Servatur Puerto Azul

This was our second year at Servatur Peurto Azul and it did not disappoint. We travelled as a large group of 4 families of 4. We had a family suite with a sea view and the room was great. A separate double bedroom and then a bed plus sofa bed in the main room. There was a kitchenette with a fridge. Shower gel and hand soap in the bathroom. The rooms were cleaned everyday. We didn't seem to have a do not disturb sign for our room though, and we were woken twice by the cleaner trying to come in! The food here was amazing! Such a great choice of food at all meal times. We travelled with vegetarians and someone who was gluten free and there was always a good choice to eat. There were occasions where some cross contamination occurred so care was needed. It did get very busy and sometimes you might need to queue or wait for food to be re-stocked. All inclusive drinks were ok not the best in all honesty. Small cups for beer meant lots of trips to the bar. The included cocktails were pre-made and super sweet. The choice of white or pink prosecco was a treat though. To get the nicer drinks you needed to upgrade to all inclusive plus. The pools are brilliant and mostly warm even in October. I've never been to a hotel where you can get sunbeds at any time during the day. There are so many sunbeds we never struggled to get beds together even as a large group. The animation team are fab, great range of activities during the day and they put on the best shows in my opinion. The evening entertainment consists of the mini disco for the little ones, a singer or musician, bingo or a quiz, then a show of some sort. The bars do all shut at 11 which is quite early in my opinion. We didn't use the kids clubs as our kids are all older, but there seemed to be a lot on offer. I used the gym twice and it was pretty well equipped with nice views. All in all, this is a fab hotel with great facilities, particularly for families with a park and an arcade to help keep them entertained. We have had a fantastic week.

Location very good, room good, lovely view, the entertainment is incredible the effort the team put in is beyond and above I have never seen so much effort put it like these young ladies and gents very well done. It kept the adults as well as the kids entertained and that’s so important . 😊 thank you for the best entertainment xxxxx

Absolutely amazing but please add more ping pong tables it would be great if we come here again next year as we have been the past 3 overall thankyou and your animation team are great

We travelled with Jet 2, aware of the ongoing refurbishment works within the complex. Delighted with the whole experience, and the ongoing building work had no effect on us or our enjoyment at all. The pools and outdoor areas were well laid out with shaded terraces as well as loungers in the sun. The loungers could be all used by late morning, but when this happened, more were brought out. My 11 yo loved the pool, the slides and the Kids' Club activities. Life guards on duty at the main pool and slides. The gym was brand new and extremely well equipped Food was varied - always plenty of fresh fruit and salads, as well as a massive variety of hot food choices. I loved the handmade pizzas, straight from the pizza oven. We stayed 'all inclusive' and food available pretty much all the time, as were soft drinks as well as alcohol. Room was very comfy and spacious with a balcony with two loungers and a table and chairs. (Junior Suite). A parasol would have been welcome as the sun was intense from dawn til mid afternoon. All rooms had a sea view, I think. The room itself had excellent AC, a fridge with freezer, a safe, plenty of electricity sockets as well as USB and USBC sockets. (We didn't use our plug adaptors at all). WiFi worked well in the room and most areas of the hotel. Bed v comfy, powerful and spacious shower. Excellent blackout curtains. Plenty of shelf space in the bathroom. Sheets and towels changed once weekly but you can ask for a new set whenever you want. The complex is built on a steep slope and it's 700 steps down to the beach. We walked down and taxi'd back. Taxis are plentiful and metered, the trip back was about 5 Euros. All the staff we helpful and kind, and spoke excellent English back to my very poor Spanish. Would very definitely love to return again.

There are lots of lovely things about this hotel:- it’s clean, lovely location, modern rooms, everything you need. However, this is a generous rating. It’s listed as a 4 star but delivers as a 3. We had a late check in, no food available after 21:30pm. We were given sandwiches that did not meet dietary requirements. There are so many different bands on each holiday package, it’s confusing at every port. So many hidden costs for people not on the AI* pacakge (we were AI but not AI*) Buffet restaurant meets the criteria. Day time animation work really hard and are very good and get you engaged. Night time is poor, lots of miming and dancing acts repeated (we were only here 6 nights) Everything closes at 23:00. However, by 22:15 they start clearing away, big lights go on, music goes down, cleaners turn up to prep for the next day. Overall the staff make you feel like it’s inconvenient when you ask any questions or have any issues. Bar staff are also difficult and unfriendly. They emailed us to complain about noise we made at night in our room. (We wasn’t in our room and when we approached reception to find out what we did, it was the wrong room number and information was vague) We had a leak in our room and when we reported it to reception they hung up twice! We had too find the hotel maintenance to help us. My experience and conclusion of our stay is the hotel functions for the hotel and not the guests. A few changes and tweaks could make this hotel so magical! It was frustrating in the end 🙃