Aqua Deluxe

This is a nice hotel but it’s not a 5* as advertised…. It’s quite some way off. Service - The staff provide reluctant service. No offer of drinks on sun loungers, at the tables at the buffet etc. I felt like quite an inconvenience at times asking for simple things - which is a crazy considering how much we had paid for this holiday. Rooms - The rooms are spacious and the housekeeping are amazing at keeping them spotless. They work really hard. The shower is great, the beds are comfy. However, road noise is a massive issue. It’s just not relaxing and it goes on all night. Thankfully, we had brought ear plugs but I could still hear honking of horns through the night. The private pools are also not worth the money unless you like to sit in the shade all day. Wish we hadn’t bothered with this. Food - we gave the buffet a go 3 times and thought it was not great. Ended up eating out a lot. The à la carte is in the water park. The food is very average, there’s no atmosphere and service was rushed in the à la carte. Creperie/ pancake bar was brilliant for the kids. Waterpark is excellent - our kids absolutely loved it. I think if I had paid for and booked a 4* I would have been accepting of these things in the hotel. I wouldn’t go again. Saying that, we’ve had a lovely holiday because we got out and about (if you want proper service and decent food and drinks head down to the Makai beach bar. We spent a lot of time there!) The island is beautiful, Tsilvi is amazing - especially for kids. I would come back and stay at a proper 5*.

Fantastic stay at Aqua delux, my wife, grand daughter and my self had a great time and wonderful holiday. All the staff friendly and always had time to chat. Food in the aqua restaurant had a good choice and well laid out with staff being very attentive. Room spotlessly cleaned every day. Entertainment team gave very good shows in the evening and always willing to chat during the day when walking around the pools. I could name all the staff a well done but it would take to long but would like to thank Heni ( Honey ) but I still did not get my shirt. Many thanks for a wonderful holiday regard john.

The hotel has several good points. The food is excellent, with very good variety and quality. The service is also very good: everyone we met was polite, friendly, and helpful. The drinks are more questionable. For a five-star all-inclusive hotel, I would say they are only passable. The alcohol feels quite cheap and not really at the level I would expect from this category of hotel. However, the real problem — and the reason I cannot give a better review — is the music. Every single day, from around 21:00 until very late, the music is extremely loud. Not just “evening entertainment” loud, but loud enough to make it impossible for children to sleep. I wrote several emails complaining about the situation, but there was no real response and no meaningful solution. We came as a family expecting a relaxing, family-friendly five-star experience. Instead, every night we had to deal with exhausted children who could not sleep because of the volume. This completely ruins the stay if you are travelling with young kids. What makes it even harder to understand is that this hotel seems to have many families with babies and toddlers. I would estimate that a significant number of guests are travelling with small children, so I really cannot understand why the hotel thinks such loud music every night is a good idea. If you are coming as adults and want loud evening entertainment and cheap all-inclusive alcohol, maybe this hotel works for you. But for families with small children, be very careful. The food and staff are excellent, but the nightly music is a serious problem.

We had a lovely holiday. The food and drinks were all good. The water park was great. The staff are all incredible. We will definitely return. It is our third time staying in the aqua hotels and we have loved it every time.

5 star hotel that’s on a back street over a disco pub