Anais Collection Hotels & Suites

This is a really sad review. We are actually still here with 2 nights to go but hotel management are unable to resolve the issues. The good.....location, room size, facilities, kindness of hotel staff, proximity to the airport, authentic feel.....amazing. However, the restaurant, bars and pools are an integral part of the experience....but are owned by My Zen. These staff are rude, unthoughful and mediocre at best (Alex excepted). They use one of the restaurant tables as their staff room and quite happily disturb residents night after night with loud chatting, smoking and shouting. Often til 2am. We spoke to the nice hotel manager about it who said it wouldn't happen again but sadly, one night later and here we are again. We are getting to sleep around 2 each morning and are woken around 7.30 with the breakfast music. 5 hours sleep a night is not ideal when we came here to rest. The hotel is lovely but the affiliation with My Zen has brought it's value right down.

Absolutely brilliant 10 nights here. The staff are very friendly, rooms are good, cleaned regularly. 5 minutes from the beach. Good local tavernas and mini supermarkets. Chania is easily reached by the bus or taxi or even walking. Complex has many flights of stairs so may not be suitable for people with mobility issues. Planning on going back here.

From moment we arrived late at night we were made to feel welcome and Christine (bar person) was pouring us drinks while we took cases to rooms . All staff could not do enough for us . Rooms very clean , spacious and comfortable with good air conditioning. Meals were fantastic and close to beach and other amenities with bus stop to chania city outside complex . Bar staff Christine and Alana are best and most friendliest staff ever and really made our holiday . Thank you we will be returning

When we found this hotel, we were determined to go as the photos looked stunning - in fact, they don't do it justice now that we have been. We even lost the date we wanted to go and changed our departure date to be able to go here and it was most definitely worth it! We upgraded to a one bedroom suite as we wanted a treat but I am confident all the other apartments around both sites were just as beautiful. Our daughter turned 12 a month ago so we wanted her to have a bit more privacy but it wasn't really necessary but the extra space was gorgeous! We loved our terrace where we ate breakfast and we also had a little balcony overlooking the road and small pool site where we could hear the music and enjoy people-watching! We had everything we needed for a self-catering and loved how close Lidl and Greek supermarket were as we were determined to make some meals and completely chill. There is a mini supermarket just down the road from the hotel that is open until 1.30am which we were over the moon about as we arrived after midnight so was really great to grab water, snacks and a few beers! It is reasonably priced, too! The beaches, 3mins walk down from hotel, are stunning! Great beach bars/restaurants and the water is beautiful. A top tip - all beach supplies can be bought from a big shop called Jumbo (5-10mins walk) up the road from the hotel. So cheap - like a Greek B & M. The bus to Chania stops right outside the hotel and it is cheaper to buy bus tickets from the local mini supermarket (1 euro 20 each way) and takes about 10-15mins. The rooms were cleaned daily and towels replaced when needed - always busy keeping everywhere clean and all staff were so, so friendly and kind. The receptionists are wonderful for helping with bus times for trips further afield and are a wealth of information on anything you may need to know. The food and drink on the smaller pool site were our favourite. The other pool was fun and bigger so better for kids wanting to play but our daughter really loved the smaller pool as it was usually quiet and we could still play games without it being too busy. Happy Hour is brilliant and one of the bar staff made the very best cocktails and was very generous with the measures! Really lovely staff! The food was really lovely - we only had lunch once as we were usually at the beach and did want to venture out to other places to eat but highly recommend the food at the hotel. I could go on and on but hoping you can see just how wonderful this place is and even though we have already planned Italy next year, we are absolutely going back to Anais in 2027. Highly recommend this beautiful hotel. Get booking!

Great location, sandy beach. Couple of tood restaurants close by. Pools were clean and good wize Very clean and spacious apartment. Staff were very welcoming and helpful.