Sarena de Muro Resort Mallorca (ex. Palace de Muro)

This is our very first day at Sarena de Muro Resort Mallorca, but I already felt I wanted to leave a review because I was genuinely pleasantly surprised. This has been a busy summer for us. Before coming here we spent time in London, stayed at a five-star beachfront hotel in Monaco, visited Milan, and then stayed at the most famous luxury hotel in San Remo. Mallorca is already the fourth destination and the third country on this trip, so we have quite a fresh comparison. The last time I visited Mallorca was almost 20 years ago when I was a child. Since I’m currently learning Spanish, I convinced my family to come back and discover a different part of the island—Playa de Muro—and I’m very happy we did. The hotel’s location is fantastic. It literally takes less than a minute to reach one of the most beautiful beaches I’ve seen. The beach is clean, the sand is beautiful, and the water is crystal clear with an incredible turquoise color. One thing that deserves special praise is the food. Both breakfast and dinner exceeded my expectations. For a European resort, the variety and quality are excellent, and we’ve enjoyed every meal so far. Before arriving, I had read several reviews mentioning poor communication with the staff, but that has been the complete opposite of our experience. Every request we’ve had—whether it was a room-related issue, a dietary request, or simply asking for something extra—was handled quickly, professionally, and always with a smile. Everyone has been genuinely friendly without ever being intrusive, which creates a very relaxed atmosphere. Another pleasant surprise is the value for money. After traveling for almost a month through London, Monaco, Milan, and San Remo, this has honestly been the most affordable stop of our trip. Not only was the hotel itself reasonably priced, but food and drinks inside the hotel are also significantly less expensive than what we’ve experienced elsewhere—while still maintaining excellent quality. We booked two rooms: a standard room for ourselves and a Partial Sea View Suite for my parents. The suite is incredibly spacious. I actually think a family with children could comfortably stay there thanks to the large living area and sofa. Both rooms were spotless. The spa is not huge, but I actually liked that. It’s peaceful, very clean, and never felt crowded. The gym is also surprisingly well equipped, and the entire property is beautifully maintained. If I had to mention one small thing, it would be that I personally would prefer brighter lighting in the rooms during the evening. The atmosphere is intentionally cozy and romantic, but I would appreciate a bit more light. Overall, after just one day, I already have a very positive impression. Everything has been clean, organized, welcoming, and relaxing. If the rest of our stay continues like this, I can absolutely see us returning in the future.

excellent location, even the hotel is big, you don't feel overcrowded or surrounded by throngs of guests - well organized and designed newly refurbished hotel very professional staff, well experienced and helpfull (loyal, majority worked long time at the hotel - we have almost 20 year experience) limited potential to have dinner if you do not prefer the halfboard

The service and amenities are not that of a 5 star hotel. Upon arrival no one helped with our suitcases despite travelling with a baby. The check in process took in excess of half an hour. Communication was poor and we were eventually told by another colleague at reception that it was the staff members first day after 25 minutes. We were not given key information about lift or accessibility with a pram (seemed to be a general theme with other families carrying babies in prams up flights of stairs around the resort). The pool area and pool bar are nice. The beach unfortunately has a strong smell of sewage which I believe is related to the sea grass. The lift in our building frequently did not work. The phones on the walls connecting to reception also did not work. I made a complaint on our 3rd day having had to carry our baby and pram etc up and down stairs on multiple occasions, which I deem to be frankly very dangerous. The colleague at reception was rude and unphased and said he couldn’t do anything. Upon speaking to the manager she was apologetic and more proactive. A goodwill gesture of sending two star shaped biscuits to our room was the resolution. As I said, this does not represent a 5 star hotel. We made the most of our stay but I believe there are higher quality hotels especially if you are travelling as a family.

Not quite a 5 star, but still worth staying at. So let’s get the niggles out of the way…no reception drink on arrival, inconsistent housekeeping, a shower that was impossible to set at a reasonable temperature and minimal pool maintenance. I guess that could just be me being fussy! But, the good stuff outweighs that… Great location of you’re looking for peace and quiet (some kids being the exception), right on the beach and within walking distance of a number of very good restaurants. Outstanding sun beds and plenty of them. Good general cleanliness (pool aside) and an outstanding breakfast. Nice staff on the whole and good service.

On arriving at the hotel, it definitely has a lick of the wow factor. We checked in quite quickly paid the relevant tourist tax and were charged 500Euros as a deposit to cover any expenses - a bit on the steep side! The hotel looks quite classy. The pool area is lovely and the sun beds have big fat plump mattresses. The pool area is nice and clean. There is a pool towel system, but as a fully paid up member of Mensa, it defies logic. You hand in a card and get issued with said towels. Then it seems you can help yourself to as many as you like or the towel attendant leaves more rolled up on the empty sun beds. So no idea what the card is for - all pretty daft! The waiters around the pool are virtually non existent and we ordered direct from the bar and then the drinks were brought to us. What we ate from the pool club menu was pretty good. There is no option to buy ice cream or lollies and they don’t serve Pimms. We ordered Baileys and it was served in the wrong type of tumblers - so there’s certainly no flare or creativity present. I ordered a bottle of water and when it was brought to the sun bed I was advised it would be a ‘one off ‘ as the bottle is glass! I ordered a bottle of water -so get a supply in plastic then - don’t berate your customers! If this hotel is rated as 5⭐️ then I must be living on a different planet. The room we had was beyond disappointing. There are no hooks to hang coats or bags. There is no vanity table to layout toiletries. The wardrobe is the size of a single fridge with 6 overly thick hangars that fill the rail by themselves! The safe is is inside one of the 2 available drawers and opens outwards and upwards towards you - there is no handle on this drawer so trying to access the safe is a full 8 finger job trying to grip the drawer edge and pull. There is a coffee machine and kettle and a bottle of water is left everyday. The cups are either the size of an egg cup or a small plant pot - both with no handles. in all the previous 5 stars I’ve stayed at we have a knock on the door in the evening asking if we need fresh towels and have a small chocolate left on pillow. This does not take place- neither is there a choice of pillows or additional covers to be found in the room if needed. The aircon in the bedroom is very good and during this ultra hot spell it worked very well -outside in the corridors there is no aircon and the lift is like a sweatbox. The staff in the restaurant seem to have a real issue understanding numbers- sometimes repeating it 3 times and called by another guest name. This was also the case when ordering drinks so imperative to check that you’re signing for what you’ve ordered and not paying for someone else’s drinks! The dining chairs are dead uncomfortable and cut into the back of your legs leaving an ugly print of the seat wicker on the back of your thighs. The frame is designed to make you tilt forward so not a great experience . Now onto the food in the restaurant. Abysmal is the best description. For breakfast you have to order cooked eggs or specialty coffee.its certainly not an abundance of choice and variety and empty dishes are not refilled quickly enough so the options are even less. The evening meals are even worse with little choice and a rehash of the previous night. Nothing is appropriately labelled although there is a haphazard selection of words displayed in the wrong places above the food. We paid half board but went out to eat as it was so disappointing. Some of the staff are surley and unapproachable. Would we come here again? I think not. The beach is a disaster with piles of vile seaweed that obstructs entry into the sea and looks like an oil slick. It’s advertised as pristine white sands - and we foolishly fell for it. We’ve stayed in far better 4 stars and unfortunately we will be voting with our feet. We’ve been to Majorca countless times, but would not return to this hotel.