Freehand New York

No coffee in the room? Or even in the lobby? $40 "facility fee" for no facilities? Forcing guests to pay the "facility fee" after they arrive is dishonest, it should just be included in the room rate.

House keeping was excellent Rooms were comfortable Bed was fantastic

Beware of how you book for Freehand. Although I'm pretty careful, I got snookered and somehow I booked through a third party when I thought I was booking directly with Freehand, The third party is Guest Reservations. I booked for multiple days because of a family event, and then tried to change one of the dates for a 100% legit medical reason. There was no way to change the reservation and it was non-refundable. Guest Reservations gave me a 10% discount, when I complained by phone, but it leaves a sour taste. I like the hotel, and I stay there regularly. My complaint is with the booking system, not the quality of the hotel. Be careful when booking online and be sure you are not being transferred to a third party booking service.

My son was staying for business-he had a medical emergency due to an underlying health condition-I called front desk from out of state-.they called an ambulance and were kind enough to move his car untill he returned from Hospital! They were nothing short of angels- I wish I got the young man’s name who answered the front desk phone at 5 am-

I am not usually someone to complain, but this hotel other than the lounge on the 2nd floor was not very nice at all. Dark, very dark, walking down the hallway made me feel as though Dexter might be lurking for his next event. The room was super small, the bathroom sink was barely larger than the small porcelain thing you spit into at the dentist. The furniture was like from the 70s, and the room was sooooo very dark and small, with barely any walking room. The shower was fine but getting up from the toilet and I had to watch I didn't hit my head on the sink which was literally right in front. I get it is a boutique hotel in Manhattan but overall would not recommend...