Servatur Puerto Azul

First impressions very good lovely lobby area however Reception staff not very welcoming very direct They did not have any eye contact and did not make feel comfortable Every time we asked for taxi they weren't chatty or pleasant As a customer service assessor front of house should be friendly and pleasant making you feel good. The room was well maintained and clean. Staff were nice too Restaurant food had great choices but needs adult only area as it was chaotic with children!!!!! Bar service very poor. At one point only 1 serving and 12 in queue We had drinks one evening left empty glasses on table went to Restaurant had food came back about hour later and our dirty glasses were still there! Paid extra 6 euros for cocktails and they were disgusting Didn't like server using same measuring cup when pouring my vodka then friends gin - needs to be rinsed. Pool areas - loads of facilities for children but need better signage for Panorama area as child there one day and why are children allowed to do acrobatics in the infinity pool or even be there Feel as though catered only for families rather than adult only areas Cost a lot of money for this hotel - it has the potential for being more Adult friendly need to think seriously about this as we would not return I have stayed at many Servatur hotels and this is first time not enjoyed it Why also are people allowed to be in lobby in swimwear? Men in just lower body clothes there was even a naked child with just a small towel cover at one point Like previously mentioned the hotel has potential to be superb but needs to appreciate the Adult only guests not just families who seemed to be able to do whatever they wanted with no respect for others! I feel very sad at having to point all this out and hope you appreciate the constructive points I have raised I am sorry not to be in a position to recommend the hotel to my friends

We stayed at thus hotel from 22 sept 2026 to Oct 6th 2026. When we arrived at the hotel we walked into the hotel and the reception looked nice clean with views over the bay. The check in was quick and easy and the reception staff were very friendly. We were allocated room 1205 , when we got to the room we were very impressed, the room was large with a separate bedroom area and a mini kitchen. There was loads of cupboard space. The balcony was really large with a table and china's and 2 sunloungers. The room was very modern and the views were brilliant over the bay. The swimming pools are really nice ,and the infinity pool is best one we have ever been in. The restaurant was large and the food was excellent all the restaurant staff were friendly and very efficient. We go away 4 times a year and this ys the best hotel.we have ever stopped in. It really is excellent. The one suggestion we have is the food labels are very high and at an angle and for anyone who is short they are difficult yo read. To finish this hotel is EXCELLENT we highly recommend and we will definitely return. Thankyou forva fabulous holiday.

We travelled as three couples, our first time to puerto rico and could not have stayed anywhere better. This hotel is very large which you may consider to be a disadvantage but when you have walked and exporled its easy to move around. One of the best hotels we have stayed at for food, very clean, modern, staff work very hard. We stayed in a junior suite with seaview, this was amazing but we think most of the rooms will have a decent view. Pools great, infinity pool lovely also the adults area was great. All in all, very very good and we would certainly return.

Shame previously holidayed here before, have come back and what we did have last time has changed, I won't come again the upgrade required is over rated and over priced

This is a lovely clean hotel, with great rooms. Ours overlooked Puerto Rico beach and was well worth the added cost of a full sea view. The food is excellent quality if a little repetitive, but there are specials most evenings to keep things interesting. Staff are fantastic throughout and nothing is too much trouble. Although it’s a large AI hotel, it’s spread out so that you don’t feel on top of each other and we never had any issues getting a sun bed at anytime of the day but it may be different in the school summer holidays. We had stayed in most of the large AI hotels in this area and can honestly say this one is the best by a fair margin. I’ve rated it 5 stars because we had a great time here but if I had to be picky, there are two things I would mention. I don’t love the two tier AI, when booking AI, I expect just that. The other thing is that you don’t have a room card, you have an RFID wrist band which is great as you never lose it but you have to contort your wrist uncomfortably sometimes to scan the door sensor and also the drinks machines for the AI soft drinks or hot drinks although the beer is scan free for some reason. Book with confidence, you’ll have a great time!