Springhill Suites Midtown Manhattan/Park Avenue

As a Marriott Lifetime member, this is probably one of the worst hotels, not just within the Marriott brand but among all the hotels I’ve stayed at. I booked a high-floor room, but at check-in I was told none were available. The room had no complimentary water, and when I asked about it, I was told that water is provided “at the hotel’s discretion.” I was eventually given two tiny bottles. To make matters worse, the room didn’t have air conditioning. Charging nearly $400 per night for a room without AC is simply unacceptable. The lack of basic amenities, combined with poor service and untrained staff, made this an extremely disappointing stay.

I am currently staying here. The elevator issue is a major problem. I wasn't notified upon check in that my room would be directly across from the elevator and that I would hear a clicking noise all night long. I tried to switch rooms the next day but I had online meetings and didnt have a minute to switch at that time. I tried to switch in the evening but all rooms were sold out. I had conversations with the guy who had to sit in the elevator pushing buttons all day and night and he mentioned they were servicing the elevator we were using next week. This is a major issue:(

One of the worst hotels I have ever stayed at in my life. I am Marriott Titanium Elite. They were extremely difficult about providing an early check in - even at 1:30PM. The lady who checked me in even lied and said they were sold out so couldnt switch me to a king bed room, despite there being plenty of rooms on sale online. How can they not clean even 1 room between the check out time of 11AM and 1:30PM? I don't expect this inability to provide a room given my loyalty status. Only 1 elevator works and takes forever!! The working elevator causes so much noise I can hear it go up and down loudly from inside of my room - its woken me up so many times that my whoop sleep score is the lowest I've ever seen it. There is EXTREMELY LOUD DRILLING construction on the road in front of the hotel - i guess this is not their fault, but they should warn guests. The walls are thin and you can hear every single thing outside the room - even if people are chatting you can hear ever word. Room is tiny and generally quite awful, even for NYC standards. I presumed it would be bigger given this is a suite hotel, but I didnt check the measurements beforehand. Its basically the same as a Moxy. If you are overweight, you definitely will not fit in the bathroom.