Aqua Deluxe

We spent a 4 night stay at the Aqua Deluxe from July 5th and we were a little concerned before we went due to a few mixed reviews. Well I have to say we hadn't stayed 5* before (usually 4*) and this establishment was definitely a step up in class, service and environment. Once in reception it was evident how well presented the staff were, beautiful uniforms and very well groomed. We found all the staff very attentive from reception, bar, restaurant to not least the amazing hygiene team who often checked more than once a day that we had fresh towels after already cleaning through the room. We were blown away by the choice for daytime snacks compared to previous complex's with a menu for burgers (all served in brioche buns), different pasta dishes, pizza menu and a salad menu. We never used the restaurant for lunch however we felt the range and presentation of dishes for breakfast and evening meal was fantastic especially the freshly made Pizza's. We found there were an abundance of staff all willing to help with requests. Self service Ice cream throughout the day was nice and the bars served Hellas pils lager, and not the dreadful 'Zorba' beer. The cocktails were also better than previous complex's we had stayed at. The room was stylishly refurbished, very comfortable with great air-con and a decent bed, fridge, tea and coffee making facilities and the complimentary branded water bottles were a nice touch. Contrary to some previous reviews, we watched staff clean and aqua-vacuum the main Deluxe pool every morning as we overlooked it. (This pool does get busy and you do get the usual sunbed towel brigade from 6 am...but where doesn't these days). The water park was so much fun and not just for kids as I am 57 and went on all the big slides multiple times. We didn't feel the need to eat or drink out so there was no extra cost to us other than 'goodbye & thank you' tips to all areas of the complex to show our gratitude. If I was to offer a little constructive criticism, it would be to offer a member of staff to help guide new arrivals from the drop off point to reception, or at lease to add some clear signage as you are dropped off outside the water park. Also be prepared and have the Xenos App downloaded on your phone ready as this is how you check in. There were plenty of staff to help you with this in reception though. Thank you Aqua Deluxe..we will most definitely be back.

Lacking on food, not bad location, found that at meals we got guided to are table to then have no one take are drinks order or even give us water. Staff were okay very nonchalant. Checking in was a bit awkward had to download an app which made it a long check in process. Also found that on the 1 restaurant they have the opening times are very scarce, it says on the website they have 3 restaurants but they are situated in the middle of a kids water park. Overall not the most impressive hotel but it is very nice as it’s been refurbished which makes it all look lovely has great potential but needs serious improvement to drinks, food.

We’re a family of 4 with 2 boys in their teens and had an enjoyable time here this week. The hotel is part of 3 hotels all surrounding/adjoined to the water park. The water park is brilliant for a wide age range of children. Food was excellent every day with plenty of choice. Rooms were excellent, and very well kept/cleaned.

The hotel is nowhere near a 5-star standard and, in my opinion, doesn't even deserve 4 stars. The family rooms are small, cramped, and very noisy at night, making it difficult to get any sleep. The pool looked dirty throughout our stay, and I never once saw it being cleaned. We only used it once because of this. We ate in the restaurant for dinner on our first night, and the beef was so tough that my partner said it was like chewing raw hide. Breakfast was actually quite good on the occasions we had it, but the service was disappointing. We were never asked if we wanted drinks, and on one occasion a member of staff put water on the table, then walked off before we could order anything. The drinks included in AI were awful. No other word. We ended up eating out for every other lunch and dinner, so paying for all-inclusive was a complete waste of money. The waterpark slides were fun for the kids, but the overall area feels scruffy, tired, especially the awful sun loungers.

Hotel is in a good location, beach down the road and also many nice restaurants and bars. We were in the back right corner of the hotel and the bar outside, downstairs made it difficult to sleep. We asked to move rooms after a few hours of being there and kept getting fobbed off for days. In the end we just dealt with it. Food is ok, drinks ok nothing special. Hotel is definitely not a 5*. Would return to the area but definitely not this hotel.