Amura Alcobendas

Lovely 4* hotel, stayed here 3 nights whive visiting Madrid,staff very good, nice breakfast every day, hotel modern clean and tidy, rooms nice size, rooftop pool

2 stars max Outdated, dirty, Not even boiler or coffee in the room. Very Smelly, found hair in the bath Don't come here. Not worth it

The customer service of this hotel is outstanding. I arrived and they called me as soon as I got off the plane to organise the shuttle bus to collect me. They dropped me to my meeting point the following day and nothing was too small for them. The hotel rooms are a little outdated and need sprucing up, but the staff are amazing.

I spent two weeks at this hotel and it’s quite good. The breakfast is also acceptable. The problem is that it’s a bit far from the city of Madrid, but there’s not much that can be done about that.

Avoid it completely Swimming pool under maintenance's when we were there and after booking got in touch with them they are now lien I went to reception multiple times and they now say we didn’t cleaner never cleaned the room except once cause I asked her to! No food after breakfast untill 830 pm nobody in restraunt and no English speaking !! Made me pay €2 per towel because the cleaner never came in the room !!! No shuttle bus service!! And basically rude staff who now we know are also liars we spent our holiday in the room with my 8 year old who also got ring worm on his neck after the first night in the room !! It’s not what them make out to be ! Liars , also don’t like to own up for the wrong that was done the customers mean nothing to this hotel my sons neck is getting worse since !!! Booking has told them to refund me but the hotel won’t give the money back to me !!! So bad they are they make up story’s and call customers liers I was even told to go sit in my room by staff for complaining about no pool open