Grupotel Imperio Playa

V pokoji byl horší úklid, neutíral se prach a za jeden týden nebylo vyměněné povlečení. Předposlední den chybělo tekuté mýdlo. Jídlo bylo výborné a obsluha byla na vysoké úrovni. Při příjezdu byla po nás požadována platební karta, kterou si okopírovali a to se nám nelíbilo. H.

Location: excellent Atmosphere: excellent Rooms: 3***, not 4**** but okay Value: good Cleanliness: good Noise level: 0 Service: excellent, 5*****

The service is top and high level: very friendly people always with a smile. The building is not new, the building looks a bit like faded glory; in our bathroom door there was a crack and you could see dried blood. Breakfast is only served indoors, which is a real shame because that’s exactly what you come on holiday for. It feels a bit like a school cafeteria. The hotel urgently needs renovation.

The hotel is in a fabulous position & we have been here the last 3 years. We book it for the same reason, where it is. Cannot fault the staff, very friendly & helpful. The hotel is also spotlessly clean. The rooms & bathrooms unfortunately are tired & the air conditioning is poor & I know it’s just somewhere to sleep but having poor air conditioning makes getting ready difficult.

On our late arrival we were greeted by smiling happy and very helpful receptionist. A light meal had been prepared and was ready for us in the dining room.our room, sea view was clean and comfortable. The next morning at breakfast we were greated by very helpful and again happy staff who could not do enough for us. This remained so for all meals. The food was average hotel standard. The pool and beach are smoke free and it was delightful that no one reserved sunbeds, but then. On the last day of our stay things changed the hotel became busy the clientele smoked and vaped around the pool claimed two sunbeds each so that they could have one in the sun and one in the shade. Then went off to the beach. The hotel staff made no effort to enforce the smoking ban or the reserving of beds for this reason alone we will not return to this otherwise lovely hotel. Big thanks to the staff for making us welcome and for their infectious good humour.