Radisson Resort Ruza Vjetrova

Ubytovani bylo komfortni,soukroma plaz velmi hezka,velky vyber jidel na snidane a vecere.Jen absence napoju k veceri ktere ani nikdo z peronalu nenabizel.Take nebyly k dispozici zadne male lzicky a vidlicky. Personal se choval velmi dobre.

For the first time in many years and after countless trips staying at Radisson hotels as a loyal Radisson Rewards member, I feel compelled to give a hotel the lowest possible rating. People, avoid this hotel and trust my extensive experience. The hotel photos do not reflect what you will actually get. I booked a Suite – look at what I received: there are no tables at all, and instead a chair has simply been placed next to the bed where a bedside table should be. There are no curtains and there is a terrible smell. The worst part is that there is seemingly no one to talk to – neither the staff nor management responds to complaints. I sent 4 emails and received not a single response. The food is better avoided. Our fish soup contained pieces of plastic, and I have photos to prove it. We also had to wait 1.5 hours for the food. In the end, because of the room and the way we were treated by the staff, my family and I decided to sacrifice our paid night and move to another hotel. I highly recommend Kalamper Hotel, located just 200 metres from Radisson – a completely different experience. Don’t ruin your holiday. I genuinely do not recommend this hotel. Avoid it.

Beautiful stay, but a disastrous aftermath – Management breaks promises! We spent our holiday at this resort in May. The resort itself and the local staff are generally really great. However, on the day of our departure, a major issue occurred: the hotel staff misplaced our ID documents, which caused us to miss our flight and incur significant extra costs (new flights, car rental rebooking, etc.) amounting to over €860. The manager on site, Mr. Vukic, was initially very polite, apologized multiple times, and explicitly promised that the hotel would cover all the expenses. We submitted the receipts and documents via email immediately afterward. The problem: For weeks, neither Mr. Vukic nor the general management has responded to my emails or reminders. They are simply ignoring the issue. If you make a mistake, you have to stand by it. Such behavior is completely unworthy of a supposedly upscale resort. Until this financial damage is settled, I unfortunately cannot recommend this place. Very disappointing.

Guest hospitality and comfort are incredible.

Drawing on my own professional experience in the hotel industry and experience from visiting different places, I can confidently say that Ruza Vjetrova is a truly exceptional resort. The breathtaking setting and overwhelming sense of peace and tranquility are simply unmatched. The staff are consistently professional, attentive, and always willing to go the extra mile to ensure every guest feels welcome. The entire resort is impeccably organized and thoughtfully maintained. The rooms are warm, inviting, spotlessly clean, and boast spectacular views. Both breakfast and dinner offer an impressive selection of fresh, delicious dishes that cater to a wide variety of tastes. Ruza Vjetrova is a place where everyone can find something to enjoy. Ruza Vjetrova holds a special place in my heart, which is why I have been returning for more than 15 years. Every visit reminds me why it remains one of my favorite places in the world. Quite simply, heaven on earth.