SECRETS LANZAROTE RESORT

Hotel resort is gorgeous really lovely location … so clean staff all amazing Food great Spa absolutely fabulous one of the best massages gorgeous holiday

If you want a relaxing holiday in a lovely quiet environment then I would recommend this hotel. There is plenty of space and the views from sea view rooms are lovely. I particularly like the fact that the hotel is not in a built up area. So not for those that want nightlife on their doorstep. Although there is a leisurely 10 walk to the harbour of Puerto Calero, which has restaurants and a couple of bars. But most of all it is the staff that make this hotel special - they go over and above & I want to book my next trip there before I leave.

Fabulous 10 days in this lovely hotel. Food was amazing, all the restaurants and the buffet were all great. All the staff were super helpful and friendly , nothing was too much trouble but to mention a few: Lukas on reception greeted us warmly and gave us thorough information and was really helpful throughout our stay. He’s an asset to the company . Rueben and Kevin on the pool bar worked tremendously hard and were always happy and obliging along with Cristian who always had a smile bringing drinks and rushing around in the world cafe. Jose in the Piano bar was super efficient and very attentive and always happy to have a chat. If there was any slight negatives, it was the evening entertainment, apart from one night which was great and people were up dancing , the rest were pretty boring so we did go to the Marina one night and a taxi into Puerto del Carmen and the other is they could do with a few more members of staff. The staff there worked tirelessly and were always friendly and obliging but you could see they were definitely a little under staffed. That said, we had a really enjoyable stay and would definitely go again.

The hotel was lovely. But the hotel is segregated to a preferred club. And you cannot use the pool or sun loungers down by the Ocean unless you pay for preferred. You pay for all inclusive but unless you pay extra to be in the preferred club you cannot even use a restaurant that is in your pool area for lunch. The hotel is extremely understaffed . Some of the staff are extremely helpful others not so. I have stayed in a lot of hotels around the world, Sandals, Rui, Royalton and have never been made to feel like you did not deserve the service if you were not preferred even the name is demeaning. Food was lovely in the restaurants and it was good that you did not have to book. Entertainment needs to be reviewed as you really only get 1 hour’s entertainment in the evening. The hotel is so far out and not a lot of day time activities.

We had the most wonderful week here. We went all inclusive and preferred club and were glad we did. There is nothing about this place I could suggest improvement on. Rooms- exquisite. Buffet- unfailingly excellent. Staff- could not do enough to make your holiday excellent. Book it, you won’t regret it. It was the most relaxing luxury experience we’ve had. We’d go back in a heartbeat!