Amura Alcobendas

2 stars max Outdated, dirty, Not even boiler or coffee in the room. Very Smelly, found hair in the bath Don't come here. Not worth it

The customer service of this hotel is outstanding. I arrived and they called me as soon as I got off the plane to organise the shuttle bus to collect me. They dropped me to my meeting point the following day and nothing was too small for them. The hotel rooms are a little outdated and need sprucing up, but the staff are amazing.

I spent two weeks at this hotel and it’s quite good. The breakfast is also acceptable. The problem is that it’s a bit far from the city of Madrid, but there’s not much that can be done about that.

Avoid it completely Swimming pool under maintenance's when we were there and after booking got in touch with them they are now lien I went to reception multiple times and they now say we didn’t cleaner never cleaned the room except once cause I asked her to! No food after breakfast untill 830 pm nobody in restraunt and no English speaking !! Made me pay €2 per towel because the cleaner never came in the room !!! No shuttle bus service!! And basically rude staff who now we know are also liars we spent our holiday in the room with my 8 year old who also got ring worm on his neck after the first night in the room !! It’s not what them make out to be ! Liars , also don’t like to own up for the wrong that was done the customers mean nothing to this hotel my sons neck is getting worse since !!! Booking has told them to refund me but the hotel won’t give the money back to me !!! So bad they are they make up story’s and call customers liers I was even told to go sit in my room by staff for complaining about no pool open

Liked · “I would like to extend my heartfelt congratulations and gratitude to the cleaning staff for their outstanding work. The rooms are impeccably clean, reflecting your hard work, attention to detail, and dedication. Your efforts do not go unnoticed, and they truly enhance the experience for everyone. Thank you for maintaining such a high standard of cleanliness!” Disliked · Dear [Hotel Management/To Whom It May Concern], I am writing to share my disappointment regarding the customer service I experienced at your hotel on January 23rd. When I arrived to check in that afternoon, I was informed by the reception staff that my reservation was for January 24th, not the 23rd. Realizing this was my mistake, I politely asked if the reservation could be adjusted to the 23rd. However, from the beginning, the staff’s response was an emphatic “no,” and they insisted I pay an additional €149 for the night. I asked to speak with a manager, but one of the receptionists (a young woman with curly hair) informed me that the manager was on a call and might not speak to me at all. When I told her I was willing to wait, her dismissive response was: “She might not attend to you anyway.” This response felt unprofessional and added to my frustration. Despite my repeated requests for assistance, the reception staff were unhelpful and unwilling to explore any solutions. One of them even explained that only the hotel could resolve the issue, as per the booking.com system, yet they refused to assist further. Adding to the unpleasantness, they both refused to provide their names—removing their name tags—and maintained a negative and unaccommodating attitude throughout. I was eventually forced to contact booking.com directly. The representative there was extremely courteous and resolved the issue promptly by contacting your hotel directly, at which point the reservation was changed without difficulty. This experience left me feeling undervalued as a first-time guest. The dismissive and unprofessional behavior of the two reception staff (one with curly hair and the other with short blonde hair) as well as the manager’s refusal to speak with me reflects poorly on your hotel’s commitment to customer service.