Ocean Coral Spring

I recently completed a stay at Ocean Coral Spring Resort for my honeymoon and felt it necessary to bring several significant concerns to your attention. Accommodation: Privilege Junior Suite Rooftop My husband and I arrived at the resort at approximately 3:00 PM via airport shuttle. After leaving our luggage with the attendants, we proceeded to the Privilege check-in desk and were instructed to take a seat. After waiting 15 minutes, I returned to inquire about our room, explaining that we had endured a long day of travel, including an hour-long transfer from the airport, and were eager to settle in. Unfortunately, we waited an additional 45 minutes with no meaningful updates. During this time, I completed payment for our accommodations yet remained unable to access our room. After waiting more than an hour beyond the advertised check-in time, I requested to speak with a manager. A gentleman approached, and I expressed my concern that numerous non-Privilege guests had already completed check-in while we continued to wait without explanation. He assured us that he would contact us later in our stay regarding compensation for the inconvenience. This never occurred. Interestingly, he was also the individual who later delivered our luggage to the room, which left me uncertain as to whether he was actually a manager. At no point was a reason provided for the delay. Upon finally being escorted to our room by our butler, JodiAnn, another staff member, KacyAnn, accompanied us and immediately attempted to schedule a complimentary breakfast for the following morning. Given similar experiences at other resorts, I suspected this was a sales presentation and politely declined. My suspicions were confirmed when KacyAnn called repeatedly throughout our stay, often very early in the morning, attempting to schedule the meeting. As this was our honeymoon, we preferred to enjoy our vacation without persistent sales solicitations. Unfortunately, the disappointments continued once we arrived in our room. The Privilege Junior Suite Rooftop was not as advertised. The room had a strong mildew odor that persisted throughout our entire stay. Additionally, several amenities listed in the room description were either missing or non-functional: No Nespresso machine was provided. The coffee maker supplied could not be plugged into the existing outlet. A technician had to be called to replace the socket. Housekeeping consistently failed to replenish coffee supplies despite multiple requests. We ultimately had to contact the butler to locate someone who could deliver coffee pods. The minibar refrigerator door was difficult to operate and did not cool properly. Privilege bathrobes and a scale, both advertised amenities, were not provided. The online room description and photographs included a bathtub, which was not present. The tissue box was empty upon arrival. Additionally, the overall condition and cleanliness of the room were unacceptable: Surfaces appeared insufficiently cleaned. The bed skirt was worn and tattered. The sofa bed cushion would not remain in place. Decorative pillows on the sofa were visibly stained. Curtains along the balcony doors had holes in them. The balcony doors and mirrors throughout the room were streaked and dirty. Closet door knobs were loose and falling off. The upper-level half bathroom leading to the rooftop lacked air conditioning entirely, making it extremely uncomfortable to use. The main room air conditioning also failed to cool below 24°C, resulting in an uncomfortable sleeping environment. The private rooftop area, which should have been the highlight of this accommodation, was perhaps the most disappointing aspect of our stay. The hot tub filled only through a slow trickle despite both hot and cold valves being fully open, requiring over 90 minutes to fill. By the second day, the hot water valve stopped functioning altogether and several jets ceased working. The surrounding wooden decking was visibly rotted and posed a potential safety hazard. Additionally, the hot tub leaked continuously. We also experienced repeated delays when requesting additional bedding. Given the large number of staff present throughout the resort, it was surprising and frustrating how slowly routine guest requests were addressed. We also experienced staff entering unexpectedly. Dining experiences were inconsistent as well. On our final evening, we dined at Red Snapper and experienced an apparent shortage of bread. Bread rolls were distributed one at a time, and when we requested additional bread, our server advised that there was not enough available and returned with only two slices. At an all-inclusive resort offering numerous dining venues, this situation seemed both puzzling and unacceptable. Overall, this was not the Privilege experience that was advertised or promised. We selected and paid a premium price for upgraded accommodations and services, yet encountered numerous issues, missing amenities, maintenance concerns, cleanliness deficiencies, service failures, and persistent sales solicitations during what was intended to be a special honeymoon vacation. Given the significant discrepancy between the accommodations represented online and the actual experience we received, we will not be returning. We also noted that the resort is located in Falmouth rather than Montego Bay, which further contributed to our disappointment regarding the property's representation. We chose Ocean Coral Spring for what should have been a memorable honeymoon experience. Regrettably, the experience fell far short of expectations and left us deeply disappointed.

Had a great time here at the resort. Loved the ocean and the pools. We tried all the spots and the best bartender was definitely Kerrol at the Coral Springs pool bar side. Made the best drinks and super friendly.

I had the best time at Ocean coal Springs hotel. The staff were so nice especially the ones at the bars by the pool. They made me feel so welcomed and I am sad leave. Would definitely come back here

We wanted to love this hotel. We booked it to celebrate my husband’s 50th birthday and upgraded to a privilege ocean front suite to mark the occasion. The first suite we were booked into was not ocean front. We complained and were moved to a seemingly better room. Except it didn’t lock. I wouldn’t recommend upgrading to privilege as I do not think it was worth the additional charges. The butlers were barely seen throughout our stay, although I must admit when we did interact (two occasions) they were pleasant. The service was poor throughout. Especially within the speciality restaurants, route 66 being a particularly bad experience. They consistently run out of drinks, which is unacceptable for a five star hotel and there was no air conditioning which made it so uncomfortable for dining. The beach and its service are extremely hit and miss. If you are a beach person I strongly recommend considering a hotel within the Negril area. We ventured off site to Doctors Cave to showcase to our family what Jamaica truly offers when it comes to beaches. There is not enough shade for guests at the pool area, with guests reserving shaded spots at silly times in the morning. The evening entertainment was the biggest disappointment. There is not nearly enough seating for guests which is really annoying as guests almost feel forced to make their own entertainment which is not what we paid for. Overall, we were disappointed with our stay. It wasn’t horrendous but fell far short of what you would expect for a five star. I could go into more detail but in short there are far better hotels to stay at within this price point. I wouldn’t recommend.

Ocean Coral rocks all the time for me I had a great stay and the staff were pleasant as usual. I will be coming back big up to Danisha and andre they were amazing