Bull Collection Canteras

This was my second stay at this hotel in Las Palmas (having stayed here last year), and I've once again had a fantastic time! The hotel is in an excellent location, just a short walk from Las Canteras beach, with plenty of restaurants, shops and amenities nearby. The rooftop facilities are a particular highlight, with a lovely swimming pool, sunbathing area, sauna, cryo pool and gym. It's a wonderful place to relax and enjoy the Gran Canaria sunshine. The hotel had only just reopened following refurbishment when I arrived, and there were still some finishing touches and snagging issues to resolve in my room. However, what really impressed me was the attitude of the staff. Rather than dismissing my concerns, they listened, took them seriously and genuinely wanted to find solutions. Their professionalism and willingness to help made all the difference. I'd particularly like to thank Alejandro, the second manager, who personally took the time to investigate my concerns and ensure they were addressed. His approach was professional, friendly and reassuring. Victor and Roberto on reception were also absolutely fantastic. Both were welcoming, helpful and a pleasure to deal with throughout my stay. Victor in particular made a lasting impression with his warmth, good humour and genuinely positive attitude. A very special mention must also go to David and the entire team at Bar Carmela, on the hotel rooftop. What a wonderful group of people! Always friendly, cheerful and accommodating. Nothing ever seemed too much trouble, and their hospitality was exceptional. It's often the people who make a hotel memorable, and the staff here really are its greatest asset. Everyone I encountered contributed to the welcoming, relaxed atmosphere that made me enjoy staying here so much. Despite the inevitable teething problems associated with reopening after refurbishment, I've had another thoroughly enjoyable visit. The improvements to the hotel are promising, and I'm sure it will be even better once all the finishing touches are completed. I was half-board and breakfast & dinner were good. I would happily return for a third visit and wouldn't hesitate to recommend this hotel. ¡Muchísimas gracias a todos y hasta la próxima! 🇮🇨 ❤️🏃

This was my second stay at this hotel in Las Palmas (having stayed here last year), and I've once again had a fantastic time! The hotel is in an excellent location, just a short walk from Las Canteras beach, with plenty of restaurants, shops and amenities nearby. The rooftop facilities are a particular highlight, with a lovely swimming pool, sunbathing area, sauna, cryo pool and gym. It's a wonderful place to relax and enjoy the Gran Canaria sunshine. The hotel had only just reopened following refurbishment when I arrived, and there were still some finishing touches and snagging issues to resolve in my room. However, what really impressed me was the attitude of the staff. Rather than dismissing my concerns, they listened, took them seriously and genuinely wanted to find solutions. Their professionalism and willingness to help made all the difference. I'd particularly like to thank Alejandro, the second manager, who personally took the time to investigate my concerns and ensure they were addressed. His approach was professional, friendly and reassuring. Victor and Roberto on reception were also absolutely fantastic. Both were welcoming, helpful and a pleasure to deal with throughout my stay. Victor in particular made a lasting impression with his warmth, good humour and genuinely positive attitude. A very special mention must also go to David and the entire team at Bar Carmela, on the hotel rooftop. What a wonderful group of people! Always friendly, cheerful and accommodating. Nothing ever seemed too much trouble, and their hospitality was exceptional. It's often the people who make a hotel memorable, and the staff here really are its greatest asset. Everyone I encountered contributed to the welcoming, relaxed atmosphere that made me enjoy staying here so much. Despite the inevitable teething problems associated with reopening after refurbishment, I've had another thoroughly enjoyable visit. The improvements to the hotel are promising, and I'm sure it will be even better once all the finishing touches are completed. I was half-board and breakfast & dinner were good. I would happily return for a third visit and wouldn't hesitate to recommend this hotel. ¡Muchísimas gracias a todos y hasta la próxima! 🇮🇨 ❤️🏃