Freehand New York

Great location. What made it a wonderful stay was the staff, in particular, Javier at the front desk. He was absolutely kind, welcoming and truly wanted guest to have an incredible experience. Went above and beyond and made the stay comfortable and special

Beware this hotel. Half the rooms have old fashioned air con units in the window that crackle and pop throughout the night. Front desk have zero customer service skills and it stinks of pot. Not for professionals.

I have been to the Freehand before, but this time I was very disappointed. The mattress was worn out, the room was too hot, and the thermostat was broken. For nearly $450 a night, I expect better.

Great Hotel with amazing vibe !! The front desk staff are polite and very helpful with suggestions. This is my go to Hotel mostly because mostly because of the way they treat me. I get a personal hello from Shane one of the front desk managers. This makes me at home. I would recommend this Hotel to anyone!! Ask for Shane and tell him I sent you!!

We have stayed here many times over the years, probably 30 or more! The location is great, rooms are comfy and clean and longtime staff are amazing! The cafe and bars are great too!