Alua Illa de Menorca

This is the 10th time we’ve been and standard never drops. Place is very clean, rooms are made every day. Staff very friendly and helpful. Tables are cleared straightaway. Breakfast as usual excellent. We ate at the pool bar every day and the presentation and variety of food was excellent. The chef that prepared the food needs a special mention. During breakfast and dinner head chef came out talking to guests asking if there was anything they needed. Wendy needs a mention very friendly. Someone mentioned about not being able to get an iced latte in the morning. As you can see from the photo one iced latte. We will be going back again next year. See you then

I booked a last-minute three-night stay at Alua Illa de Menorca through Jet2, just two weeks before my husband’s birthday. On the day I booked, I emailed the hotel to let them know we would be celebrating his birthday and to ask if they offered any special touches to make the occasion a little more memorable. After receiving no reply, I sent a follow-up email a week later, but unfortunately that also went unanswered. In the end, nothing at all was done to acknowledge his birthday, which was disappointing. We arrived at the hotel early due to our flight and were told our room would be ready in 10 minutes, which was a pleasant surprise as lunch had just started. However, when we got to our room, we discovered it was an accessible room and the safe didn’t work. I went back to reception assuming it was a genuine mistake. Although the room was changed without any issues, I was later told the hotel often allocates accessible rooms to guests, which didn’t seem ideal. The replacement room was spacious enough but felt very basic and lacked the finishing touches you would expect from a four-star hotel. Housekeeping was particularly disappointing. During our three-night stay, the bed linen wasn’t changed, the bins weren’t emptied, and we only received fresh towels after I asked a member of the housekeeping team directly. The food was also underwhelming. On more than one occasion, the meat was labelled incorrectly, which is a serious issue for anyone with dietary or religious restrictions. As someone who doesn’t eat pork, I found it difficult to eat with confidence. A couple of the entertainment staff were friendly, but overall the atmosphere and customer service throughout the hotel felt quite average. The hotel itself is in a very quiet rural location, with very little nearby unless you hire a car or take the bus into the main town, which is around 20 minutes away. The hotel does offer a shuttle bus, but this comes at an additional cost. One thing I found particularly disappointing was that the all-inclusive package ended at midday on the day of departure, regardless of your transfer time. Our transfer wasn’t until 6pm, meaning we had six hours at the hotel without food or drinks included. Jet2 did not make this clear before we travelled, so it came as an unwelcome surprise. Overall, this stay did not meet my expectations. Between the lack of communication before arrival, poor housekeeping, disappointing food, and the failure to acknowledge a special occasion despite contacting the hotel in advance, it wasn’t the experience we had hoped for. Unfortunately, I won’t be returning to Alua Illa de Menorca.

Another fabulous holiday at this wonderful hotel in June. Everything about it hits the spot, from the service on reception to the food and service in the restaurant, to the bar service in the evening while watching the entertainment (Joe Mina was the highlight for us entertainment wise as was the case on our last visit). All the staff offer top class service but a special shout out and 'thank you' to Rebecca on reception who sorted us a spur of the moment room upgrade on arrival. Thanks you to everyone and we look forward to seeing you all again soon!

My wife and I have just returned from a seven-day stay, and I have to say we were thoroughly impressed. From the moment we arrived, the staff were attentive and welcoming throughout our holiday, particularly the waiting staff at mealtimes. The head chef was clearly passionate about both his own work and that of his team, and he couldn't have been more helpful. The food was always fresh, varied and of a high standard. Drinks at mealtimes are self-service, while outside meal times they can be obtained from either the main bar or the pool bar. I rarely had to wait more than a minute to be served. There's also an off-site sports bar called Jumpers, which was a great place to watch the World Cup or play some sports. Our room was comfortable, cleaned every day, and the air conditioning was very welcome. We stayed in a sea-view room on the third floor, and the view was fantastic. The pool area has plenty of sunbeds, along with a grassy area if you prefer some shade. The pool was cleaned daily and was open from 9am until around 7pm. There were activities throughout the day, with the aqua aerobics proving particularly popular, and evening entertainment ran from 9:30pm until approximately 11pm. One thing to be aware of is that the sea-view rooms are on the same side as the entertainment, so if you're a very light sleeper this may be worth considering. There are several nearby walks where you can get to a lagoon or just 5 minutes to the bay area of S'Algar. Overall, we had an excellent holiday. The staff are what really made the experience, and their friendliness and professionalism stood out from start to finish. One final tip: there were a couple of seagulls that quickly swooped in whenever people left food unattended. If possible, sit inside or under the covered outdoor seating area rather than in the open, where there is still plenty of space.

We had a great stay at the hotel (29/626 to 6/7/26) so much so well be retuning next month. We booked a private transfer, took about 20 mins to arrive at the hotel from the airpot The staff were friendly, welcoming and always happy to help. We felt the food and snacks offered excellent value for the price we paid. I appreciate that opinions may differ based on some of the reviews I've read, but having stayed in hotels costing 40–50% more, I felt the value for money here was really good. The paella is a must, if you like sea food the fish on offer is great too, most of it is cooked fresh in front of you! The same applies to cuts of meat. Like I said, great value :-) Some guests have commented on the cocktails being machine-made rather than prepared by hand. However, I can understand why the hotel has chosen this approach, as it helps keep queue times down and is likely more cost-effective than employing additional bar staff. If sweeter cocktails aren't for you, shorts are available throughout the day with local beers,red and rose wine. The main pool was excellent, with a gradual depth that made it suitable for families. The baby pool was particularly enjoyable during our first few days, feeling almost like a warm bath. There were plenty of sunbeds available throughout the day, including some shaded areas under the trees on the grass, which was a nice touch. The nearest beach, Cala Alcaufar, is around a 20–30 minute walk away and is well worth a visit. It's a beautiful, peaceful spot with a small hotel overlooking the bay where you can buy food and drinks. From there, you can take a lovely coastal walk to Punta Prima, a larger beach approximately 25–30 minutes away. The hotel also provides a free shuttle bus to Punta Prima, although this needs to be booked in advance. If you're planning to visit Punta Prima, I'd recommend arriving early (between 9–10am) to secure a sunbed. The hotel is located in a quiet area, which suited us perfectly as we enjoy a more relaxed atmosphere. Evening entertainment was provided until 11pm and there was a good variety of acts and activities throughout our stay. Overall, we thoroughly enjoyed our holiday and felt the hotel offered great value for money. We'd happily return in the future.