind it’s a no smoking area). Rooms are serviced regularly but this mainly consists of only making your bed ( not had a sheet change in 5 days) and replacing towels, toilet paper and toiletries however the bath and sink haven’t been cleaned for days .The foyer area seating is beyond dirty along with dining room seats .we have brought this to the attention of the front desk but 24 hours later not one improvement . If I wasn’t checking out in in 3 days and had not paid already then I would have changed hotels.

Just returned from a very enjoyable stay in what can be best described as a small traditional 4star hotel. Rooms a little dated but in good clean condition with ensuite facilities [shower over bath]. Food good & bar prices best described as 'sensible' No complaints & will probably visit again. Worth noting that tea making facilities are not provided in the room. Also English breakfast tea is not available in the dining room or bars. Many flavoured exotic blends are available though. Noise levels on the whole were ok but World cup football was taking place & being shown on large screen Tv. Tv in the room pretty poor with only 3 pixelating UK channels to choose from. ok if you can manage with Spanish Freeview! Extra payment upfront for a sake in the room. Pool towels at a hefty refundable deposit of 20 euros each. worth noting the hotel position on a steep hill. A courtesy bus runs up & down to the beach & back several times a day but each trip has to be pre booked both ways on the day.

Arrived early hours of Monday morning, all was well. We were there to celebrate my half century with my folks and a few others that were arriving (unknown to me) Unknown to us that 4 coach loads of 12 to 15 years old teenagers were about to descent on the hotel on the monday afternoon! I'll bet i'm not the only one writing about this! Absolute chaos started! Pool chaos, restaurant chaos, noise levels chaos. This was not sold as a 'group of teens hotel' it was deemed a relaxing 4star spa hotel, panoramic roof terrace (closed so no escape) The hotel told us, and everyone else 'its not adults only' multiple websites say it is, but strangely they started getting 'updated' after the complaints started. Every adult couple were at reception complaining about the chaos, must have been at least half of rooms used by the group. I generally don't have an issue with this, but wouldn't choose a hotel that does this type of thing, we were expecting the chilled relaxing experience as described. On the lighter side, the hotel was generally nice, not quite sure 4 star level. Staff were lovely, really tried to look after you, even in the chaos. They were even cracking up at the chaos, they said its the first time they had a group like this. Food , we only had breakfast, plenty of choice, was fairly good. Location, be aware, it really is at top of steep hill, but taxis are easy and a courtesy bus available. Rooms, was ok, needed a wee refresh, but bed was comfortable. I'm sorry we can't write a more positive review, but really was not the relaxing break we expected, perhaps, in future, if you a taking bookings like that, the holiday companies should be informed in advance and allow the option to change hotel.

This is not even close to being a 4 star hotel. It is 2 star at best. The pool was filthy and breakfast was questionable. The hotel is tired, old and the seating inside and out of the hotel is filthy. Bedrooms were spotless and the staff were all lovely. Within 30 mins of our arrival about 100+ very excited schoolchildren arrived. They naturally all wanted to use the pool so that became a no go area for the adults who were already there. The children were impeccably behaved but obviously noisy because they were excited. We booked the hotel (2 couples) with Booking.com who advertised it as adults only. We went to join the queue of other guests at reception all asking why children were in the adults only hotel. Reception told us it was an 'Adult friendly' hotel ?? Easyjet were advertising the same. Within 18 hours both tour operators had removed the 'Adults only' comment. The location of the hotel is not great but an 8 seater van is provided free of charge to take you to and from the front in Albir. A nice touch. Would not go to this hotel again but this is through no fault of the staff who were brilliant. It's just a tired, not overy clean hotel.

We booked this hotel for a 3 day relaxing break on the assurance on Booking.com was adults only. ITS NOT!! Within an hour of our arrival we were invaded by 4 coach loads of school children running amock, taking over the pool and the sound of screaming 12 yrs olds reverberating around the hotel. The hotels reaction was a shrug of the shoulders and that Booking.com shouldn't have stated it being adults only....it should be 'recommended for adults'...Still incorrect. We are NOT the only ones complaining! Because of this I would not entertain this hotel again.