Ramada Plaza by Wyndham Marco Polo Beach Resort

Not sure where to begin. We did not choose to stay here it was part of a package.1. The room was dirty, floors, dusty headboard 2. Plastic outdoor chairs inside the room 3. Shower , strange mixing tap, my friend who is frail got burnt 4. Cooking smells 5. Smell of drugs 6. Pool side area dusty 7 .Entrance to gym/ spa really scruffy 8. Took more money off my card than what was itemised on the final invoice 9. Hotel manager has not responded to an email sent as soon as I got home hence posting on here. 10. Found out the room we stayed in had been sold and the owner would take up occupancy two weeks after our stay. This room was completely neglected and was not fit for purpose! Positives Helpful concierge staff Pizza place Shop

This was easily my worst hotel experience of my life. The reservation process coupled with the email I received the next day was horrible, I'll try to be as concise as possible. 1-On November 29, 2025 I made a reservation on the hotel website for 3 nights at a price of $704.83. I promptly received an email confirmation, So far -all good. 2- The very next day I received the following email from the hotel-" Good morning. I hope this email finds you well, the reason for this message is to inform you that the credit card that you provided for your reservation was declined. We are kindly requesting for an alternative form of payment at your earliest convenience to avoid cancellation of your reservation. We appreciate a prompt response to this matter. Thank you Sincerly The Reservation team." 3- I immediately called the credit card company and was told that not only was my credit card NOT declined but there was no attempt by the hotel to charge it. I then verified that info with a supervisor. 4- I immediately called the hotel and was transferred to the person in charge of reservations but I got her voice mail ( Possibly her name was Crystal). She did not return my call. I called two more times and each time I got her voice mail and again no return call. 5- I also replied twice to the email- again no response 6- A few days later I got an email saying my reservation is confirmed for $847.83- about $103.00 more than the original reservation and magically my card was successfully charged. 6- Now I am starting to think my 11/29 reservation was cancelled as it did not appear on my online inquiry. And they made a new reservation at a higher price. As it turns out the world headquarters for Wyndam/Ramada hotels is 20 minutes from my house. So I drove there and a nice man said he'll help me out, which he did. About ten days latter I received an e-mail from a Hector telling me my reservation is active and the original price will be honored. Phone calls and emails should be returned and a customer should not have to personally go down to world headquarters to solve any issue While I was not looking for any freebies but considering all the time and effort I put into this, I should have been giving free parking/ breakfast/ a room upgrade or something. I also have plenty to say about the hotel itself but this review is long enough

Rotten , dirty hotel with dishonest staff. We checked in at 2:30pm and checked out at 6pm after seeing the filthy state of the room. Dirty towels, previous guests body hair all over the bathroom mould, smell of damp, the list goes on. The lady on the front desk said we could check out and get a refund if we contact booking.com. So, we checked out , asked for our vehicle and left. Only to find that when we have requested our refund, the hotel now say they have no record of me checking out. Well if they checked cctv they would see me checking out and speaking to the lady on duty, if they checked the valet parking records they would see I checked out and I have toll pass records which show my vehicle was 100 plus miles away. So, not no record, they don’t want a record. Disgusting behaviour from a big corporation. I am currently chasing a refund if this is not get authorised I will take this matter to the company headquarters.