Aminess Laurel Khalani Hotel

tento hotel nejen že splnil naše očekávání ale nastavil latku hodně vysoko,vše na 5* úrovni de facto není co vytknout ,jedna znašich nejlepších dovolených ,určitě se zase opět vrátíme ,děkujeme celému personálu hotelu za příjemnou dovolenou

V hotelu jsem byl ubytován koncem června před jeho slavnostním oficiálním otevřením. Hotel byl z velké části již dokončen a to co se dodělávalo, nijak zásadně hosty nerušilo. Pobyt jsem objednával přímo na webu hotelu a chtěl bych tímto poděkovat i recepci za přidělení pokoje, dle mého přání. Chtěl jsem pokoj ve vyšším patře s pěkným výhledem, který byl opravdu prvotřídní. Jak na moře, tak i na pohoří Biokovo, které je prakticky hned za hotelem (přesně tak, jak je na oficiálních fotografiích hotelu). Tento hotel má velké pokoje, což nebývá úplně běžné, doporučil bych pokoj typu Luxury a rozhodně pobyt s polopenzí. Jídlo bylo výborné se spoustou specialit. Příjemné bylo, dát si ke snídani i skleničku Prosseca a začít den trochu jinak. Hotel je prostorný a hodně se zde dbá na profesionalitu a detaily, což hodně dotváří celkový dojem. Na recepci vše fungovalo perfektně, zavazadla doručena na pokoj atd., prostě vše, co bych u hotelu 5* očekával. Hodně mi tento hotel připomínal hotel Ambasador 5* v Opatiji. Ručníky a lehátka jak u bazénu, tak na vyčleněném dílu pláže jsou v ceně ubytování. Hotel ještě dokončoval restauraci/bar na střeš hotelu. Byl jsem se tam podívat a to byl opravdu velice krásný výhled na moře a hory. Do Chorvatska jezdím cca 20 let a tento hotel a to ještě nebylo úplně vše dokončeno patří k tomu nejlepšímu, kde jsem zde byl, přičemž porovnám stejné kategorie hotelů. Ještě bych upozornil na dobrou polohu hotelu, který je na okraji Makarské, byl zde poměrně klid, otevřený prostor a proudila zde energie, což se nedá říci o středu Makarské, která na mne působila stísněně a bylo zde velice hodně lidí. Hotel určitě stojí za opakovanou návštěvu.

The location of the hotel it’s amazing. Hotel is also nice with the 5 stars standards. We had a pleasent stay. The terrace restaurant has a beautiful view of the sea and mountains. Breakfast had diverse and good food. The room was very big and beds were comfortable Per total totally worth the money.

This is our second visit to this hotel, our first was a couple of years ago. It is a lovely hotel, nice and clean and very appealing. But we noticed on this visit, several things have changed. On arrival, we had no bath towels and rubber shower mat, once asked for these were resolved. Bedrooms nice and clean and spacious. Swimming pool area, kept nice. Never a problem with getting a sun bed. The We found the drinks expensive. The hotel advertises that it has a roof top bar, one evening they were having an event, so we went, my husband took his drink with him, that he had purchased in the hotel, but was told that he wasn’t allowed it to take it into this area. So he drunk it beforehand, then we sat there an hour waiting to be served, and ended up leaving, and didn’t go back there. The restaurant has a few issues. We found there must be a problem with spoons, one morning we had no teaspoons despite asking several times. Replenishing food is a bit hit and miss. I asked for some yoghurt one morning 3 times, and the guy I asked, looked at me like I’d come from another planet. The food wasn’t very hot, plenty of choice, but only hot if you managed to get something straight from the griddle. I would only get chips as a new lot come out otherwise they were lukewarm One evening it was quite Smokey as they were grilling chicken, unfortunately I had a bit of a coughing fit, and felt like i couldn’t get my breath, I asked a waiter please get me some water, please get me some tap water, he said he wasn’t allowed to give anyone tap water, and was only interested in selling me bottled water, which I had to have. That is outrageous that they won’t allow anyone tap water with their evening meal. Some staff were lovely and some were miserable. We won’t be going back there.

On the plus side the hotel is in a great location, overlooking the sea with a promenade full of bars and restaurants below. It’s also very modern and clean with a great bar on the 7th floor with gorgeous sunset views. The waitresses in that bar and the housekeeping staff are also very friendly. We had 2 partial seaview rooms which were spacious, very clean and equipped with everything we needed. However, the overall service at the hotel wasn’t great and didn’t compare well to other 5 star hotels we have stayed in this summer. It felt very short staffed with long waits for drinks with meals and when using the at seat ordering service. One day we waited 1 hour 20 for a pizza and salad and in the end collected it ourselves from the kitchen. The restaurant staff also had no real interest in dealing with allergies. My daughter is coeliac and when we checked in advance of booking we were told that gluten free could be accommodated. On check in we were told the restaurant would be informed and would be able to show her which buffet items were GF. However that didn’t happen, the young woman at the restaurant check in had no idea and we had to ask 3 different staff for help until we were finally shown the allergen codes on the food labels (c denotes gluten etc) so my daughter could work it out.