Hard Rock Hotel Marbella

A huge disappointment. I have often stayed at this hotel, which I am particularly fond of. Regarding the room: my bathroom wasn't really clean, and my bed was very poorly made. I pointed this out after the first night, yet nothing was rectified the following night—or the time after that.My bed was actually made very poorly—it’s the first time in my life I’ve ever seen anything like it (see the photo of the bed just as I was getting ready to sleep, as well as the blood-stained bath towel I found in the bathroom). There was no "Do Not Disturb" sign in my room, so I asked for one the next day; however, when I returned that evening, they still hadn't brought it, so I had to make one by hand myself (see photo). Some staff members were unfriendly; they often forget that they work in a field where hospitality, service, and—above all—friendliness are crucial, since we are here for a vacation and, in a way, for a bit of happiness and escapism. The hotel is in a wonderful location and the setting is beautiful—which is why I love coming back—but this time, I am truly disappointed.

Got to leave a big thank you to Tyler and his VIP Guest Services team at the Hard Rock Marbella Nothing was to much, the teams is super helpful and friendly and sorted myself and my son our with boat trip concert tickets off road adventures etc etc I will be back ! Thank you Jason

Bouchta was very nice and made really good food for us. Thank you Bouchta

Not a nice place, my deposit hasn't been returned in the last 10 days, I was supposed to pay 1 cent and pay as you go but the knet machine didn't accept so I paid 375 euros which hasn't been returned until now. The restaurant pool staff were rude to the people next to me. Took them 3 people and 1 hour to get the lady a glass of water and they swore in front of me, called her a liar. I didn't like the breakfast, very basic. Saw a hair on a fried egg, I didn't spend much time in the hotel, the sink in the toilet was too big for me to reach for the water to wash my face. Honestly who designed & chose the sink must be a very big tall person. Not coming back.

We arrived at 1130, were told check in was 3 but they would try and get us in asap. I went back every half hour with no luck. I went back at 215, joined the queue of people who had just arrived. 4 different groups checked in and got room keys, when I got to the desk I was told our room was still not ready. Ridiculous service.