Ramada Plaza by Wyndham Marco Polo Beach Resort

As soon as I pulled up and struggled with 5 bags out of our taxi and valet and concierge just watching I knew this would be interesting. My first impressions very noisy foyer with air conditioning on par with a 747 plane. The hotel is a mix of hotel rooms , private owner condos and air b and b rooms and it doesn’t have a bar or restaurant after 6pm The hotel is on Collins Avenue right on the beach and the nearest bar and restaurant is a good distance away. On arrival at our room we were presented with a host of issues and after a stressful day we unpacked for the couple of days and explored. Our room with two double beds was tired and scruffy and dust you can right your name in. Floors scuffed all over bathroom floor bowed and lifted with sharp edges Batteries in Tv remote dead batteries in safe dead too Dangerous metal bar at bottom of bed on side which you catch leg on easy. Kitchen cupboards won’t open as they catch on the ceiling ! And consistent with the foyer the air con is like a 747 and blows dust out. Skirting boards thick of dust Also a first ! plastic basin taps which leaked when used from the base. The toilet constantly filled 24/7 and on inspection a rusty fitting inside was the issue. When asked about issues at reception was told someone would come. But they didn’t The fridge freezer in the room was rusty and stained too . There is a pizza takeout in the basement which did offer a reasonable food option. But other than that after 6pm nothing Outside the pool side is currently a construction site and hosts a pool bar with the smallest plastic overpriced drinks ever and food which is not the best. We sat outside but the wind blew and the construction site sand blew all over us and into our drinks so sitting outside was not an option plus the jack hammering was defening. The baby pool was grim and even had a dead gecko in the bottom. You even pay $100 deposit for the room which we are still waiting for back and a resort fee !! It’s a slap in the face and I would avoid at all costs. When questioned the reception manager she just apologised and said she would feed it back to general manager. Come on I’m not the first Shut the place and refurbish it stop taking peoples money

We recently stayed at the Ramada in Miami and unfortunately had a very disappointing experience. There was visible mold in multiple areas of our room — on both air vents, on the lampshade, and in the bathroom. It was also on the ceiling above the bathtub (I didn’t get a photo of that area), and you could clearly see spots that had been painted over where mold had previously been. The paint was already peeling and the mold was coming back through. I am allergic to mold, and I woke up with a severe headache and body aches. It was obvious something wasn’t right. I went to the front desk immediately and explained the situation. I was told they would make sure I received a refund, but later the refund was denied. I took photos and am posting them so others can make an informed decision. Cleanliness and air quality are not optional when it comes to hospitality. Unfortunately, that was not our experience here.

Place is dirty, run down, dirty beach chairs, outside bar… under construction. Pool and hottub disgusting. We checked out 15 minutes after we checked in! And they have the audacity to charge a 50 dollar resort fee for old filthy towers.