Jardin del Atlantico

The hotel and location are great as you can get to both lively and quiet places in no time, depending on what you want to do. Apartments were clean and maintained well for the age. Tye food was good, as long as you like fresh, healthy food. The desk staff were great but the bar staff, were the worst I have ever met. They hate English people and even though our family tried to speak nothing but spanish, but they still were rude, blunt, scowled at you, no manners etc. The old lady with the ponytail is the worst, probably bitter she never made it to wherever she wanted to be in life and is jealous of the holiday makers.

DO NOT STAY AT THIS HOTEL!!! No air con. No customer service. The reception staff are awful! They do not care. We are a family of 5 and they gave us 2 rooms at opposite ends of the hotel. The music from the bars outside is banging until 3am. The staff service is disgusting!! AVOID AT ALL COSTS!! We have never experienced anything anywhere near this bad

⭐ 1/5 – ABSOLUTELY AWFUL. SAVE YOUR MONEY AND STAY SOMEWHERE ELSE. I honestly don’t know how this hotel can justify the prices they charge. This was supposed to be a family holiday, but the accommodation was one of the worst I’ve experienced. We booked and paid for a family room, but what we got was absolutely appalling. The room was tiny, the beds were ridiculously small, the TV looked like something from about 20 years ago, and the entire place felt cramped and dated. I’ve genuinely seen better jail cells. And probably the most unbelievable part: NO AIRCON. Yes, you’re staying in GRAN CANARIA in AUGUST, and there is NO AIR CONDITIONING IN THE ROOM. Want some relief from the heat? They’ll happily CHARGE YOU FOR A FAN. I couldn’t believe it. For the amount this holiday cost, having to PAY EXTRA just to get a fan because there’s no air conditioning is ridiculous. Then there’s the Wi-Fi. Again, something you’d expect to be standard nowadays, especially at a hotel charging these prices. Instead, they charge you for Wi-Fi PER DEVICE. Even after paying, it barely works! Mine wouldn’t even work properly in my room and seemed to only work in certain parts of the hotel. So you’re literally paying extra for Wi-Fi that you might not even be able to use where you’re staying. The so-called “gym” is another joke. They actually CHARGE YOU to use it, despite there being barely anything in there. I wouldn’t even class it as a proper gym. Charging guests extra for that is honestly embarrassing. Customer service didn’t exactly rescue the experience either. One woman on reception was extremely rude, with an attitude that made you feel like you were inconveniencing her just by being there. We stayed self-catering, so I can’t fairly comment on the quality of the food because we didn’t eat there. However, anyone thinking about going all-inclusive should know what happens on your departure day. If you have a late flight, don’t expect your all-inclusive package to continue after checkout. At 11AM THEY CUT YOUR WRISTBAND OFF, and that’s it. Your all-inclusive benefits are finished, even if your flight isn’t until much later and you’re still sitting around the hotel for the rest of the day. At other hotels I’ve stayed at, guests with late flights have been allowed to continue using their all-inclusive benefits for the day. Not here. And if you’re hoping for a relaxing holiday and a decent night’s sleep, think again. There were a lot of loud and rowdy guests, particularly at night. If peace and quiet is important to you, GOOD LUCK. So to sum it up: NO AIRCON. PAY EXTRA FOR A FAN. PAY PER DEVICE FOR WI-FI THAT BARELY WORKS. PAY EXTRA FOR A “GYM” WITH ALMOST NOTHING IN IT. TINY FAMILY ROOM AND SMALL BEDS. RUDE CUSTOMER SERVICE. ALL-INCLUSIVE WRISTBAND CUT OFF AT 11AM ON CHECKOUT DAY. LOUD, ROWDY NIGHTS. And after all that, this holiday wasn’t cheap either. I genuinely cannot understand where the value for money is supposed to be. I would NEVER stay here again, and I certainly wouldn’t recommend it to family or friends. Do yourself a favour: save your money, save yourself the disappointment and book somewhere else in Gran Canaria.