SECRETS LANZAROTE RESORT

This hotel was amazing, friendly and helpful staff, great hotel with lovely chilled atmosphere and lovely place to go for a relaxing holiday.

Came here for our 10 year anniversary. We had our honeymoon at Secrets Puerto Vallarta, Mexico so had high hopes. It didn't disappoint. Would thoroughly recommend. Staff really attentive. The food options were great and the a la carte restaurant options were top quality. I would just make one small request that more staff take orders for drinks around the sun beds during the day and in the bar area in the evening. This is only a minor suggestion for improvement but would make quite a big improvement in terms of being able to order more promptly.

Very much enjoyed the resort. Excellent service and a very relaxing Spa visit (thanks Vanessa)

Wow, we were so pleasantly surprised by our stay in Secrets Lanzarote. The food and drinks were delicious, the resort itself is gorgeous, and it's right next to the sea and nature. We spent a lot of time on one of the benches just outside the resort, at the path next to the sea. Just listening to the sea and enjoying the atmosphere. We also went on a mini hike, and we could depart right from our hotel, because it's right at the edge of nature. The surrounding area is truly beautiful and quiet. The vibe was so relaxed everywhere, and that was exactly what we were hoping for. No stress, hard noises, irritated people or shouting anywhere. Just a super chill relaxed atmosphere. We really liked that we could eat anywhere within the resort (with all-inclusive), and you didn't have to make a reservation. This gave a great luxurious feeling of freedom and choice. We loved the World Cafe (where all the buffets were for breakfast, lunch and dinner), because of their variety, quality food and broad opening hours. We were away a lot, but we only missed 1 breakfast (when we wanted to see the sunrise on the other side of the island). For the rest of the time, we could always pull up a chair and enjoy everything the buffet had to offer. Very friendly staff and such a gorgeous resort. We definitely want to visit again.

Our recent stay at Secrets was one of the best holidays my husband and I have had. From entering the hotel we were treated exceptionally by your wonderful receptions team and the lovely concierge who took us to our exceptional suite and spent time showing us around and how things worked. Customer service from your staff in our opinion is second to none and they go out of their way to make you feel special something other chains could learn from. The food and choices of where to eat are marvellous and befits the 5 star grading and I also wish to praise the cleanliness of the resort. This was our first time at the resort and since leaving I cannot stop singing the praises of this wonderful place. However like us people are not well versed regarding the Hyatt chain of secret resorts and I will do my utmost to promote Secrets Lanzarote as it is a gem and we will be back.